R & S of Sacramento Gates & Entry Controls

I wish I didn’t even have to give this company one star. I had an entry gate that was not working — they sent a technician out to look at it. He told me he could’t fix it and that he would get me a quote in 1 –2 days for the repair cost then proceeded to charge me $ 250.00 for looking at the gate. I asked him what the $ 250.00 was for and he told me «I have to get paid for my time». He was here less than 20 minutes.
I never received the quote. When I called three days later I was told by Debra (who was very rude) that there was no one there that could talk to me and I could call back in a few days. She said the technician, Jason, should not have told me when to expect the quote. I asked her when I could expect it and she said she didn’t know.
When I told Debra that I didn’t understand why I was charged $ 250.00 for no work, she said «it may look to you like he wasn’t doing anything, but he was». I told her that when I asked him what he had done to fix it he told me «nothing».
I asked to speak with the manager and she said that I would have to call back for that too — there was no one else I could talk to and that there was nothing more she could do for me. I asked if I could speak to the person who did the quotes and she said they did not take any phone calls.
It sounds like this company just sends someone out to look at a gate or door, charge for no work done and take off — what a racket.
Don’t use this company!

I asked them to come look at my door in my shop, they send a guy out to look at it 14hrs after I call. I had told them that it is blocking a rack that make a $ 100 an hour. The guy looks at it for 10 minutes and decides he can’t repair it himself so he says he needs a crew to come out and do the repair. The story is longer but not worth telling. The point is, I have another guy here fixing it by himself and R&S is trying to charge me for a crew to come out before they even got here. It won’t be payed