Rooms To Go

I have decorated several homes in different states and used RTG every time. Not for everything but for many things. I have never had a problem with service or quality. I read all of these other posts and I believe they were probably written by managers from other furniture stores in the area who are afraid of the competition. Mauro W.‘s review was obviously made up since the store policy is that when you walk in you are greeted by a salesperson. That is your salesperson. YOu can look alone or have them accompany you. No one else ever approaches you. I have seen their things in other small stores at 4X the price. At one point I furnished a six bedroom golf cottage in SC. IT was owned by six golf buddies. It was used hard for ten years, In that time, everything was as good as brand new. These other reviews annoy me. There is a reason RTG is the largest furniture store in the country now. And that is the truth.

This is a very nice store and has lots of excellent furniture. If you find the right associate you can have a fantastic purchasing experience. I’ve worked with Martin who is fantastic. To be honest, I don’t like walking into the store each time I go because the associates are like seagulls swooping down trying to get your business. As long as you are good with knowing what you want and being able to decline their advances you should be fine. The minus one star is because we bought a new lamp from them and ordered to pick up at the store. It was clearly a floor model that they gave us on pick up. It was already made and scratched. Like BADLY scratched and had paint all over the base. Clearly they must have thought we were idiots. But everything else I had delivered from them was fine.

I will never purchase furniture from rooms to go horrible customer service !! All names mentioned are people who could not help me Tommis tech 160, manager carol or carlington and also manager Alexis. I will only purchase from Ashley’s Furniture !

We have purchased several things from room to go and this is the second we purchases a sofa we weren’t happy with, the only difference is the first time we didn’t have children and it was broken upon delivery but we didn’t have the time to deal with it. Now we just purchased a $ 2,000.00 sectional for our brand new house any not even six weeks out we have staples coming out of the arm cushions. Child was nearly impaled by the thing!
See photos

Great sales staff and what appears to be very upscale/​modern well built furniture. I purchased a bedroom set, had it delivered, assembled, and was well pleased with how it looked. Here’s where the one star rating comes in: Right away there was an issue with my dresser; the top drawer was not assembled correctly and fell on the others. I called to have a service tech come out but they only work on weekdays! I took time off work and had the issue addressed, but two weeks later it happened again to the same drawer! I’m also having the same problems with my night stand now as well. Another tech was sent to service my items between 8AM-​10AM; he left a voicemail at 7:58AM saying that he couldn’t reach me so he was going on with his route. Don’t waste your time or your money!

Terrible experience! My salesperson or his manager are either incompetent people that don’t know their own promotions and/​or slick sales people that are trying to get over on you. I went in because they were having a mattress sale with 8 year financing. As we settled on the mattress I went to fill out the credit app. At which point the salesperson said to me oh you will need to put down 20%. I told them I wouldn’t be interested if that was the case and stopped filling out the credit app. He made a phone call to his manager which after a few minute phone call told me no worries all I like need is to pay delivery and taxes. Fully understandable. Once I fill out the credit app and get approved. I was then told oh wait I indeed do need to put down a down payment of 20% and the manager read it wrong. So either incompetence or dirty sales tactics. Not sure which one to believe but neither deserves my money.

Okay, so my experience:
Pros: –good selection, nice pieces
–decent price compared to local competitors
–worked with Chip and he was a helpful, as expected.
Cons: –this store is way disorganized. I paid my amount in full and they «lost a portion of the funds»
($ 400) they called me saying i didn’t pay it. I checked with my bank and the payment WAS
made. They called a few days later saying they found the payment. Not sure how you lose
$ 400 but they did.
— Also worked with Jim, stay away… short temper and even shorter patience. Customer
service is not his strong suit.
— Upon delivery, the delivery guys setup my bed wrong. they screw the slats into the wrong
places even though they are clearly marked where they need to go. Then soon after they
dropped my dresser out of the truck and broke it. It will be replaced but its a shame I have
wait another week for another delivery guy.
— My main issue was that there were NO DISCOUNTS. Nothing. tax season rolling around,
Christmas, New Years, even for military. There are no discounts.
All in all I’d recommend building your own furniture. Its custom, cheaper, and something you can really own.

