Babies R Us

Had such a great experience today. Everyone was so helpful, especially Judy. Being a new mom, I had many questions. She took her time to explain everything thoroughly. She was very informative and courteous. Thank you!!!

Very understaffed. Lovely store though. It’s just if u need a question answered you need to go hunting for someone. Also I advise you to ot come on a week end if u need some help with questions. Aside from that. Great store for grab and go on what u need.

this is my «go-​to» babies r us. Its in a shopping complex, so lots of parking. Well stocked and organized. There changing room is okay, sometimes it looks like it could use a good cleaning! Its just one sofa and 2 changing tables, would be nice if they had wipes, paper towel, tissues… I mean its a baby store… right? I would think there changing room would be much nicer. Bathrooms are always pretty clean.
Employees:Always seem annoyed and aren’t really all that helpful. The only time I see them rushing around and interacting with customers is when they are sternly letting you know the store is now CLOSED. Geeeeez they cant even be friendly about it, even when they see you clearly walking to the register. So rude!
SYOY

This five star rating goes directly to one employee – Chrissy. She was one of the Babies R Us experts sitting in the back of the room.
She roamed the floor asking people if they needed help. At first when she asked me I instinctively said, «no, just looking». She smiled and said if I needed any help to feel free to ask and started to walk away. But then I realized, as someone who’s three weeks away from being a daddy for the first time that I really DID need help. So I chased her down and asked her a few questions about everything I could think of… how long does a baby sleep in a bassinet? Why are the bassinet pads so hard? How do you buy a mattress for a crib? How do you choose the best mattress?
While she looked very young, she had wisdom far surpassing her years. She answered all my questions expertly.
When I told my wife about it, my wife started peppering her with questions as if we were playing Jeopardy. «do you need covers for the changing pad? how do you decide what to use for crib bumpers?» And once again, she confidently rattled off all the answers. Even more refreshing, like Santa Claus in Miracle on 34^th Street, her goal wasn’t to push products, it was just to answer questions. But of course, we ended up being so impressed we walked out with $ 200 of baby stuff.
The store is laid out wonderfully. Instead of squeezing things into little aisle, there are wide spaces giving plenty of room for expectant mommies and mommies with strollers and kids in tow to roam freely. I especially loved the displays of the cribs – you could see how sturdy the cribs were as well as exactly how to accessorize and decorate them.
I just got through writing a disappointing review of the Home Depot a few blocks away because I used to get the same feeling of «give great customer service first and the rest will follow» with them, but no more. But Babies R Us seems to have taken over the mantle. I’ll be back… probably with many more questions :)

I’ve personally had better experiences at Buy Buy Baby. The lines were very long for a store that serves mostly expecting moms and their children.

Had a wonderful experience going on their self –Service Kiosk & more machine., and printing out the entire listing and shopping for items that’s still available on their registry. For my first experience I was confused because you’re unable to determine whether items were previously purchased. Meaning. ” Lack of updating «on their system. So I went safe purchased swaddlers pampers and a gift card. Staffing very informative. My shopping experience was easy., able to find my items without any problems. Self gift wrapping a plus.

Had a wonderful experience doing my baby registry today. Being a first time mom all those options in each asisle gets so confusing. I wish, I knew all the names of the women that helped me. There was a phemenal blonde women with curly hair who first got us started with the neesscary paperwork, and checklist. She gave us wonderful tips on where to start, and how many items we should be registering for. She covers the front of the store. All the other women answered any questions or concerns we had, as well as helped us choose the items we felt we need for our baby. (strollers, cribs, down to swaddle blankets) Excellent experience, highly recommend this location. Even though its long drive than location closer to me, this place has lot of more options, and display items. Its a big plus when making ur selections for baby.

This is pretty much the ONLY Babies R Us that I’ve shopped at where I actually felt like the employees gave a crap about my shopping experience. Whenever I come here, even if just to browse the salespeople always ask me if there’s something that they can help me with. They win points for that. They don’t do it excessively either. They will ask once or twice and then let you be. The store is very clean and organized. The aisles are large and easy to navigate. There’s actualy customer service at the customer service desk. They don’t give you any crap about returning things either.
The last time I was here I tried to redeem some rewards bucks that were supposed to be on my card not realizing that they had expired. The lady at the counter told me I didn’t have any but thought my baby was super cute so she gave us a free gift. It was a refillable travel wipes container full of Huggies wipes. That was really nice of her. She also made it a point to tell us about any additional bonus deals and sales we could get by purchasing certain items.
Another thing that I find great about this store is the free giftwrapping station. It’s always clean and fully stocked not like the baren undermaintained ones at some of the other Babies R Us stores. Next time I get some gift cards or coupons in the mail this is the Babies R Us store I plan to patronize.

