Subzero Ice Cream & Yogurt

This place is excellent! The service we received was amazing. The people were so nice. They came out and gave our son extra m&ms because he said he liked them and they heard him. They were polite and friendly. Great place to bring your family. My son and I can’t have lactose and they have a lactose and dairy free option. We enjoy the birthday cake.

This ice cream is bad. You watch the staff add artificial flavoring to your cream base– and it tastes like it. The consistency is sub par and dense and the flavor is artificial and overly-​sweet.
The staff were young and excited to be working there, but very awkward and when we asked about the process of picking our flavors, they launched into a 5 minute discussion about the ins and outs of the process as well as the number of combinations and top sellers. We were expecting a 30 second run down.
For the cost, this ice cream is not worth it… even for a significantly lower cost, I would still not go back to Sub Zero. The customer service was awkward and the product was worse than mediocre.

So fun to watch your ice cream be made! Great customer service and quality. We will definately be back!

Exceptionally great ice cream. Really great there for sure. The wait can be very long though when it is crowded. If you don’t mind standing in line for 30 – 40 minutes, often with some people who are in decision paralysis, it’s fine. The owners and staff are very friendly, and it’s fun to watch liquid nitrogen do its thing. The prices are no more than 31 flavors or Ben and Jerrys. Gave one less star because they aren’t really setup to handle crowds well.

Loved it. Super cold, extra creamy, delicious. I had coffee chocolate and my wife had pistachio and chocolate with cherries and pecans. The owner was like a mad scientist. Very cool experience. I would recommend. We’ll be back.

Who needs Salt and Straw when you can enjoy a true high quality, custom created ice cream. I tried Salt and Straw earlier this week and if you want to be seen and see all the Portland hipsters then that’s the place to go. However, if you want a true creamy ice cream that it is built to your taste and imagination then Subzero is the place to go. Very creamy and strong desire to satisfy. Can’t recommend them enough. Just to bad that they’re not located in hipsterville.

Went in June or July this summer and the service was great the two ladies were sweet, but clearly didn’t know what they were doing. Both of our orders tasted off and mine was super small making the ratios way off and the taste SO sweet. My daughters was OK, we wanted to like it, but will not be going back. Too pricey for the sub par product.

I really enjoyed trying Subzero. We popped down late on a Saturday night. The staff and the owner were very friendly. We did not feel rushed. The ice cream was pretty darn good. It is such a treat to see the staff work with the dry ice, and the owner came over to show the kids some of it. This place is a kiddos dream for sure.
We tried the special of the day which was Cinnamon Toast Crunch. It was pretty good, quite on the sweet side. The two Chocolate ice creams we sampled were nice and creamy. We ordered the custard base for all of our ice creams, and I recommend it.
Now, the Mint Chocolate ice cream had me at hello. It was so minty! I love how incorporated the mint and chocolate were. You can see the wonderful color (pictured below). I am a ice cream snob and I found it delightful. If you are a chocolate mint type of person, order it and enjoy!
I recommend that you skip out on the Yogurt Shack up at Oregon City Point and drive the extra mile to West Linn to experience Subzero which has a far superior product and much better customer service.

They had made a mistake in my order. Told them what happened and they told me I was wrong and they didn’t mess up and didn’t offer to remake. Employees made me very uncomfortable. Also not very good ice cream. Beware cake batter ice cream tastes like butterscotch. Not very likely I will be coming back

Wanted to try since it was new. Went and had a low-​fat mixed with coffee flavoring with Heath bar and almonds mixed in and caramel on top. It was okayyyy. It took forever to make since each ice cream is made individually. And also my friend had a not so good experience. Would rather pay $ 5+ at Coldstone!

Our family arrived at 8:05 pm on Sun, along with several other folks. They were still serving people inside, but had locked the doors at 8 and refused to let any more customers in. There were 6 – 8 people outside the store hoping to be served. No such luck.
Not exactly the type of customer service that will win folks over to a new business in town. We went to Baskin Robbins (which is open until 11 pm) and thoroughly enjoyed our ice cream.
We won’t be going back to Subzero due to its sub-​par customer service — which gets a big fat zero!

We really enjoyed the ice cream. As previous post, pick your base; cream, soy, coconut etc, then add what youd like as far as fruits etc. Then they super cool with nitrogen! Believe it or not, super creamy. Even have lactose free. Gimmicky? Perhaps, but still cant beat it. Dont have kids but think theyd love it when the nitrogen is used… Come to think of it i liked it too! Definitely going back!

Now this is yummy ice cream! Totally customizable, incredibly fresh (it’s made right in front of you), and super delicious flavors. Nice and bright new shoppe with plenty of comfy, cushioned seats. Staff is very friendly and helpful.
First you pick your type of cream (they have seven choices), then your flavors, and then your mix ins. I got the fruity fusion which has raspberry flavor and marshmallow crème and mixed berries. They mix it all together and blast it with nitrogen to freeze it instantly. Served in a waffle bowl.
It has a delightful, creamy texture. The berries are full of flavor. Even the waffle bowl is fresh and crispy.
I will definitely be back, hopefully soon :-)

Really cool idea, but definitely gimmicky. You pick your kind of milk and ingredients and they freeze your ice cream on the spot while you watch using liquid nitrogen. The science experiment angle is fun for kids, and the custom concept is nice for people like me who have allergies/​intolerance/​restrictions.
My husband loves ice cream but wasn’t wild about the consistency. However, if you have dietary issues and/​or want to have the fun experience, I think it is definitely worth checking out at least once.
One word of warning: it’s a good idea to stand back (especially little ones). There was a liquid nitrogen overflow that led to my husband getting some on his foot (nothing dramatic). It was probably an opening day learning curve thing, but I guess you never know when it might be a person’s first day on the job. It wasn’t that big of a deal since it happened to my husband, but if it had been a little one’s delicate skin I might feel differently.