I have had an OK experience thus far. I just moved to the West Palm area a few months ago, and I was upset they didn’t have Kane’s because that was my go to place for all my furniture needs in the past. Like a previous reviewer stated, I also had Joyce, and found her to be a pest. I knew exactly what I wanted going in, and she was still hanging over me like a vulture.
The only problem I am having thus far is my Queen bed is starting to sink and I barely had the furniture 6 months! I didn’t select the most expensive mattress but I didn’t go cheap either. After reading the reviews, it seems like its going to be a hassle to get a warranty honored.
Every last review listed here was negative. Even though my experience was so so, I’d say skip this store. It’s not a coincidence that many people were displeased with the level of service.

I would go to another store for furniture in the future.
High pressure sales, which I hate. And the ever present up selling with the clear coat of furniture, which is some spray protection thing.
They charge different delivery fees for each individual piece, even if delivered on the same day, also ridiculous.
Finally I decided I did not want a specific piece of my order, which I paid $ 665 for, and they said they could only refund me $ 488
Go to a more reputable store.

The worst experience ever. The manager got angry for no reason. This was the worst experience ever. Never will I buy from rooms to go.

The Worst!!! I knew we should have left and shopped at another furniture store after dealing with the most annoying & pushy sales person (Joyce). After purchasing our living room, bedroom & dining room it all gets delivered and the ottoman is damaged, mattress was the wrong size, and the sofa was not «treated» with any protectant. The managers are useless and I have been fighting for 3 weeks to get products replaced. needless to say I will never go to Rooms to Go for anything ever again.

We purchase complete bedroom suite large dresser, 2 night tables, headboard & footboard. large chest with 3 drawers and space for a 32″ TV. We also purchased at the same time a 6 chair dining room set and large breakfront with it and last of all a huge entertainment tunit for the livingroom. Within the first 2 years ALL of the drawers are broken. The drop down and wiggle around like there is nothing holding them yet they can’t come out so we can see what the problem is. Negative response from the store itself and corporate said «find yourself a furniture repair man».
OOHH I CAN’T WAIT TO BUY MORE FURNITURE FROM «Buffoons To Go»!

Shoddy quality and poor customer service. Bought a couch that started falling apart not even three years later. Customer service was willing to give me a small credit towards another couch but I had to pay $ 150 to get the couch back to the store. Will never shop at any Rooms to Go again.

I purchased a bedroom set (dresser, bed frame, and 2 nightstands) from Rooms to Go in May of 2013. The dresser was brought to my apartment chipped and the mirror wasn’t available for me to have until June. When I got the replacement dresser, that was also chipped and I had to have yet a third one delivered. I took great care of the furniture, kept it clean with dusters, and furniture wipes at times, and about 4 or 5 months after purchasing the furniture, the paint began to chip and peel. I took pictures, contacted the store, and they sent out a service technician who determined that the paint peeling and chips were due to the environment (me) and were not considered a manufacturing issue. I then send emails including pictures to the corporate headquarters who also determined that these defects were my fault. Next, I went into the store where I purchased the furniture and showed the manager the pictures. He sent out another service technician to get a second opinion. The guy came outside of the window they told me they would be arriving within, I received no phone call in advance, and all he did was paint over the chipped furniture and said he couldn’t promise it wouldn’t happen again. I am fed up that this furniture isn’t being replaced and am baffled with how terrible their customer service has been throughout this whole process. I spent a lot of money on this furniture and it’s cheap craftsmanship shows. I highly recommend avoiding purchasing furniture from this company.

I purchased a dining room set from Rooms To Go and I am having a horrible experience. It was delivered to my home on November 23^rd, and since then, 3 of the 6 chairs have fallen apart! I have been on the phone with customer service the last 2 days and I am getting nowhere. Both of the customer service reps seemed not to care. The last one, Tabitha, was so uninterested, and now I really have a bad taste in my mouth. Might I add, I also purchased furniture from the kids’ showroom that I LOVE! The delivery guy scratched it a little, but I was willing to overlook that. I am so disappointed.