Community Tv Sales and Service

When it comes to communication COMMUNITY TV has none; make sure you repeat your requests over and over again until it’s ingrained in their heads.
My 55′ LG TV went on the blink and I decided to contact COMMUNITY TV to have the repair work done. I was advised by the Brian that I would receive a call 30 minutes prior to their arrival to evaluate the repairs to the TV. I had guests staying at my home and wanted to give them the courtesy of letting them know that the tech was on the way. Instead of a call, the technician arrived at my home unannounced and it was not until I received a call from my guests that I knew that the technician was there. Why offer a pre-​call if you’re not going to follow through with that service.
I arrived at my home and the normal repeated apologizes were given, assurance that it would not happen again, and it was chocked up to an oversight; even though COMMUNITY TV did confirm it was on their paperwork to call. I thought, mistakes do happen and we are all human. Based on their assurances, I made the decision to have the TV evaluated for the repair. Note they did not overlook quickly asking for the $ 95.00 service fee to come take a look at my TV and take it back to their shop to analyze the repair. I was advised that I would hear back from them in a couple of days with the diagnosis; they picked it up on Thursday so by Tuesday. It was not until Thursday of the following week after placing a call to the shop to have someone give me a status on the repair, that I heard back from Eric that a part need to be ordered, and the total to repair the TV. Again, if it is going to be a week, say it, don’t say a couple of days, not call, and expect the customer to have to follow up to find out the status; the TV is not being repaired for free. Again, same apologizes for no update of the status of the repair; the part would arrive until first of the week Monday, and that I would receive a status from COMMUNITY TV. Monday came and went no call, again another call by me to COMMUNITY TV, some tech with no clue what was going on, advised that he would need to have someone call back. No call back on Monday, but a call on Tuesday that the TV was repaired, hallelujah, thanks for letting me know that part had arrived; delivery was set for Wednesday. I spoke with either Brian or Eric, can’t remember exactly, but reiterated the problems we had with the initial visit and that I would like a heads up when they were on their way, assured that someone would call 30 mins before.
You guested it … NO CALL … instead they showed up unannounced AGAIN, installed the TV, and called when they were ready to collect for the repairs. Why offer a pre-​call if you’re not going to follow through with that service. When the tech called to advise that the TV was installed, I said, «what happen to the courtesy call», duh. I told the Tech he would have to wait 30 mins for me to arrive. Tech hung-​up on me, two seconds later, Brian on the phone from shop asking for a credit card and quite frankly gave my card in disgust. I am a business owner and for over 18 years understand the importance of customer service; these guys have NO CLUE what that means.
Luckily the TV is working fine for now and they do offer a 90 day guarantee on all their work. However, I am pessimistic if something goes wrong with the TV again if COMMUNITY TV will follow through with their warranty. It appears that COMMUNITY TV does not follow through on anything COMMUNITY TV says they are going to do. If you plan on using them for service understand what you are getting yourself into.