The UPS Store

I go out of my way to go to this UPS Store to ship stuff. I have shown up with some pretty un-​standard shipping needs and they have always been able to help me package and ship — and have recommended ways I could save money! I have not used this office for notary or time sensitive work so can’t comment on those services but they know their shipping!

When I moved out of L.A. in 2012, this location did a great job packing up and sending all the crap I had accumulated over the past 7 years back to Florida. It was mostly clothes, but everything arrived safely and intact. I sent four large boxes almost 2500 miles for a total cost of $ 171.38 and all was well. Great customer service and money well spent. :)

If I could leave zero stars I would. Arrived at 6:15 with a time sensitive package to go out at 6:30. Emailed them a shipping label; 15 min later the truck has left and they tell me they are closed, and that they never received my email to print. I resent it 3 times.
This place is a joke do not give them any business, they do not deserve it.

Around 1:15pm 9÷28÷15. Notary was far from kind and teasing returned to the other employee with smiling during showed my paper to him but I still holding that, it is unnessery

I left my drivers license at TSA in LAX and needed someone to help me expidite it to me so I could fly back a few days later. Mike Ravesh has a service that does exactly that. He picked up my ID and sent it to me UPS so that I could have it in time. I sent him the paper work late on Monday. Tuesday morning I had tracking on my package! He was fast, nice and extremely helpful.
I am a business owner myself and value great customer service when I see it.
I would recomend Mike and this UPS store to anyone seeking their services.

I left my laptop at LAX heading home from school to Chicago for the summer. Mike Ravesh was extremely helpful and made the return process very easy. He went above and beyond to make sure that the laptop was safely returned to me. Despite my lack of consistent communication, Mike remained patient and got the job done. Thanks Mike!

I lost my phone at the airport (LAX)…I was thinking that it was gone, but I called the TSA folks and they had my phone… One of the options for having it returned was UPS… I filled in the appropriate information forwarded it to the UPS Store and was prepared to wait and wait.
But as soon as the store opened the next morning I got an email from Mike Ravesh who was very helpful. I provided the info. he needed and again a very quick response saying that we were all set and that he would e-​mail me the invoice .
Both the folks at the UPS store and the TSA lost and found were polite, friendly and professional…

Worst customer service ever! I came here to do simple notary service and after waiting for 20min to get help the Man behind the counter (owner) says to me his «I don’t wanna deal with this right now» «im too busy» save your dollars and go elsewhere I do not recommend this business to anyone please stay far away as possible!

Efrain was soooo helpful, patient and knowledgeable! Great customer service!
I went into the store on three different occasions and it was the same experience.
Friendly helpful and consistent.

I have been using the store for about a year because I dont like having packages delivered to my apartment complex. The customer service is not amazing but I try to deal with the nice black lady that usually works the front. The man that I assumed to be the owner is extremely rude and after my experience today I am thinking of taking my business elsewhere. Normally when you receive a package they send you a email that the package has arrived. I never received a email about any packages and when I went to go check my mail me tried to charge me $ 5.00 a day for my package «sitting there» when I had no idea they were even there. When I tried to explain the situation to him, he accused me of lying and said I should be more responsible with staying on topof my packages. His tone was extremely insulting and I have no desire to do business with such a rude owner. There are many other ups stores. Choose another one to give your money to. I will not be renewing my mailbox

This store, of all the ones I have dealt with in my time, is quite possibly the worst. I was put in touch with Mike to retrieve some items from LAX lost and found, only to find that not only was Mike difficult to deal with, but his poor attitude and downright rudeness lead me to seek another way to retrieve the items. He refused to do anything for me unless I provided him with my credit card information first. Who does that? Then he used the fact that he is a private franchisee to tell me, «we’re a franchise, we don’t have to do anything…» They refused a paying job and then copped out behind a franchise agreement because they didn’t feel like doing it, or at least that’s what Mike said.
I will be contacting the people who recommended this store to let them know that they should find someone else to handle their shipping.
If you can, I would avoid using this location at all costs, it will be worth it to go elsewhere and be treated like a human being instead of trash.

