Urban Spoon Catering

This company is a JOKE. I tried to schedule for 4 business days in a row (3 VM and 2 e-​mails and they FINALLY returned my call). Now I must reschedule b/​c I travel for a living …3 days and multiple VM’s, NO RESPONSE. Like other blogs, goes right to VM. STAY AWAY FROM THEM !!! I will report this to GROUPON where I purchased the deal.
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If I could have rated these guys lower, I would have. I purchased a deal that they advertised on Groupon for 39 dollars which was for the «Silver» package that would have done a basic overall cleaning of a 1000 sq foot place. After getting the deal on Groupon, I called them up, but was sent straight to voicemail. I left a message, and a lady was kind enough to call me back the same day. I then made the appointment for a few days later, and another person called me the day before to remind of the appointment that was scheduled for the following day; this was the last time I heard anything from them.
On the day of the cleaning, they never showed up nor did they ever bother calling me or emailing me. I called them numerous times that day and I left messages on their «complaint,» and «customer service» extensions. I never received a call back that day. I then tried a few more times to reach them, but every time lead me straight to voicemail where I would leave a message that would never get returned.
So, I never received their services and cannot comment on their cleaning ability, but how do you even get their services if they never answer the phone or return their phone calls.
Even though they did not provide adequate service, I was able to call up Groupon, and I then proceeded to tell them about the situation. They immediately processed a refund and even issued me a $ 10 credit for a future purchase. At least they provided good customer service…

I got a deal for a home cleaning with this company. Of the two packages offered, I chose the more expensive one («Gold» for 2 hours rather than 1) since that was what the deal guided me to do for an apartment larger than a studio/​1 bdr. Plus I thought 2 hours, with 2 staff people should be plenty to really get things clean.
Well turns out getting a home cleaning with this company is a bit like lottery tickets. You might get what you feel like you paid for (3 hours vs 2 hours vs 1 hour), you might not.
The amount paid for 2 hours of cleaning isn’t really for 2 hours of cleaning, as in the person continuing to clean up as much as they can for 2 hours.
There is a very strictly followed list of services they do, which leaves out a LOT of «standard» cleaning that is done by most home cleaning services. (I’ve used about 10 different services in different homes throughout the years, including national chains, so feel I have a decent sense for what «standard» cleaning services usually do.)
Basically, if you pay for 2 hours, but it only takes them 1 hour to do their *covered* services, the cleaner (s) just got an hour of free time off. They don’t spend an extra hour doing additional cleaning. Nope, not in their job description… sorry, they’re done. (Nice gig if you work as a home cleaner! Work fast, be strict about what you don’t do, get out early)
So it’s a gamble with this company: do you buy the 1 hour package or the 2? Well, let’s talk about what they do cover.
What they cover is on the website, so actually let’s talk about what they don’t unless you go full out platinum (3 – 4 hours instead of 2 hours package):
— They don’t make your bed, existing sheets or change sheets
— They don’t dust
— They don’t throw out any trash, they collect it for you to throw out. All those little bags and small things on the floor… yup you’re on your own to throw those out
— They only mop two rooms and two bathrooms, so if you have a dining room connected to your living room… and a bedroom with floors… something is going to stay dirty
— They don’t wipe down your kitchen sink (including faucet)
— They don’t wipe down your bathroom sinks (including faucet). Clean counters, grimy sink and faucet is all you get
— They don’t load your dishwasher or unload
— They don’t wipe down cabinets in your bedrooms or bathroom, only in the kitchen
— They don’t wipe down the TV
— They don’t sweep the immediately adjoining porch/​balcony
— They don’t move furniture accessories or rugs to clean underneath
— They don’t make you feel like you got your home cleaned, when there is so much dust and dirt left behind
All they basically do is vacuum, sweep and mop (in limited quantities), wipe down your kitchen counters, and lightly clean your toilet and showers. If you have a bath along with a shower, sorry — too much, not in the plan.
Considering the fact that you pay for hours of labor, but they don’t necessarily spend that time, and they leave out SO MUCH, I think this company provides the worst home cleaning deals ever. I’m not sure how they stay in business, frankly. Maybe their catering and personal staffing side?
I’ll be going back to Molly Maids/​Happy Maids/​the lady that does my neighbor’s place.