Hate waiting to be helped…, my max patience level of waiting is 10 minutes…
At least the store is somewhat organized.

We have been shopping here consistently for all our baby needs for the past couple of years since before our daughter was born. I’ve been here so often I can navigate the store blindfolded. This BRUS location is usually very good at keeping all the essential items stocked up. The prices are competitive plus they take couple of different competitor’s coupons (which Toy’s R Us does not do) so I get discounts on each shopping trip, which really do add up after a while.
Some of their employees are very helpful while others can be quite useless. I’ve kept a mental list of the helpful ones and look for them whenever I have questions or need help finding items I’m looking for.
The return policy is a reasonable 90 days for regular priced items and 45 days for sale items. I’ve also been able to return items purchased from their website to this store and they take them back no questions asked as long as there’s a receipt.

It’s easy to feel trapped into going here when you’re having a baby. They have registry services and many products necessary all in one place.
HOWEVER
The only reason I limit my shopping is because of a horrible experience I had with them. I registered with them and unfortunately lost most of my gifts in Hurricane Sandy. I called the corporate office and they said just bring some proof that you received the item on your registry and we’ll replace it. So I bring my soaking wet gift receipts and packaging slips to this location and ask that they be replaced. The manager wouldn’t entertain the idea. He wanted the items to be brought in — Seriously? Here I was 9 months pregnant and I’m supposed to salvage baby swings, clothes, and diapers from a flood zone and bring them in? He wouldn’t look at the receipts or call headquarters himself. I had to call customer service again and go over each item on the phone with them so that everyone who had bought me gifts could at least get their money back. Once their money was refunded, I then asked that any gifts be purchased elsewhere.
Well, the whole situation forced me to look for better shopping options… Amazon…Buy Buy Baby, and target are great alternatives.

This place consistently has the worst customer service and store policies. Whenever you shop there, be prepared to wait on the longest lines ever and be assisted by some of the nastiest cashiers. In general, this store has the absolute worst return policy so if you are pregnant, I highly suggest registering ANYWHERE else. For example, I had gotten some gifts off of my registry that were for when my baby was a toddler. I did not open the items until I needed to use them. When I opened up one of my items, it was not working and missing pieces. When I attempted to EXCHANGE it for the exact identical item, I was told no and treated like a criminal. Since I was with my child and the store had my approximate due date on the registry, it was obvious that I would have had no need for the item until now. Everyone that works there is entirely UNREASONABLE. I encourage everyone to stay far away from this place. Buy Buy Baby is right down the road where you will get superior customer service, they do not hassle you with your registry returns, you will never have to wait for more than a few minutes (if any time at all) on a line, they take competitor coupons, and they have staff that actually know about the products that they are selling.

I shop there all the time for my baby. They have everything: food, clothes, furniture, accessories. A lot of sales people on the floor helping out the customers. Also very liberal return policy. If you got gifts that you do not need, they can work with you. There are options to exchange your item or get money back.

Okay, Babies R Us. They’ve got a great rewards program and you always have 20% coupons to use, which is super. They carry some cloth diaps online, which I appreciate– and they do have some great products for fairly cheap. However. The organization of the store is horrendous. I’m always confused when I’m in there and I found it really difficult to find everything I want to register for in one trip, and also found it difficult when I came back to get my friend items off her registry. I wish they would just have someone come in and tell them how to organize the store better, it would help leaps and bounds!

I did my baby registry at both BRU & BBBaby and found the perfect balance btw the two main competing baby stores.
MOST prices where identical, MOST products where available at both stores. Again, note «MOST» — do your research before purchase/​registry on each item. Also note both stores accept valid competitors coupons.
Getting a personal helper to assist with our registry was so easy! In fact, the offered us an associate on the spot when we opened our registry but we had other plans and scheduled one for a week later. When I came in, i wound up having morning sickness & had to leave soon after we started. BRU was very accommodating and again, we were able to schedule another associate the following weekend! Great service :)