AT&T U-verse

They are lucky I can’t give no star!!!
They pretty much forced me to upgrade my internet plan from «600 gb» to unlimited, rise my bill of course and the agent actually said i will have approx. 12 mbps LOL
i cant believe i actually thought the company was serious about it
they highlight very well about that they can guarantee wi-​fi signal
idiots are the consumers if they want access the internet they have to play by this big companies rules
im disapointed and helpless
:(

RIDICULOUS, LIARS. I was told I was going to pay 115.00 monthly and I was charged over 260.00 which made my account go negative because I didn’t expect the numbers to be in the 200 nor near 300.00 it’s ridiculous, you call them and you have to wait over 45Min and they say they will return the money, never did. I called again and they says the same thing and my account is still negative. WORSE SERVICE EVER !!! I would never recommend u verse or AT&T ever! It’s a scam

Complete and utter garbage. Welcome to AT&T Uverse, the internet of 10 years ago.

Would give them negative 1000 stars if I could. DO NOT believe you are getting a reward card for contracting for new service. I was told I would receive a $ 300 reward card for signing up for turbo internet, Cable + Sports package, HD, you name it. I receive a reward letter in the mail and called to activate it-it’s only for $ 100. I called customer support to speak with a manager, they then had to transfer me to the «Rewards Dept.» To make a long, aggravating story short, they could not tell me what exactly my reward would end up being until the 30 days of service were met. I’m sorry, but you sold me on this «reward card» based my services yet no one at ATT including managers can tell me if I am receiving it or not!!! Want to know why you have to wait 30 days? Because you can only cancel within 30 days so once you’ve met the 30 days they tell you «oh, yea. You don’t qualify.» And you’re screwed. Total scam, bait and switch. Reporting them to BBB. Don’t fall for their promises!!!

Horrible. Made appointment online to get service installed after they said they were available in my area. Heard nothing. They never showed up. Called and they tried to make an excuse about something wrong with the system. Then they didn’t have any of my info so wanted me to resign up again. This has happened to multiple people in this area. What kind of business is this? HORRIBLE– stay away.

Horrible sleazy company: We lived in an apartment building that was exclusively att. no other service available so we were stuck with them. We paid a deposit that after we left, was told was non-​refundable. What is a non-​refundable deposit? CROOKS.
Then when we ended our contract I cancelled the service and everything was squared away, but i got a bill for another month. When I found out we had a bill i contacted customer service and they said they didn’t have a cancel order. so I cancelled it again. This time i saved the transcript. They told me i was supposed to get a refund from some payment for the last bill but haven’t seen it yet.
Bottom line: AT&T is almost a century old and is skilled in games that take money from you. Don’t use them, they are absolute crooks.

Our neighborhood signed up with this cable company so that makes matters worse because they know we can’t cancel their services.
Problem one. I take the day off to wait for the cable guy to install service they confirm the day before between 10 – 12 so I wait, and wait and wait 11:45 no call no show he finally knocks on my door at 2:15. No «I’m sorry» «my apologies for being late»
Nothing and to top it off the guy has a mayor attitude.
I have a spa appointment at 3 that I had to cancel because the guy took for ever didn’t know what he was doing had to call someone for instructions how to do this how to do that.
2^nd I go online to set up my account. Well they already issued me a logon and password along with security questions. They must have because I didn’t. Called customer service and since I didn’t know the answer to the questions on my security questions they wouldn’t give me access to my account.
Asked to speak to a supervisor. No problem she will call you back within two Hours, yeah that is right two hours. She didn’t. Next day at 2:30 pm in with a client hear my phone ringing but can’t answer until I’m done with the client call back now she doesn’t answer.
Ahhhhhhh!!!
Extremely frustrating. Wish I could get rid of them.

I used live chat to cancel TV service on a specific date, they assured me that it would be canceled and I would not be charged. I had the transcripts sent to me and I can verify there was no room for miscommunication. One day after the expected shut off, I had to call AT&T to ask why the service wasn’t canceled, they proceeded to ask questions like «are you moving?» in an attempt to try to sell me service at my next residence. Other than the fact that I had to repeatedly tell the rep it wasn’t any of their concern whether I was moving or not and that I just wanted the service canceled, I’m appalled that I had to make contact with them twice just to get it shut off. I could go on about how the first 6 months of service included 4 visits from tech support trying to figure out why the features of U-​verse weren’t working. They dug up our lawn to replace wires, they rewired the wall, replaced our DVR, and then finally the last guy that came said something like «oh, you have one of the new boxes, these are pretty finicky, let me replace it with an older version, this one is more stable.» Finally we were up and running and were able to use the service and the features we paid for. Was it worth it? No. I do not recommend this company to anyone unless you have the money to waste.

