Pollo Tropical

Food is good but service horrible. Half the staff don’t understand English and the order is half right. Manger Lilliana actually told me being I didn’t specify what side I wanted after I said combo she decided to just give me sandwich. Smh …

Found a chunk of PVC pipe tonight while eating my Tropichop. Seriously??? Also, my Tropichop was pretty much all white rice even tho I asked for ½ rice, ½ lettuce. Pretty much JUST rice with a dash of lettuce, and onions. No peppers OR tomatoes like I asked. Will not be returning. What a big disappointment.

This is by far the worst pollo tropical in the system. The lack of customer service is the norm here. I have been to this place wice and nothing has changed. The woman working the drive thru really needs to be educated on working in customer service. The only thing out of her mouth was, «$ 11.35» how truly sad. At Pollo tropical it’s just hand the bag of food out and say nothing. I even said, «Have a nice day» «and there was no response. This is not the first time this has happened at this store. The same thing happened a few months ago.
The last time I was there I was in the dining room and cleaning tables was out of the question. I saw no one out wiping dirty tables. Management feels that this is ok. Maybe they should let Chick-​fil-​A teach them what real customer service is. It all works out in the end. Pollo tropical can live without me and I sure as hell will live without ever setting foot in another Pollo Tropical again.

Found this on the way to the airport. Was perfect! Ordered at the counter. Good food. Had soup, corn fritters, and a salad. Reasonable prices. Busy at lunch. If we get a chance, we’ll go again.

The slowest pollo I have EVER been dinner and one person filling orders wtf?
Then they make my to go order for here. Get it together

Whenever I don’t feel like cooking and want something quick other than greasy fast food, I come here. Usually get the tropichop with pulled pork. They have good chicken, curry mustard sauce is a must! Also, their waffle fries are great and always hot n fresh. Chicken Caesar wraps are great as well. The service is always good and fast, plus they have a drive-​thru!

Long lines, fairly quick service, delicious mojo pork with rice and beans, nice selection of sauces, clean restroom.

I have few complaints. The food was pretty good. They need a little more salt in their food and decrease their service time.

I’ll start out by saying, we love Pollo Tropical food. We’ve been to a bunch of their locations and continue to go, but we will never return here. The staff is AWFUL. We were doing take out one night and they forgot our sandwich. No big deal, we called and they told us to ask for the manager next time we were in and he’d give us another one. Sounds good. We go back a couple days later, place an order and mention the missing sandwich from last time. The girl, who wanted to be anywhere but there, said the manager had left for the night and we’d have to come back another day for the sandwich. Okay, so were waiting for the order, which takes awhile, we finally get it, check the food and notice some items we ordered were missing. So we ask one of the workers, and she just rolled her eyes and walked away! Couldn’t even give us the courtesy of saying a word! Confused, we asked someone else and got pretty much the same response. Meanwhile a man comes up to the front and someone calls him and we realize it’s the manager! He had been there all along, everyone was too lazy to go check. So at this point were waiting for pieces of our order, unsure if anyone is helping us or what and realize we had been lied to. We didn’t even want a refund, didn’t want free food for next time, we just wanted to warn everyone that this is by far the WORST location and giving pollo tropicals a bad name.

Prices are great an food is wonderful for it to be a fast food restaurant. We ordered the wings. The curry mayo was superb as well as the run sauce. The chicken quesadilla was also a hit. The kids meals are great as well so when in west palm beach and you want something quick yet great, stop by this place.

The only negative thing that I can say is that it was a little dirty. Besides that, the food was great and the service was quick.

This place sure beats the hell out of other fast food places. The chicken is always good and I love that there is a drive thru for when I’m on the road and want to eat on the go (or when I’m too lazy to get out of the car). And the prices are cheap! The curry mustard sauce reminds me of one of the dipping sauces at the Melting pot– so good over rice and chicken. The guava BBQ is so yummy too. Try the plantains for a little something sweet.

Eaten their food twice, both times were take out… Chicken was delicious and ribs were some of the best I’ve ever eaten! …and get the fried plantains for dessert, a pleasant surprise!

Awesome Chicken! Always get my order to go. The Soup is OUTSTANDING and tastes good when you Dont feel good. The Pork is awesome. My fave is the yellow rice!

Considering the long lines, even outside of lunch and dinner, this quick-​service standby doesn’t need Unilocal to draw customers in.
The chicken is ALWAYS perfectly grilled. Marinated in mojo criollo, it always maintains that garlicky yet sweet and smoky taste.
And the fried yuca needs to replace McDonald’s french fries as a national fast-​food icon.
For a different type of dessert, try the sweet plantains. I still don’t know whether they are to be eaten with your fingers or a knife and fork.

Once you discover this place, you’ll probably eat here once or twice a week, easy. Grilled chicken, brown rice, black beans, Caesar salad… no waiters! Walk up to the counter to order. Grab your condiments, sauces, plastic forks and napkins in about the time it takes them to call your number.

They tried to do a place like this in Atlanta called El Pollo Loco– #Fail. Pollo Tropical is 2 Legit 2 Quit. Chicken is so fresh you can almost see them kill it in the back kitchen. The ribs are decent and the portions are adequate. Shout out to the ¼ Chicken ribs and wings platter!
At this particular location, the bathrooms seem to have been unattended for days. I felt dirty just touching faucet to wash my hands if that puts it in perspective. Oh but the savory chicken, mouth watering plantains, and Central American flavor helps me overcome the bathroom deficiencies.

The food was really good, however the restaurant’s bathrooms were very dirty. Like a filthy nasty dirty bathroom.

Great value… Especially when you fill out the survey on the back of every receipt. You get a free ¼ chicken w/​rice & beans with a purchase. Restrooms need an extreme makeover.

I’ve been yearning to open up this franchise in Texas. I can see much money to be made from the food served here. So your wondering why I’m so confident that it can be a cash cow for a city like Houston, San Antonio, or Austin? This is why…
The décor is refreshing, hip, cool, and ‘tropical’ hence the name. The food is not typical Spanish but more so South/​Central American style dishes and rotisserrie. The quality has usually always been good but I believe the workers are only as good as the managers who train and prepare them. There could be a little bit of work done here at at this location I’m reviewing right now.
The delight at these franchises, which stem all across South Florida, is the fresh, succulent, and juicy chicken that offers you a chance to savor a moist and tender bite every time. The fragrance… the aroma that lingers in the air at least for 50 feet radius around the building brings in craving diners by the dozens. They’ll have the option to dine in or to drive-​thru in which case you’ll find it very common to be waiting in long lines, bumper to bumper. Yup! It’s that good. The way the chicken is marinated and the special mojo blend they use to keep the chicken, pork, and beef moist, adds so much zest, taste, and ‘viva la fiesta’ to each bite. The tropical ribs were succulent and fell of the bone. The tropical fruit bbq sauce has a hint of spices and its great to dip the meat into. You’ll want to dip everything with the varying sauces that Pollo Tropical has… even the juices that drip from the meat.
The side dishes were also amazing with the typical Cuban dishes being on the menu such as plantanos, white rice, black beans, salsa, yellow rice w/​vegetables, and yuca.
If you are not from South Florida I highly recommend stopping by one of their locations to get a chance to have cheap eats at a spot I find it hard to consider as ‘fast-​food’.