Brian West – State Farm Insurance Agent

Overall great experience with this agency. They are knowledgeable and helpful and I appreciate them taking the time to explain my coverage.

Everyone I know that has ever gone here (West agency) has had nothing but trouble from the beginning to the end. They can’t get paperwork done on time or correctly.

The only reason the office received 1 star is because there is no option for 0. When shopping for homeowners insurance I talk to an agent and he quoted a fair price on homeowners. I went to the office to discuss more, when getting there I was told, oh that price is only if you have your cars with us also. Ok lets look at that, price was fair so we went with them. Asked about flood insurance and he says «you don’t need it, and I don’t know how to do it.» Shortly after we talk to neighbors and they say you need to have flood insurance. We call the office, talk to someone else and they get us flood insurance, a few weeks later I get letters from FEMA saying I owe more money, and they need more informations. That same week I get a letter saying I need ANOTHER home inspection done for my homeowners insurance, he tells me just pay for it and I will pay you back for it, this was my mistake. I don’t hear from him again, but I do from State Farm, «Since you have not done a home inspection we will be terminating you.» So when I changed my homeowners I also moved my auto. When calling the office I am told «we are very sorry to have you leave, is there anything we can do to get you to stay» are you crazy? They also tell me that Brian will call me to discuss the issues, ah no call from him either. If there is no other place to go to get insurance, just go with out. I would NEVER recommend this office to anyone.

Agent Sarah Palko is amazing — went above and beyond our expectations! She was so incredibly helpful and kind — and state farm’s prices were very reasonable. Thank you, Sarah!