BAIT AND SWITCH TACTICS —
ATT U-​Verse should be investigated for yet another deceitful practice — I don’t know why they are allowed to get away with it!!!
in 2014, based on offered promotions and promises, I accepted a 2 year contract (via telephone) with ATT U-​verse for cable, internet and voice services. At my insistence, the agent confirmed several times that the total monthly amount would remain fixed at $ 177.- thru the life of the contract, or until January 2016.
I was also offered a $ 100 credit card (received) and the choice of one item; I picked the 35″ TV. I confirmed with the agent that I chose the TV. I subsequently confirmed on their website that I elected the 35″ TV and I believe there was one more written confirmation subsequent to that. When, after a few months I called to tell them I had not yet received the promised television, I was informed that I had neglected to confirm my choice (yet again) and so I lost the chance at the promotion and it was no longer being offered — tough luck. Nowhere did I see, nor was I advised that I needed to confirm my choice of gift not only once, or twice — but three and four times. Does this sound like a rip off promise, or what?
Now, ATT has started billing me $ 195.+/mo, and when I call to complain that this is not the contract price, the agent advises me that the offered promotions are still effective but that other aspects, such as free box was only valid for a year and as that period has expired, they are charging $ 9.00 for the box. They are also charging $ 3.00 for TV (whatever that means) and $ 1.00 for something else and, in short — charging $ 18.00 more a month. I spent over an hour on the phone (as per usual), explaining that the agreement was a fixed monthly amount for 2 years and that, if they are going to raise fees for whatever reason, what is the point of a contract?
The agent offered a new promotion offering a savings of $ 26/​mo for 3 months but I kept telling her all I wanted was the same contract that we had in place that was supposed to be fixed for 2 years. No way, she said, could she remove the new charges.
I did not accept this new offer because I don’t want them to think they can break our contract, placate me with a new — lesser — offer and wash their hands off it.
I feel totally abused by ATT and am sick to death of their devious practices and deceitful policies.
ANV, Miami

Where do I begin, first off any promotion they use to get custimers to sign are bait and switch tactics. your bill will be absorbent in a 2 short months just you wait and see.
Also expect for your internet n tv to go out atleast 3 times a day. and for prolonged periods of time at around the same times everrrrrrrryday. hopefully your not taking an online class or your screwed. Last but not least prepare for lukewarm bordering rude customer service.
This has been our experience ever since we signed with uverse. so very dissapointing.
Fyi I had better service when I had a paperclip in the back of my flatscreen tv picking up some decent channels atleast it was dependable. (Yes it actually works lol.).
Anyways buyer beware. you have been warned.

The only reason I’m giving them a star is because, I can’t give them a –1000 stars! This actually goes to their marketing practices! They hounded me everyday by phone at least 3 times a day & mail me every week with some short of gift for their U Verse! I actually had to block them from calling by house & have asked many times not to send me mail! I will never get their stupid U Verse! I don’t want it & never have! Now they are losing all my business! Home phone, Internet, & 6 cell phones! Great job AT&T at driving away a customer since 1989!!! My next step will be to get an attorney to sue your company for harassment!!!

AT&T SUCKS!!!
My iphone’s 4g and LTE has better service than AT&T’s internet that is said to be «High-​speed» and that is I have T-​Mobile as my phone carrier, and there is no set price for the internet service monthly, every month we have to pay different prices from $ 29.99-$ 75 which is just stupid! I wish I could go back to xfinity but sadly in my complex we aren’t allowed any other provider but at&t which sucks but oh well what could I do about it. Unlike AT&T, Xfinity has a set price for a bundle which I had before we moved where we are currently living which included, HD, Hbo channels, All kids/​teen channels, ESPN channels, Christian Channels, High-​speed internet which only cost us $ 45 each month! I wish I could go back! And sadly AT&T is denning us cable because we don’t have good credit scores due to our old complex manager because she hated us and that was why we have bad credit score cause we don’t really use credit to buy things

AT&T Uverse is a joke. 24.00 Mbps is between 0.95 and 3.33 Mbps! They are too inept to identify the problem and sent me a replacement Gateway which as expected resulted in the same slow internet speeds. They then wanted to send a tech out but are incapable of keeping an appointment.
The «some time» between 12PM to 4PM appointment was rescheduled to «some time» between 6PM and 8PM. Instead the tech shows up at 3:30PM when nobody was home. When I called them back about this they wanted to schedule for another day — acting like there was no record of my rescheduled appointment, offering dumb excuses and frivolous apologies. Who needs this kind of nonsense!

AT&T Uverse department effectively stole my Christmas Money (I paid the full bill before my payment was due, and they also took the same amount from another linked account on the due date) and now decided that instead of refunding it as promised on 12/​26, they were going to apply it to my bill at the end of JANUARY. I have been paying upwards of $ 220 for over 2 years just to UVERSE ALONE. I think it’s time to go back to DirectTV or to XFINITY.
Also, here are a couple service related issues I experienced throughout the two years and counting:
Internet speed (we pay for the best they offer) is regularly intermittent to none, as in it goes out all the time and we have to reset their equipment daily.
TV Service for random boxes in the house experience interruptions regularly as well.

