Pediatric Group of West Orange

Dr. Saperstein only wants your copay. When faced with a child with a limp, a back rash, bloodshot eyes for four days, two nose bleeds in as many days, and a family history of leukemia, he spent 6 minutes describing nonsense symptom relief that could have been found on webmd or wikihow before an abrupt dismissal. But hey, he gave the kid a cool sticker. Don’t bother with this doctor if you want someone to actually care about your child.

I have been taking my children here since birth 13 years ago and have seen each doctor in the practice numerous times over the years. The kids love the doctors. The doctors are all wonderful with the children and very thorough. They are also wonderful at following up after a sick visit which is unusual for a busy doctor to do. The office staff is very friendly and accommodating and has never told me the doctors were too booked for an immediate sick visit. The only issue I ever had was having to wait for a call back during off hours. I do agree with the other poster that it is annoying to have to pay for a form to be filled out or for a copy of records, but I am finding most doctors do that now.

Great doctors (we particularly liked Dr. Saperstein), but the office is aggressively run like a physicians conference on maximizing practice profitability. A few examples:
–Medical records cost 50 cents a page to copy (happy to pay for healthcare, but we were uncomfortable with our pediatrician profiting so much on making copies). Our new doctor charges a flat $ 20 for all records and includes a pdf.
–Every single topic you discuss, every single procedure your child receives seems to be coded and billed at the highest possible rate. We once noticed an additional charge for an «ear wax removal» procedure when we brought a child in for an ear infection and the doctor cleared the ear with a Q-​tip before looking inside.
-$ 50 credit card minimum: saving a few credit card processing fees at the expense of patient convenience.
Again, we love the doctors and understand how tough the business is, but still ended the relationship feeling nickeled and dimed. If you have % coinsurance or are the type of person that looks carefully at bills, this might not be the best place for your family.

We have recently moved from California where our medical care was top notch. I was very nervous that we wouldn’t be able to find the warm, personal care we had in LA. After our first appointment with Dr. Rabinowitz who took both our 2 ½ year old and 1 year old for the new patient visit, we breathed a sigh of relief. He is wonderful, patient, and knowledgeable. The office staff is great and the other doctors are wonderful too.

The so-​called competent nurse practitioner made my son’s ear bleed when she removed some ear wax. After a long and drawn out examination of my son by her, she then called one of the doctors from the practice to do the WHOLE ENTIRE EXAM ALL OVER AGAIN! Why is she even there then? Why didn’t the doctor examine my child and spare him the bloody ear and examination process TWICE?!

This practice features 4 friendly and competent pediatricians and a nurse practitioner. Each doctor is patient, knowledgeable, and approachable, though my wife and I do have our favorites.
The support staff is a group of friendly, excellent communicators who my two young children seem to like very much.
They do a good job of scheduling, always leaving slots available for emergencies and sick visits.
They are very good about answering all of our questions and addressing all of our concerns.
I feel lucky for having chosen this group to take care of my children.

This is a great pediatric group including 4 doctors and a nurse — all are excellent.
Our toddler daughter loves Dr. Saperstein who is especially patient and calming. Dr. S never makes you feel rushed and is totally understanding of the new parent whoas and concerns.
The staff at Pediatric Group of WO is also excellent. They keep the office running smoothly and generally on time. The staff does a great job accommodating same day appointments for sick patients.
One of the doctors monitors the after-​hours answering machine each night until 10pm. After 10pm, a service handles any calls from patients.
The waiting room is large — though there is no separate «sick patient» area.