Pep Boys

I made an appointment for 4PM Wednesday to do an oil change only. Arrived at 3:59. The guy behind the counter was gruff. Asked me the same questions that I responded to making the appoinment on line. As I sat down to wait, I had the feeling he’d rather be any place else. After 30 minutes, my car had not moved. Thinking that they would have been done by now as I made an appoinment, I asked for the key back. The reply was they would get my car in next (was it due next?, I don’t know). Still not knowing when next was, I again asked for the key and left.
I walked around the store during my wait, unpacked boxes in the aisles, tool department had many empty spots, so I don’t think the store is stocked well. They didn’t have the pliers I needed.
Needless to say, still looking for a place to get my oil changed.

This Pep Boys has got to be one of the most unprofessional mechanics I have ever been to. Towed my car there because it wouldn’t start and they don’t give you any kind of estimate of when your car will be worked on let alone when it may be completed. They overcharge for labor by quite a bit and their markup of parts is a little higher than average even though all of their parts that they use are reconditioned or recycled.
Had to take my car back in less than a month for the same issue and was asked if I could wait around for a little. According to them a little while is around 4 hours, considering I tried to ask someone what was going on after an hour and people would just walk away from me, they never even went to check my car until about 3 hours in. I could have gotten a ride elsewhere and came back later if I knew they weren’t going to check my car to give me an estimated time. They ended up finally talking to me and telling me they wouldn’t get to it that day and it was a lot worse than what I thought the problem was. The next day I get a phone call saying the car will be ready around noon and it had the exact problem I said it was going to be… so what changed overnight? Went in to get my car and tried to ask a question and the guy was so terribly unhelpful I didn’t even want to bother with them anymore.
I will never take my car back here for service and neither should you.

Terrible service! I took my car in to have the struts replaced and was told I would get it back in about 2 to 3 days as parts needed to be ordered. I never received a single phone call updating me on the progress; of course when I called I was put on hold several times because (this is a direct quote) we are having difficulty finding the information on your cars status”. On day four I received a phone call at 7:30pm (they close at 8pm) informing me another issue was found and again more parts were needed so my car would not be ready. After five days I was still charged a little over $ 600; bear in mind this price was the total AFTER I used every coupon and discount I could including speaking with the manager about the inconvenience. I understand mistakes are made and sometimes things are missed on initial inspections but I do feel that the what I was charged was astronomical considering what I had to deal with.
I will note that the mechanic who worked on my car did a terrific job and this review is not stating any of the mechanics that work in this location do poor work.
Also, apparently if you look around the store for 20 minutes or so someone will come up and ask «what’s going on, why are taking you so long?» This was literally said to me today by one of the mechanics that was in the store. He’s an older gentleman with a gray beard and a stocky build; if he’s around make sure you set a timer… yeesh

After telling me he’s having a long day (8am), he overcharged me for simple tune up
If they didn’t want to come into work that day, don’t expect any service

Absolutely useless place. They don’t have basic car maintenance things such as windshield wash… windshield wash is at every 7-​Eleven and Walgreens but not at a CAR SUPPLY store? Not to mention their horrible service, staff who is busy on their phone rather than interested in helping and overpriced and dishonest service.

Anthony and Joel were the most helpful technicians that i have come across in a very long time. My headlight was out and they made sure i had all the right pieces and explained to me what they are used for. Im very grateful for their assistance. The deserve a huge raise for their knowledge and helpful assistance. I will make sure i only come back here whenever i have a problem. Thank you again!!!
Samantha

Used to go here often for regular car maintenance, oil changes, brakes, etc, but lately it feels as though we’ve been getting scammed. Paid $ 54 for a synthetic oil change, waited about 2 hours, they called and told me the car was ready and when I went to pick up my car (after I had already paid), I checked and the oil had not been changed. Very poor customer service, don’t go there.