I know there are some mixed reviews on Uverse (just like with Comcast or DirecTV) — I almost didn’t get it because of some of them but I figured Id try it and I am glad I did.
Wasn’t sure about switching to U-​verse but a few people at work have it and said they were happy with the service. I have had Comcast for years and then I switched to DirecTV for the past 2 years. I was a little hesitant about switching to U-​verse but I couldn’t stand DirecTV’s on demand (or losing signal during storms) and Comcast prices just seemed like it was priced high for what you got in the package by the time you add the HD options. I did like Comcast and I think they have the best on demand features but I think Comcast picture quality isn’t the best. ATT offers a 30 day cancellation on U-​verse so I figured I’d at least give it a try.
I just got U-​verse TV and internet installed the other day and I have to say I am very impressed, more than I expected. After having all three and all things considered, I think U-​verse tops both Comcast and DirecTV in features, price and quality. The picture quality is great, easily better than Comcast and I would say on par or slightly better than DirecTV.
The menu and guide is fast, clean and well thought out. I really like the browse features that lets you surf channels and see a preview and info on-​top of the show our watching without going into the guide. The Guide option also lets you set up favorites or hide channels from showing up on the main guide. You can also set up multiview that shows 4 channels at once.
The U-​verse On Demand is great; it is fast and has a huge library of movies and shows with a good amount of back episodes that play instantly in HD. The on demand menu is set up really well and is very easy to navigate and find what you want fast. While U-​verse On Demand is leaps better than DirecTV it still needs more content before being as good as Comcast On demand — which is why I gave Uverse 4 stars instead of 5. That said I still am able to find all the Prime time shows and premium channels series so it really hasn’t been an issue.
There are also some apps like the Facebook app that pulls up facebook without interrupting the show your watching, you can also comment on the show your watching. I know another reviewer was complaining about how slow Facebook and Unilocal app was on his U verse but I have had no issue at all — it is fast. You can also see the weather, sports scores, and other things all while watching a show.
Installation was great and on time and very professional.
The speed, picture quality, fast guide, real on demand along with the additional features, like the U bar or wireless receiver to move wherever you want, makes U-​verse feel like a step up and forward from both Comcast and DirecTV. If you can get U-​verse in your area I would easily recommend you at least try it for yourself.
Maybe you can contact me and say I referred you and we will both get a visa gift card!

I chose AT&T U-​Verse, like many others I’m guessing, because of the low cost compared to other Internet providers in my area. I was told I would get a deal the speed I wanted for $ 29.99 a month. I was then charged $ 49.99 a month literally every single month for the year I was with them– every month I had to call and they would do an «adjustment» that sometimes went through and sometimes did not. I ended up not getting refunded over $ 100 throughout my time with them, because of months they failed to refund me. During some of my calls, the customer service provider would seem more competent than others yet the outcome was always the same– they would have given an adjusted refund, with no actual change to the monthly price. I ended up disontinuing the auto-​pay, and having to call to pay each month and getting the adjustment made every month, which is simply ridiculous. Talking to a supervisor was just as useless.
Toward the end of my 1-​year contract, I talked to someone who realied I actually should’ve been paying $ 24.99 instead of $ 29.99, because I have a cell phone through them as well. They again seemed competent, but when they put the change in the system, they cancelled my account and my card was billed $ 130 for cancelling my contract early– when I called to get it fixed, I was told that the money would be credited to my account– they said it could take up to a couple of months to get my own money back they’d wrongfully charged me.
At the end of the year, my husband convinced me to get a new plan with them that included cable, and said we could just hope they’d get it right with the new plan and price each month– again, the cost was half that of another company. I caved in and called– we were moving, so I had the service discontinued at our old address and set an appointment to get the cable and internet installed at our new address. The person I was speaking with was very confused, and kept quoting me different prices, and getting confused about which address I was moving to. I called later to confirm with someone who spoke better English, and they confirmed that the installation was at the right address and the price was as I’d wanted.
The day of the installation, a tech calls me from my OLD apartment. I end up spending TWO HOURS on the phone to get the appointment cancelled, and try to get an installation at my new apartment that day but no appointments were available. I then finally find out that no one had bothered to check and it turns out that AT&T U-​verse is not even available at my new apartment building– only AT&T’s dsl, and a different cable that requires a dish, which I cannot have. So, at the end of the 2 hours I’m left with being told they will call the next day to confirm the time with me to install the internet, because it’s too late in the day for them ot tell me.
The next day, no one called, nor the day after. I called them and there was «no record» of my call nor any appointment. I cancelled my service entirely, and was told they’d get the refund check to me within weeks. I’m betting they’re going to add on ridiculous charges or just never get the refund check to me and I’ll be left calling them every single day again.
Take my advice, there is not a single reason to go with AT&T– for the cheap price, you don’t even get cheap-​quality internet or service, you get something you’d wish you’d never signed up for, and isn’t worth a dime. You’ll get slow Internet, bad customer service with long wait times and limited hours to talk to them, you’ll likely get overcharged, no refunds, and have a problem with them the entire time you have them. Don’t sign a contract with them, you’ll regret it.

