Enterprise Rent-A-Car

I have to use Enterprise when I rent in-​state because of company requirements. But I would NEVER rent from them for personal use. Every time I rent from Enterprise, it is another disappointing experience. They can’t be counted on to pick you up on time (I waited over an hour and a half on one occasion) and then the driver got lost going back to the Enterprise facility, where I still had to fill out paperwork for the rental before I could get on the road. In addition, they do not maintain full tanks of gas in the cars so after their consistent tardiness, I still have to add time to fill the gas tank before I can get on the road, adding to the delay. The cars are always dirty, and I even had to wait for them (yet again) to clean the car I was renting. All they did was run it through their car wash, did not dry it or wipe anything inside the card and this was still close to a 15 minute wait. I tried another Enterprise facility for one of my corporate rentals because I’m so disappointed with the 4290 W 3500 S location and even though my experience was better, I had to explain away why I did not choose the facility closet to my home. They were unhappy and unsupportive of me renting from a location further away. My husband has also had terrible service from Enterprise. He scheduled a pickup from the 4200 S State location, called & requested a pickup at a certain time, called to confirm his pickup time as he was heading out to drop off our car at the collision center, and Enterprise agreed on his pick up time. After waiting an hour beyond the agreed upon time, he called and was routed to the 7200 S State location. As it turns out, the 4200 S State location never even did have a driver scheduled to pick him up. As a result, he was nearly late for work. Enterprise will always ask how their service was but they never do anything to improve it. Terrible.

I only use Enterprise because GEICO has a contract with them. So whenever there are insurance related fixes to my car, they set me up with Enterprise. However, considering the last time I used a low cost rental through
Thrifty, it was a hellish experience. So I may consider just forking out the additional money and go through Enterprise, because they’re professional. They treat you kindly, no hidden charges, large selection of vehicles, all well maintained. No complaints.