Hook N Go

The tow truck took a while to get here, but he called when he was about 5 mins away and ended up jumping our car for a lot less than it would have been to tow it. I would call them again!

Called for a tow and was given a 45 minute window. The driver didn’t show at the designated time. Each call was replied with «45 minutes out». Five hours later, I gave up waiting after they stopped answering the phone entirely. I called Shamrock towing the following day, and even though they were extremely busy, they gave me a 25 minute window and showed up in 20.
Save yourself some time and go with another company.

Given their positive Unilocal reviews, I phoned these guys to come help me with a flat late Friday night. The dispatcher was very friendly, and I was contacted by the truck driver very quickly to say he was on his way. I specified several times where I was, but they never showed up. I have a distinctive car and was on a major highway with my flashers on. I waited two hours and attempted several times to call both the dispatcher and the driver, but no one answered, and I got a message saying their voicemail was not set up. I am willing to write this off as a technical difficulty, but warn potential customers of their possible unreliability. Sitting on a highway as a young woman for two hours at midnight was not a good situation. I eventually had a friend come help me. He spotted my car from way up the highway. Still confused as to what happened here…

One of their tow trucks hit swiped my drivers side rear panel of my car trying to squeeze into left turn lane when my car was stopped at a light in the Easton area. The driver and now Supervisor are not taking responsibility for the accident and holding up my claim. They are saying there was no impact even though sent pictures and filed a police report. So damage was scratches on bumper, trim over tire, rear tail light, lower panel and upper panel from side mirror. The accident was March 6^th and now it is Mar 25^th.
Do you want to do business with a company that does not take responsibility for it’s drivers?

I needed to use them again. They arrived when they said they would, quickly loaded my car and got it where it needed to go. At the moment we are having to store the car and the driver helped us push it where it needed to go.

My car had been having problems lately — decided to flash the ‘ol Oil and Check Engine symbols on me. Not to mention obscure croaking and smoke radiating from under the hood. Thus I was forced to pull over and call the dealership to get it in.
Just my luck, they were able to work on it the next day, if I could get my car there by 8 pm that evening. So all I had to do was get it there… Thus, I had no choice but to rely on a tow truck to come. I have no previous experience with tow truck companies, so I was worried who I should call. I don’t have AAA, so that was one scratch-​off. I decided to rely on Unilocal! for a decent company. Got on my phone app, and Hook N Go has received five star reviews (unfortunately, this company only had 2 reviews, at that time)! Read over the reviews and decided to give them a ring.
The gentleman that answered was very polite from the start. He told me up front the cost of towing, plus the per-​mile cost added. The guy was right at the end of the shift and driving to meet up and switch with the night worker. He sad it would be about a half hour. They were well versed with the Polaris area, and it was easy to explain we’re the car was located.
With just over 30 minutes passed, the new driver called, explaining he was about 8 minutes away. He was a great guy — polite, funny, and wasted no time to hook up the rig on arrival. When we made it to the dealership, he was patient as payment was made and wished us a good night. It was a pleasure doing business with this service. I will for sure keep them in mind, should my car decide to not cooperate!

Excellent service. These guys are hands down the best towing service I’ve ever used! They were very professional and caring… and reasonably priced. I will be using them next time I need help!