These guys just don’t get it. I put in an order to use AT&T as my internet provider. They sent me a modem with the self install guide. After trying to install the Modem myself i ran into some issues and decided to call the company. Once on the phone with a technician we came to the realization that a tech. would have to come out to my house to complete the installation. Once they told me the price, $ 120, I decided to use Comcast. I asked them where I could drop off the modem they sent me ant they said they did not have a place and that they had to send me a return label. I NEVER RECEIVED A RETURN LABEL. I kept getting calls from AT&T asking for their modems and I kept telling them I have yet to receive a label… to make a long story short, they sent my account to collections and it has affected my credit score. Don’t do BIZ with AT&T!
By the way, still trying to figure out what to do with this modem… I still have it.

This the most horrible company i have ever dealt with, they are nothing but problems and over charges since month one. No one seems to know what the heck they are doing, they keep transferring you from one department to another… but its all in vain.
I even closed my account with them and went with Comcast, and i still keep getting bills in the mail for service i don’t even have with them. How despicable is that?!!
They will never have my business again, let alone recommend them to someone. I hope ATT goes under soon, so no one else would ever go through the aggravation i am going through with this company; any where from home phone, internet or U verse. I cant wait till my contract with the cell phone is up.

Update:
Note: please see my photos: I am not blowing smoke.
If you don’t have the ability to maintain a sufficient infrastructure, don’t offer internet.
That’s what AT&T is doing even though they have not upgraded their ability to handle cell phone traffic.
After moving to Miami Beach, I was forced with the decision of selecting an internet service provider. This decision was extremely important to me since I work from home full time out of New York City. In essence — having a internet service that works is part of my very livelihood.
I spent almost a month with a connection that failed to load images properly, cut me off from instant message conversations and takes hours to download songs and podcasts. This is unacceptable in 2012. (see images of AT&T).
I called up the AT&T customer service line. When I signed up for this «service» I got right through. When I needed technical help it took me about 40 minutes on hold and being transferred to get to the right person. He told me that there could be a possible issue with my modem and offered to send me a new one.
Shockingly that took a week and a half. When I connected the new (really not so new re-​furbished) modem, I got large red flashing lights indicating to me that there was a problem. It DID NOT WORK. I had to dis-​connect it and re-​connect the other sub-​par modem. I am now back to using the other modem with absolutely no improvement in my internet connection. I am sure that if I called them again, it would take another 2 weeks to get me a new modem. By that time I will be pass my 30 day grace period to cancel service.
I am canceling this service. It is horrible. If you are even thinking about getting AT&T U-​verse — do NOT do it. This experience has taught me how large corporations like AT&T have absolutely no corporate responsibility — and through advertising are able to persuade the public to use them.
Do not do it.

I hate to one star you U-​verse, but your customer service is still fun to talk to, when you not on hold, but it’s your tech support, that has left me exhausted, why can’t we just go back to antenna’s :o (
After accidentally breaking one of there cable boxes, I called U-​verse, and the cat and mouse game began!
December 27^th 1300 HRS. Hello ATT Uverse hold please…1330, may I help you. Yes I broke my cable box. Yes sorry to hear about that, will send you a new one! Huh, just like that, yes, thanks for calling ATT!
I thought life was grand, then the game began.
December 28^th 1500 Hrs. UPS, package… Wow ATT is fast, I thought thank God for Uverse. I quickly installed the moron free cable box, and turned the set on, it powered up and then left me with a Client Unprovisioned Warning, with a please call customer support. I did… ATT please hold…45 min later, oh you want tech support… please hold…30 min later, no problem then ATT gave me a list of dances I needed to do, girl scout songs I needed to sing, and I was placed on hold five more times, while listening to the monotonous recording «ATT just got better»…back on the line my techie stated we’ve solved your problem, turn on your set… NOPE!
It’s now December 31^st the year is ending along with my patents, as it’s the same problem over and over. It’s not the talking to a enept techie that is bothersome, but, being placed on hold for well over three hours in 3 day period, and being told the problem will be fixed by tomorrow morning, FU ATT. But, then again we no longer get good service from Comcast, Dish, or Direct TV!
I write this as I sit on hold, I started the call at 9:00, it’s 9:35, I hope my techie is choking on his egg McMuffin, as I now can repeat the entire ATT adverts on hold.