Hoffman Toyota Scion

We were looking for a specific used car and talked to and visited numerous Toyota dealerships throughout New England. Most of these interactions were unpleasant to say the least but our experience with Hoffman Toyota was fantastic. They were straightforward and honest with us, didnt waste out time, and didnt feed us BS used-​car salesmen lines. They worked with us on the price of both their car and our trade-​in. We ended up buying their car, trading in our old car, and getting a MUCH better deal on both than other Toyota dealerships were offering us. Although it was further away for us, I would definitely recommend to everyone in the area to visit Hoffmans. It is definitely worth it.

Ednei and the team here are great!
They spent the time with me to help me get into a vehicle I love and could afford. I never felt like Ednei or the staff here was giving me the run around or lip service. I got what they promised with no hassle. They gave me a fair price on my trade in and took care of all the paper work. If you are looking for a caring car salesman who won’t BS you Ednei at Hoffman Toyota in Simsbury/​Avon is your guy.

So I’m editing my initial review which was not the best. The team read my review and took it very seriously. Congrats to Hoffman for paying attention and making us feel much better about our experience.

1.5hrs for oil change.

My wife went in for a regular service on our 2010 Toyota Sequoia and they tried to sell her $ 1,150.00 worth of nonsense service. They try to justify it by saying that Toyota recommends you do these checks/​services. I disagree. I had already stopped buying cars from Hoffman, I go to a different Toyota dealership for that, and now Hoffman has lost me getting service there too. When will businesses learn? You can’t take advantage of your customers and expect them to be loyal! Find another Toyota dealer service or just go to a local garage.

Julio was helpful during my car-​buying experience. I didn’t test drive at Hoffman because I had done enough test driving and knew what I wanted to buy. I was short on time that day, but we discussed figures and potential car payments quickly and without pressure. I ended up buying my car elsewhere, but I likely would have bought from Hoffman if they had the color I wanted. (I had a deadline because of cash-​back incentives from Toyota and was worried that if they got that car from another dealership, I couldn’t complete my purchase in time to receive those incentives.)

Matt West and Jamal we great. Awesome service and a great deal I was serching for a 4Runner for a long time and at Hoffman I found the right vehicle for the right price. Tyrrell made sure I was happy thru my whole buying process thank you Hoffman I will be back for my next vehicle.

Poor customer service when I brought my car in. Was ignored at several different times during the ordeal. Heard associate thank another customer in front of me and proceed to walk past me without acknowledgement.
Had good experience when I bought my car several years ago However with the very very poor experience I received recently I will I not go back.
To make matters worse I emailed the service manager about my concerns several weeks ago and have not heard a thing.

Great customer service, reasonable prices and honest negotiating. All thumbs up from my side. Extra credit goes to my salesman John Rossley for a great customer experience.

The guys here are amazing. I bought my car here almost a month ago and it was a very positive experience. Buying a car is always a pain– but they make it very easy on their costumers. They have multiple comfortable waiting areas, provide coffee/​tea/​sodas/​popcorn, and free wifi. It’s also walking distance to restaurants/​shopping if you ever have to wait for a long time. Make sure to ask for Malvin Brown if you’re ever at this dealership. Good luck!

I wanted to write about Hoffman Toyota given the exceptional service I have received in my 5 years working with them. All of the staff are very courteous and helpful and always willing to «go the extra mile.» I once had a huge «creaking noise» on my 1999 lexus. I had no clue what the issue was, and these guys worked tirelessly to figure out the problem. They did a very very good job.
My primary contact at Hoffman Toyota is Mike Fitzgerald. I would recommend anyone seek him out as a service provider. He is friendly, knowledgeable, a «straight shooter» and all around a pleasure to work with. He has always provided me very good advice that ends up saving me time and money, and coupled with being a good person to work with, that’s the most important thing. 5 stars!

My wife and I went to Hoffman to look for a used Camry. It took us ten minute to find someone to help us. Granted, the dealership was busy, but there was no one at the front desk, and no one even seemed to notice us standing there. Another customer warned us «the pizzas just got delivered… this could take a while». When we finally found someone to help us, he warned us that he could only spare 30 minutes, because he had another appointment. It was as if he was doing us a favor by squeezing us in between valued customers!
Bottom line, these guys had no interest in selling us a car, and we will NEVER buy a car from them. We’re still planning on buying a Camry in in the next two weeks. We’re just going to find a dealer who acts like they want to sell us one!

Bought our RAV 4 here six years ago and it was a very positive experience. Our sales rep was great and remembered my name when I saw him during a service call years later. Excellent service options such as on-​line scheduling, weekend hours and cashiers on site till 8 PM for paying after work.
Just had a tune-​up, fluids and recall work done. The communication with the service dept was frequent and accurate. Nice job!

Although it’s been a few years now since I visited them last to test-​drive a car, I was ecstatic the last time I found a car there that I could actually test-​drive. In 2008, I found a 2007 Toyota Prius. They had about a hundred of these things in stock that year. Most of their used cars had been ex-​rentals, but with good mileage on them (most of their priuses were owned for a year by rental agencies but only had 8000 – 10 000 miles on them. They pretty much had any color available you ever wanted from the most popular «Millenium Silver» to whatever color you wanted.
Although they didn’t have many new cars at that time, I was pretty pleased with their business.
I only had one problem with the sales person. Although he wanted to make a deal, he was way too energetic a person to deal with. Things might have changed, but so did my life. I didn’t buy one that year, and I still have my former car on the road today. Things improved with me and my car.
Although I’d recommend this business to anybody looking for a decent Prius that is less than a year old, I definitely wouldn’t recommend anyone from out of state to drive out-​of-​their-​way to get to this place.
After travelling the roads several times trying to find this business (at the time, the new classic face wasn’t shown on the building), the sales associate stated that, if you use GPS, don’t plug in their address, as it will take you to a location about a mile down, from where you should be driving to. With the white building now, spotting this building shouldn’t be as bad as it was.