Emeritus at West Orange

Frightening care. I feel sad for the residents. For the over $ 6,000 most people pay, call bells are often ignored, patients on the floor are ignored and basic human dignity is often ignored. The rooms are dirty. Depending on the caregiver assigned, the patient may be dirty. Pills are often shovelled in the mouth of the patients or dropped on the floor. That is the least of the medical and medication mismanagement that has been observed. The directors put on a good show for tours, but the bottom line is Emeritus paying off it’s debts at the expense of it’s elderly residents. The people who work there that care are so overwhelmed by the intentional understaffing that they cannot function at their potential. The code to the front door is kept secret from family members and no one lets you in before 9 a.m. or after 7 p.m. Residents are forced to come inside after 7p.m. even on warm summer nights or they are threatened to be locked out. The food is the lowest possible quality. they run out of items like ketchup by the end of the month and it is difficult to get a refill on the 4 ounce cup they provide. Residents are often afraid to say anything because they have no family nearby and are afraid that they will be punished. I could go on to write a novel, so I will stop here. I just wish someone warned me before I subjected my beloved parents of blessed memory to the care at Emeritus.