Had two transactions at this store.
#1. Needed to print out a letter and so went online to the ups website and submitted the job there. For pickup, I picked this store and after all was finished, had the confirmation and my credit card was charged. Then went to the store to pick up said printouts. They had no idea what I was talking about and had no way to check ups to see if anything was submitted. Best he could offer was to re-​print my document and charge me (again) for it. No thanks!
#2. Was away on business travel and had to divert one of my work shipment here. I came back and went straight to the store to pick it up. They couldn’t find the package and requested the tracking number. (My bad, I did not have it on me.) Went back to the office and got the tracking info. Then went back to the store only to find that they have closed. Thanks for letting me know! :(Came back the next day only to have the guy look up and down in the back trying to find my package. Wow, talk about organization More specifically, lack thereof.
So, no more dealing w/​this store.

I went to this store for the first time today. I had two boxes to ship locally. An employee asked what I needed. I told him I was shipping two boxes. He took the first box and when he came back, my other box was in that box. He never gave me a price, told me a price or anything. I think that is VERY BAD CUSTOMER service. I paid $ 32.04 to send one box to Pasadena and the other box to Van Nuys. One box was $ 3.25 and the other was $ 3.95 Next time I’ll go to the Post Office. Now if he had told me the cost of the boxes and the packaging, I would feel differently. I found out the prices when I was standing at the register. UPS, you suck!

Friendly staff and I was able to ship documents using a company account! Many ups stores have turned me away stating that I could only do it online.

I run a small business and depend on shipping to get my products to my customers.
I sent this package to a customer to a small shop in Montebello Ca.
They emailed me these pictures of their package damaged and re taped up. It’s weight was off about a pound and missing 6 pieces of my product that they ordered.
This is a great way to put small businesses out of business UPS.
Thanks

Warning: Never EVER use this place for package pickup.
I was having issues with packages being stolen at my apartment, so I started using UPS My Choice. UMC allows you to reroute your package to a UPS store for pickup. This one was convenient for me, so I arranged for my package to go there.
I went to pick up my package and they couldn’t find it in the back. After looking around, they discovered that it was sitting in a pile of boxes in the middle of the store. It wasn’t attended or secured in any way, and anyone walking into the store had immediate access to it. This was a very light and moderately sized box, too, so it would have been very easy to steal.
When I brought this up to the manager, he was very dismissive and said «that doesn’t happen.» Um, yeah, it does. And I wasn’t paying to have my package left in a totally unattended, unsecured area. I was paying for it to be held safely for me. They didn’t even remember where they had left it so they obviously were not paying much attention.
I wrote a letter to the store and I was blown off again — so it’s clear that these guys don’t care too much about the security of your deliveries. Avoid, avoid, avoid. The Staples down the block on Sepulveda does UPS and FedEx, and there’s a post office nearby on Airport, so you have options.

I had a great experience here. The attendant helped me get my package from my car and was super pleasant during the transaction.

My first time I walked into the store. I was totally ignored. everyone behind me was being helped like i didn’t it exist !! I walked out the door, called them and spoke to the manager about the incident. Year later, I decided to go again with the holidays I had no choice. I walked in, it was raining and I was soaking carrying this big box, again.
for the second time they took the customer behind me why because she was dropping off, i waited till they took care of her they printed her ticket, they placed her box and it took exactly 6 min. WHY DIDN’T THEY TAKE CARE OF ME FIRST!!! i stayed calm but they could see my face boiling upset. I WAS THERE FIRST I SHOULD HAVE BEEN THEIR CUSTOMER FIRST and the lady behind me could of waited like it did.
THIS PLACE HAS CUSTOMER PRIORITY ISSUES AND I DON’T RECOMMEND IT
TO ANYONE. ENOUGH SAID. I DON’T NEED THEIR SERVICE ANYMORE. too bad for them.

The service was just okay. But F%@K that! $ 80 to deliver an 8.5×11 box that weighs less than a pound from LA to San Diego next day? I could drive it myself in my Prius for less than $ 15. Never Again!!!

This UPS Store is always on point. I always leave satisfied. I usually just go in to drop off my packages with pre-​paid printed labels on them and when I know it’s going to a company that I have never returned an item to I ask for a receipt, which they gladly give me in 2 seconds.
After reading the reviews for the Pershing location (#5 in this area) this one must be HEAVEN. So here is a review to assure you that the reps at this location get the job done!