R & L Carriers

I gave these guys an extra day for delivery, they missed the delivery window. Then they renegotiated a new time and still did not show! I got a call that evening that the could not find the address! Give me a break. The house has been on the map for 15 years! And now the want me to wait 4 more days. They claimed they could not find my address on Google maps. They typed the wrong address in for the driver. Wow I confirmed the address at 3:000 when the deliver was first late.

Terrible service, do not care about their customers or your customers, don’t waste your time. Their driver threatened my shipping team when he picked up the shipment and they have had my product for four days and have not been able to deliver it to my customer who I can drive to in 2.5 hours. This has caused them to shut down their bottling line. Millions of dollars on the line and R+L doesn’t care.

Why am I not surprised to read all these 1-​star reviews? I’d give this company 0 stars if I could.
I ordered a tub from Signature Hardware and apparently they use this company for deliveries. WHAT A NIGHTMARE. They called to schedule delivery of our tub. They told me they would be at my home between 1−5PM on a certain day. I explained we had a guard gate, gave them details and all was set. At 12:00PM on the day of delivery, I got a call from a somewhat confrontational driver. He told me that he had my tub on his truck, but he wasn’t going to deliver it to me because he «didn’t to our neighborhood» because our guard gate had supposedly «run his license» the last time he delivered here. I have never heard of that happening, but I explained that I could not impact what my guard gate does. He said he wasn’t going to deliver the tub if the gate does this.
I had a whole crew here waiting for the tub, and much of our remodel depends on how the tub will be plumbed and how it will fit. I called the company and was transferred to someone (Ken?) who was indifferent and dismissive. He said he would talk to the driver and call me back – which he did standing by the driver, and now saying it was «company policy» not to enter communities that run licenses. He told ME to simmer down and argued with me. He said he didn’t care if I called Signature Hardware, which I absolutely did. They were apologetic and concerned. The woman I spoke with told me she was referring my experience to the Sr. V.P. of operations.
I also called our guard who told me they DON’T run licenses, but only use the license to correctly spell the last name of the person!?! But how much confidence do I have in a person coming into my home that doesn’t want his license run, or a company that stands behind that? R & L knew we live in a gated community, and scheduled the delivery anyway. After Googling reviews of this company, I see that delivery issues (and rudeness or being uncooperative) seems to be an ongoing issue.
At this point we are waiting to see what happens, but this was stress and obstinance that was unnecessary and unprecedented. Gated communities exist to control safety and they work for the HOA, not any specific resident. R & L told me I needed «to tell the guard to let their guy in» as if it were up to me, and then essentially told me I was SOL if the guard ran licenses. The company offered no alternative, and in the end created stress and upheaval for no reason, since they don’t run licenses – pure paranoia on the part of the driver.

DO NOT USE THEM. In my experience they lost a package worth over $ 200.00 and when I filed a claim they said they would pay me 10 cents a pound. The item weighed 10 pounds, meaning they were going to pay me $ 1.00 for a $ 200.00 item THEY LOST! I went through FREIGHTQUOTE​.COM to end up with R+L as my shipper. No one ever disclosed that they would only pay 10 cents/​pound for items lost or damaged. No one offered me additional insurance. I’m sure they will claim that if I had read their disclosures that their claim coverage was in the fine print. As far as I am concerned this is a scam and I have reported it to the FTC and Attorney General’s Office as a unscrupulous an possibly illegal business practice.

I have gotten things 4 times from this company. They have always been on time. However their drivers always seem pissed off when they get here with too much info on their personal lives. I don’t care your ex sucks I didn’t ask! They never seem sure if they can handle bringing in whatever it is themselves… thought that was their job. One time they left my whole dining room set on my driveway saying they couldn’t even put it in the garage. I’m a stay at home mom home alone with a toddler and every single time I have had to help them push and pull very heavy furniture. The drivers seem over worked, unsure, and understaffed. If a big heavy box says 2 people you think they’d send 2 people! One time my very expensive merchandise was damaged. I hate that everyone we order from uses this company and next time if they only go through this company I won’t buy their products!!!

My experience with R&L is short lived and personally I will never do business with them again. I ordered some items from a third party, this was the delivery service that they chose to use. R&L Carriers, a company that prides themselves on «guaranteed hourly windows» but also «knows how precious your time is».
Our «guaranteed time window» was 10am-​2pm PST. Considering what we ordered I stayed on top of my tracking information, also I needed to get to work, and so I phoned R&L to check on the ETA of my delivery. Everything was going well until 2:15pm. My phone call was directed to the dispatcher in Sacramento, when inquiring about my scheduled delivery, I was told that the driver was behind and it would be another 30 mins or I could reschedule until the next day. The details about what I had to sacrifice to be at the location for this delivery is not important besides the fact that I missed an hour and half of unpaid work to wait around for nothing.
The Sacramento dispatcher obviously has ZERO customer service experience. As I sat on hold and listened to the «blah blah jargon» on the recorded message during the holding music, I just wanted an answer to why my delivery was this late. The Sac
dispatcher I talked to did not have the answers to my questions, in fact she told me that, «the driver has 10 deliveries», and «there are red lights», «and traffic».
As she was arguing her point to me (do you record your conversations?) my response to her was this is unacceptable according to your «guarantees» and that it was not my problem that this time frame was unreasonable. I work in sales and understand customer service. When a customer wants answers for the lack of professionalism, your response should not be what happened to me, which was NO WORDS and an immediate transfer to someone else. Really? Great that she was getting paid to not help me, when I could’ve been at work making money, and also making the days of all of my customers better.
Luckily I handled the situation and was able to figure out how to get my delivery today.
A note the R&L, don’t make promises you can’t keep. You might want to change your tag line.