Parrelli Optical

We have been receiving our eye care here for at least the past 15 years and we love the service we have gotten here! Richard & his staff are awesome!

Great family run optical shop with a huge frame selection for any budget. Staff is very helpful and made sure that I got the most coverage from my vision insurance. Will definitely return in the future.

The best experience you can have at an optical shop. Everyone is so helpful.
quick service and great price. I could not be happier with my new glasses!!!

Echoing the sentiments of many others… Richard and Parrelli Optical provided some of the best customer service I’ve received. I’ve been wearing glasses for over twenty years and this was the easiest time I ever had purchasing. The selection and prices were great; Richard got me in and out and I’m so happy with the results

I appreciated their honesty! After trying progressive lenses and hating them 10 years ago (all that moving your head, following your nose, and looking into certain places to see certain things), I thought I’d ask how technology has improved, and give it another try.
The mature gentleman who helped me explained, that while the field of vision has become wider, my concerns were still valid– especially considering my weak Rx and that certain parts of my field of vision could look worse.
The candor saved me from a disappointing purchase, and it’s so hard to find a business that will turn down money today, even if it’s mostly from the insurance company.

Bought glasses for my 10 year old (his first pair) and the service was awesome. I also threw a pair of Oakley sunglasses for myself. When the sunglasses arrived a few days later the shipper had gotten the order wrong. Through the whole thing Parrelli staff was friendly, professional and great with my boy. Got the sunglasses a few days later and have been happy with our purchases, the prices and the service. Love these folks, even though we’ve moved away from the neighborhood we still patronize them.

I am the laziest Internetter that ever Internetted. Seriously if a page takes more than 10 seconds to load I just close it rather than wait. But I created a Unilocal account specifically to review this place (as well as a doctor). This place is truly AMAZING. I’ve had only mediocre experiences with getting glasses before. Never again. I went to the West Roxbury practice, and I now live an hour away but will drive there because they’re so amazing. Richard was insanely patient with me as I was incredibly indecisive about getting a pair of glasses a couple of years ago (I wrote this review then in email drafts, because I’m an adult, and forgot to actually post it). I told him the look I was going for and he gave me a few options that all matched perfectly. I trusted his advice — he was clearly invested in my best interests and in what genuinely looked good, rather than just trying to sell a product. He had to order the frames and they were there in just 2 days! He was honest with me about the different tiers of lens materials and explained the differences very clearly, and I decided on a middle tier (polycarbonate I think with scratch protection and anti-​glare — thinner and lighter but not absurdly expensive).
When I purchased the frames (an expensive brand) and lenses, rather than billing my insurance Richard just gave me the discount the insurance would have given me without the hassle! When I idiotically lost my beautiful brand new glasses a couple months later, he replaced them for me AT THE SAME DISCOUNT! Truly unheard of. Losing them was completely my fault — he shouldn’t have had to take the loss for that. Insurance wouldn’t even have given me a discount on a second pair so soon after I’d bought the first.
Also, the glasses were too big and kept slipping down my nose at first; I waited a few months to go back and have them adjusted (because I didn’t live that close anymore) and regret that I did! I walked in, he messed with them for 10 minutes, and I left with absolutely perfect-​fitting glasses. But they’re plastic frames, so they get looser over time and need periodic tightening — and I made the mistake of going to a different place closer to me, and they did it too tight on one side (?!) so they hurt. I trust this place completely with everything optical. The whole staff team is great, but I’m a huge fan of Richard in particular and have told every glasses/​contacts-​wearer I know about him/​Parrelli.

Talk about great service! Everyone in the store is very helpful, patient beyond compare. I ‘ll never go anywhere else for my eyewear. This store is over and above what you might expect in customer service… they help you find the RIGHT pair of glasses, with no hard sell. Don’t hesitate to tell them I sent you. (I rave about this store to all my friends.) And I promise, you’ll not be disappointed.
Diann S.

I went here based off Unilocal reviews to have several pairs of glasses fixed.
One pair seemed hopeless but I thought I’d give it a try. The person who fixed them warned me that the worst frames could possibly snap but he’d give it a try. You can tell they know their stuff too because he knew exactly where I had purchased each frame. 10 minutes later he came back with all of my frames fixed. Gave me a new nice case, and sent me on my way with lollipops for my kids. No charge.
Seriously good service. I will definitely go back there when its time for my next exam. Worth the drive from JP which is very quick actually.

I live in Jamaica Plain so there are now optical shops closer to home. However my encounters with their clerks has not been positive so I went back to Parrelli.
They took care of me immediately even though it was close to their Saturday closing time of 3. They showed me several frames, logged into my vision insurance company website to verify my coverage, and then did the measuring to order my progressive lenses. The service here is friendly, fast, and the glasses are good quality. What more could anyone want?

I love this place!!! Everyone is super nice and personable. I’ve had a lot of bad experiences going to other places (especially the big corporate ones). So it is refreshing to deal with such pleasant people. I would recommend them to anyone looking for an eye doctor.

