Einstein Bros Bagels

The space is not always the cleanest but there are a good amount of tables and seating; inside and outside. The food itself is pretty good as well.

Went to this place for the first time on Saturday to try out and went back on Sunday. Their bagels are soft and fresh and egg sandwiches were really good. I requested to make extra toasted and gladly did. The coffee was fresh and good too and customer service was friendly and fast. The place is clean and looks nice.

I have loved Einstein bro bagels since I was in high school so I had been craving it now that I moved back to west palm and there is one right by my house. I usually prefer Brooklyn water bagels, but I decided to switch it up today. I like Einstein vanilla hazelnut coffee and their schmear selection is on point. Everyone was really nice, but there was one thing that made me give them 4 stars. While I was at the register waiting the girl asked her manager of he could help me (I think he was the manager because he was wearing a different shirt). While I was at the register with me his cell phone rang and he ANSWERED IT! I thought that was extremely rude, he was carrying on an entire conversation and I had to walk away to go ask another associate for a cup for my coffee. He remained on the phone behind the counter for the entire time I was eating my breakfast, I could hear his entire conversation :(This should not be allowed especially by management who should be setting an example for their employees. When you are at work you do not answer you cell phone in the customer view. Goodness that made me upset. I will be back for the bagels but not anytime soon.

Cashier samaria is rude we just walk in the restaurant, this is the second time i been in here and still not sure what to get so we stand back so other people gets thru and when we are ready to order this cashier samaria roll her eyes when we are ordering she sounded irritated and when she give our change she almost drop it because she slam them on my fiancé’s hand. I will not go back to this place there is a lot better place to go eat here in west palm beach

My wife and I love bagels joints. We loved this one! Six cheese bagels were amazing. Usually we stick with the Asiago. So good had to get a bakers dozen for the trip down to Key West. Don’t forget the doggie bagels!

One of the best chains I’ve ever been to. Their cheddar jalapeño bagel is the best bagel ever. Their Nova lox sandwich is a must try. Thumbs up… way up. The staff is generally nice and accurate. I also enjoy their smoothies. They also serve breakfast all day.

Absolutely terrible customer service. This is my first visit to any location. 2 of the associates behind the counter have their ear buds/​full size headphones on their head… even while talking to customers! Our order was wrong. We didn’t want our breakfast sandwiches toasted. Not a big deal, however, my mother addressed the issue as soon as the food was handed to her. The girl who handed it off literally did not say one word but, instead, gave her a shrug. Not a smile in the place. The food was actually very good but this is the last I’ll come to this particular location.

The North Atlantic salmon bagel or the lox bagel was the best. Fresh bagels are so much better than even day old ones. Who knew salmon on a bagel would’ve been a good choice

Décor/​layout: nice and looks reasonably clean.
Food/​Coffee: Ordered the smoke apple bacon with cheese and egg whites on Asiago bagel. It was ok but nothing to rave about. Coffee was luke warm and not hot enough.
Service: was pretty good, fast and friendly.

Have been stopping in for a bagel and coffee about once
a week for the past 6 weeks. Extremely friendly staff always greeted with a friendly smile and good morning. Quick service, bagels always fresh

This place is ALWAYS screwed up. Six people behind the counter and nobody taking orders. I’ve walked out twice because of this. They also take significantly longer to produce your order than other Locations.

Terrible service. Our breakfast sandwiches were served cold… Cheese was not melted, meat was cold, and eggs were only slightly warm. The staff reluctantly heated the food when we brought it back to the counter. Only redeeming factor — the coffee. Will not be back to this location.

I have been going to this Einstein Bros location since it opened a few months ago. I originally wrote a review for it with two stars. That entire page has somehow disappeared. (Anyone at Unilocal have an idea how/​why?)
I have had some terrible experiences at this Einstein in regards to customer service but thankfully they seemed to have made a turn for the better. The food is still fresh and delicious and the coffee is still ‘Darn Good’ but the customer service that was TERRIBLE before is looking much much brighter.
Note: I thought last week was a fluke so I waited until I had another good experience before writing.
Today I had the absolute pleasure of being waited on by happy and friendly staff, smiling faces, and a clean dining area. For the first time in months my name was spelled correctly on my receipt. When the coffee ran out, fresh and hot coffee was immediately replaced. The half and half ran out too when I went up for a refill. It was replaced in the blink of an eye by a smiling employee who assured me it was no trouble at all. The crew came out to collect baskets, wipe counters, and deliver food multiple times. It was running like a well-​oiled machine.
I think new crew leader Stephanie is a great addition and have upgraded my original 2 stars up to 3. This place is now A-​ok and I will continue to visit.