Pets Pets Pets of Westford

Great find !!!
First time here — referred to this place by a reputable guy selling live plants on CL.
Wade and his daughter are extremely customer-​oriented.
Wade’s a great, knowledgeable, and personable guy.
No pressure here (:0) Just take your time, look around, and ya never know… you just might get a deal you can’t refuse.
Wade’s a wholesaler, so no middle-​man, which means prices are extremely competitive, everything’s direct ordered (e.g. directly from Asia, etc.). He’s willing to order whatever you need if you can’t find it here.
A must for the serious aquarist !!!

I’m hesitant to give this business 1 star. Personally witnessing the store’s owner go after a customer, he was nothing short of belligerent, angry and out of control. The customer had come into the store, made a purchase and left — the owner followed him outside and began screaming and poking his finger in the customers face — for no apparent reason. The customer was beyond shocked and I made it out of there as quickly as possible and will not go back. This guy has serious anger management issues.

Wade (owner) is just the nicest, most helpful person! He replied to an email regarding a little emergency we had over the weekend and was there first thing at the beginning of the week fixing a broken pump to our koi pond. I didn’t have my checkbook handy and he said «just stopped by the store when you have time and we can settle the bill then.» He also offered us a ton of advice and guidance on how to care for our koi pond.
The store is quite lovely and has everything you’ll ever need for all your lovely little friends. We asked for a particular litter for our bunny and they ordered it for us. You can feel the warmth of a family-​owned business when you walk in. There is no need to shop at any of the big box stores or order online anymore for our household. We’re very happy and grateful to have found Pets Pets Pets.

Great store. Higher end quality products… especially for dogs. They carry Acana and Origin brands which are not that easy to find. I’ve been going here for over 5 years and have had only great experiences here.
Worth the few extra bucks…
Pet Smart doesn’t need your money.

I had a perfect experience at this store. I was happy to find they carry my dog food Acana Pacifica which is difficult to find and pretty expensive. This store’s prices were totally reasonable. Wade was very helpful and welcoming. This is also the cleanest pet store I have ever been in. The fish tanks were flawless, beautifully lit and all the fish were active. The small furry section was so clean it smelled like cedar wood chips instead of the icky pee smell some stores have. The true test for me is how guinea pigs behave in a store. The two I saw were cool as cucumbers and not skittish around people at all. I had a fun time talking to Michael the bird who I believe is an African grey. He’s got a great personality– he said hello, whistled, meowed and imitated a laugh– hilarious. He is obviously very well cared for just like every other animal I saw. Even the feeding crickets were chirping away and seemed pleased to be there. Super nice owner– I will definitely be making this my usual spot.

If you frequent this store don’t be fooled by Wade’s apparent pleasant nature. Be forwarded that he can turn on you in an instant!
I was a regular in this store for grooming, dog supplies, cat supplies. I went in routinely and had wonderful conversations with Wade (the owner) every time. After months and months as someone who was in there at least twice a month I was yelled at, told to leave and then told by Wade that he was cancelling my grooming appointment which I had patiently been waiting 45 minutes for (with my dog and son). The groomer was running late as it had snowed the day before and she was still shovelling out. No big deal even though Wade knew this 30 – 40 minutes prior to my appointment and did not call me. After 45 minutes when we finally had her ETA (another 15 minutes) I (very matter of factly) commented that a heads up would be more than enough if she was ever running late again. That is when he yelled at me and told me to leave and not come back. He was not only confrontational and rude but abrasive and insulting (he actually referred to me, and all his customers as «the public» as he exclaimed to me that «You public are all alike, so selfish»). Well, needless to say, I am not his «pubic» anymore … To treat any customer like that is deplorable, to treat a regular customer like that makes you wonder how he is still in business! If I could give less than 1 star I would!

I highly recommend reading the filtered reviews for this business.
Wade has been friendly the few times that I have been there, but I’ve seen plenty of people leave angry. The woman (I assume his wife) is incredibly rude, and I have flat-​out turned around and left when I saw her in the store. In addition, the parents of one of them are always there (I think the whole family lives upstairs), and one of the grandmothers tends to follow people around while they’re shopping. Very uncomfortable.
I bought some of their homemade pet food at one point, only to find that moths & maggots had hatched in the bag when I went to use it. And the animals that are in the store do not seem well-​kept.
One extra star for the fact that Wade has been personable to me. But in general, this store’s atmosphere makes me edgy. Often times I feel like I’ve just walked into the middle of a fight.

Wade (The owner) Is an extremely helpful person. He has gone out of his way multiple times to explain products to me and make sure I am getting the right products for my dogs. I am completely sold on this mom and pop pet store, the prices are well below any Petco, Petsmart, or anything else in the area and the owner is very knowledgeable and friendly! I cannot understand why a store like that isn’t packed all the time.

Everything people have said is spot on. Wade is a spectacularly nice guy and willing to help with anything. We made our first pet purchase from him (two leopard geckos) which was relatively tiny purchase. He spent loads of time with us and our daughter and made us feel like we were buying the most expensive item in the store. Go out of your way to shop here!

Wonderful family-​owned shop in a bright, airy and cheerful log cabin space. The owners care about their customers and their animals. We go there for the top-​quality healthy cat foods, fun pet accessories etc. Wade the owner does offer to carry heavy bags of food to the car! They also have a great fish section and are very knowledgeable about unusual animals. Support this local business for great service and products!

Wonderful individual-​owned pet store at Routes 495 and 110. Great personal service and attention — they will carry your heavy dog food to your car! When I could not find something I wanted Wade ordered it for me and only charged a minimal mark-​up. It is a small store (in a funky log cabin) with not a ton of inventory but they will order anything you cannot find. They also carry Innova pet food and charge $ 5 less for the 30lb bag than another upscale pet store nearby.

After having lunch with a friend in Westford we walked across the street to find a small dead kitten on the road :(very sad
I searched for the local animal control number whilst my friend ran into Pets Pets Pets to see if they had the number or could help.
The woman in Pets was beyond rude to her. Rolled here eyes and said «yeah, we KNOW there’s a dead kitten. We’re a pet store»
So technically yes, but you think she could have maybe said something like «we’ve called animal control and they’re on the way»
I guess loving animals isn’t a prerequisite to owning/​working in a pet store but it was rude.

A mom and pop neighborhood store that I’ve been going to on and off for years; recently moved into a log cabin style building next to their old location.
The selection is fairly small, which you would expect, so there are times when I have had to go to the larger chain stores to find something I needed.
On occasions when I have bought larger, more expensive items, the owners have been pleasant to work with. They were willing to offer advice and opinions in finding the item that would be the most «value for money.» Considering that they could just have easily ripped me off to make a profit for themselves, I considered that a BIG plus.
And on another positive note, the owners will make an effort to get to know their regulars. It’s enough to bring me back in.