This is the best eye glass store period. After buying glasses here once I moved to New York, but I couldn’t find anywhere like it there. I came back here to buy two more pairs and I was delighted at the attentive and helpful sales associates that helped me find exactly what I was looking for. Not only that, but they have thousands of beautiful glasses to choose from and they’re willing to work with you to give you the best deal. You’re wasting your time anywhere else.

This place is great. Tons of frames to choose from, and everyone I’ve dealt with is friendly and helpful.

God’s little optical shop.
OK, you’re as myopic as a mole. You wear goggles during sex. Your glasses are on your face ALL THE TIME. You aren’t rich, rich, rich, so you need to be fussy about the cheaters that you purchase. They gots to be right. I advise you to tap your way down to Parrelli Optical in West Roxbury.
1. The shop is small, but the selection is huge, varied, and pretty well-​organized.
2. The staff is able, stable. No hurry-​up to choose or pressure to buy.
3. Technical competence and truthful guidance.
4. Flexible deals. GREAT prices. No teaser fraud.
5. Glasses made pronto.
6. Not happy? No argument, no apologies, just reasonable help.
Parrelli Optical in West Roxbury IS what businesses of all kinds SAY they aspire to be, but rarely are. The people there seem actually to derive pleasure from making customers happy, and they know how to do it. Everything else seems to follow from this principle. So far, it looks to have turned out pretty well for them.

SO helpful, kind, informative AND super reasonably priced!
I will be making this my optical needs shop!

I use Unilocal all the time but am really a horrible Unilocal Reviewer — but I felt like I absolutely MUST give this place a 5-​star rating! Seriously, I had been to Lens Crafters and Pearle Vision to only feel like I was walking around a bazaar being hounded and haggled with. As a last ditch effort to places on Newbury St that I knew would be way over priced, but perhaps offer a more pleasant buying experience, I stopped by Parrelli b/​c of the limited but solid Unilocal reviews. Holy heck, am I glad I did! Amazing selection, he must have 4k+ of frame selections from no-​name brands to Tiffany.
I wanted Ray Ban prescription sunglasses and not only did he have every option of Ray Ban sunglasses but he gave very tailored advice that was spot on as to what frame I’d probably be most happy with due to my strong prescription. I ordered a pair of Ray Ban prescription sunglasses with polarized lenses that look exactly like the G-​15 lenses that come in the Wayferer model for $ 220 LESS than what Pearle Vision quoted me.
So…awesome service, very quick turn around time (2 days and he had to special order my frame color), distinctly cheaper and supporting a local business (he’s been there 30 yrs)…why not?!

Just had the best eyeglasses experience after days of overpriced hell!
i really wanted some fashionable glasses that i would wear more often and not just revert to contacts all the time. i also wanted transitionals (turns dark in the sun) because i have major light sensitivity. the other places i had gone were sooo sooo pricy! was looking at upwards of $ 600 for glasses with transitionals.
Parrelli’s was amazing — i had a HUGE selection of wonderful fashionable frames, the cost of the lenses with transitionals were much more affordable then any other place, they were very clear in describing options and making recommendations, JUST WONDERFUL! — i ended up with beautiful glasses and prescription sunglasses (two pairs) for $ 200 less than the other places i had gone to. This is a RAVE review! highly highly recommenend this place… so glad to find them!

I never write reviews, but I’ve been going to this Parrelli location for years and their WONDERFUL service compels me to write my first ever Unilocal review.
Seriously, they’re amazing. Prices are excellent, and service is friendly, professional, personal, honest, and quick (can usually pick up new glasses and contacts within 1 – 2 days). They have sat with me for literally an hour as I tried on multiple pairs of glasses, and helped me find the pair that was right for me. And if I ever have a problem with my glasses (whether or not I got them at Parrelli), I bring them to Parrelli and they’re always helpful in some way. They really go above and beyond, and that’s why I’ll continue to go to them, even when I move into the city next year. They’re that deserving of my patronage!

Being fairly blind at –7.5, I have a lot of experience with eye doctors and optical stores. I just went to Parrelli’s for the first time last week. The staff were extremely kind and helpful and did not try to up-​sell me at all. The glasses were ready within 48 hours, exactly as they promised.
Since I only wear my glasses in the house before bed and first thing in the AM, I thought I could handle living w/​o anti-​reflective coating, but I was wrong. So I ran back in there this AM to re-​order. They were incredibly nice and are ordering the new lenses right away, and charging me the difference. I’m certain that most optical places would charge me the full price for a new set of lenses since they can’t use the first ones for anyone else.
I’m very impressed by their customer service and based on my recent experience, I’d recommend them to anyone over the competition.

Excellent service — very patient with me on picking out my frames. The people here are not pushy sellers. They are great to work with. You will not be disappointed.
The selection here is also superb.