Gateway Vision

Drat. You drop your readers on the floor, and suffer a chip in the lens! I did over Easter weekend. So I went in, decided to buy another pair; I was reminded the damaged eyeglasses were still under warranty! I paid for the new pair, ordered the new glass lens. In one week Hanna called, my glasses were ready. And she put in the replacement lens right in her office! I’m all smiles with two pair of Flexon reading wire frame, comfortable with no wavy distortion as with plastic lenses-​which work better for driving my experience. Thank you Dr. Friedman, ladies!

Dr Friedman is wonderful. My husband and I have been patients of his for 25+ years. He helped my husband with some very complex contact lens issues (my husband has bad vision an odd shaped eyes) and other doctors could not find lenses to correct his vision. Dr. F was the first doctor who worked and worked and worked until he found custom lenses that let my husband finally see. There is a new Doctor in the practice but we have not worked with her yet. The glasses selection is quite good and the fitting process fine too.

Really nice and helpful staff. I had no issues, and they had a great selection of glasses!

My first appointment here was extremely disorganized. First off, they printed my receipt under the name of a different patient, so I had to go back and pick up the new receipt. Secondly, they didn’t realize that I already used my benefits towards contact lenses that year (if they simply asked me, I would’ve told them that!), so they rang up the price wrong. This wouldn’t necessarily be a big deal, except they were using the discounted price to talk me into ordering contact lenses through them, versus 1−800-contacts. Turns out if I ordered online, it would have been cheaper. I didn’t bother arguing — considering they’re not the brightest I’ve encountered, I figured it wouldn’t do much.
I also wasn’t a huge fan of the doctor there. He’s very knowledgeable and good at what he does, but he lacks personality and comes off as kind of an a**hole. He was nice enough to give me some extra contact lenses since I was running out, so I can’t complain too much.
I wouldn’t avoid this place, though. For the most part, they’re very nice, and it looks like they have a wide selection of frames. My own personal experience won’t necessarily happen to everyone, so I still recommend going there.