STS Tire & Auto Centers

Got a quote over the phone and was told if I brought my car in now they would take me right away. I got there and there were three people in front of me. At the counter, I was lucky enough to get the slower person, who took double as much time to process my order then the other counter person, which translated to two people getting in front of me in the work queue. Ended up being there almost 4 hours to get 4 tires changed. The «best» part was that two of the tires were mounted in the wrong rotation direction. I thought all that time to mount the tires would have amounted to a quality job, but when these guys cant even get tire rotation directions correct on 50% of the car, I would watch out, especially with more complex work like brakes or shocks. I would stay away. I wonder what would have happened if I did not notice the rotation was in the wrong direction? Morons, Pure Morons!

Yeah!!! I have to agree with Brain!!! They don’t honor the quote. Online is one price, and at the location is another. I even called the corporate to straight this up, but they are not helpful either. It seems like a scam to get you in. Worse part is that they put in brand new tires in the morning for me. I drove home right after and parked for rest of the day. At night when I come out to whole food, I got flat on the front one, and strand on road with two kids in the car in the 27 °F cold weather. How dependable are you guys!!! No apology after I bring the tire back to the location.. How frustrating is that!!! I would go somewhere else!!!

Don’t believe quote given over phone, the STS call center gives quotes that the garage won’t honor after you get there.
So I call number of west orange site, and get a verbal quote for brake job, $ 60 pads installed per axel (special) and $ 159 per axel installed, If needed. They ask if I’m coming in, and I say tomorrow morning. Get to garage they say they don’t give quotes over phone, the quote must have come from their call center that intercepted the call. And be 2 hrs till they look at it (actually only waited 30 min). I call phone number again and realize u get call center after I hit 1 to receive a quote. I explain to STS call center what is happening and they say pad special is $ 60 – 70 per axel installed
, and rotors run $ 70 – 80 ea installed. So worse case $ 240 pads & rotors installed per axel. Garage gives me estimate of $ 340 pads and rotors installed per axel. Garage states that well they may have given you quote for metal pads, and can’t put metal pads on Subaru, but I state that I gave person on the phone the year and make of car on both calls. I ask them why the difference, they say we don’t give quotes over phone and would state that if he talked to him, but if you call their garage you get routed to call center, which you don’t know it happened. Garage states they can not not do it for the price their call center gave. Got bad taste in my mouth about all miss statements and left.

I had to give them a star to comment but I wouldn’t have I bought and $ 600-​$ 800 alternator I don’t remember and I just called them and told them that stop working and you know what the told me that can’t do anything about it was a 90 days warrant that is some bull shit and that always ripping people off charging people high prices for shitty parts and they have lost a customer but that doesn’t matter because there will always have dumbass going to them and give them all there money and for shit to go wrong smh

I’ve been here twice — once to get my oil change done and another time to replace a tire. The guys who work there are really friendly and very helpful plus the service is pretty fast.

I love these guys! They have been taking care of us for almost 18 years. They are straight forward about what needs to be done, but they will tell you what’s needs doing ‘now’ and what can wait.

Finding an auto repair shop you can actually trust is a rare and wonderful thing. Both Toms are courteous and knowledgable. My husband and I won’t bring our cars anywhere else as long as they are there.

Try ‘em out! I discovered a nail in my tire and tried this place out because I was nearby. They were polite and straightforward with me, told me what they’d do (see if they could repair it and let me know if they couldn’t before doing anything else), and then did it pretty quickly, considering how busy they were. Very reasonable bill. The cost was exactly what they said it would be. Didn’t try to add stuff or sell me anything I didn’t need. I’ll be back.

Great working staff. Had my oil changed in less than 30 min at 5pm on a summer Friday. Two friendly gents run the spot and are very knowledgeable on many topics.
Highly recommended for speed and quality of service!