Sleep Disorders Center Of Central Texas

Worst doctor and staff are unprofessional. Vanessa is so unprofessional she accused me of not going to the lab when she received results. Dr. Daas does not return phone calls. I would go to a better office with professional staff.

I have the exact same feedback as many others here; it’s all but impossible to get past a voicemail to a human being, to get a call back, and the office is So disorganized that I struggle for words for the frustration I feel.
I always get voicemail and my experience has been having to call/​leave vm for several days before receiving a response. Then, the email address I was given on a printed instruction sheet on how/​when to email for a refill, was shut off — but no clients were called or emailed to inform of new email to use!
I call, get informed of this, and tell them I will drive out there on my lunch to pick up the prescription paperwork. I am told that another doctor in the practice, as a «courtesy», will sign off on it for it this one time for me. I should HOPE this doesn’t happen again. And the attitude was as if the inconvenience and mismanagement of the situation was done by me. Thanks for the favor, folks. No… the experience with a medical office is too important for this kind of circus act. Moving on.

I have been here for both Neurological issues (Dr. Das) and sleep problems & cpap supplies (Dr. Duhon). The sleep equipment tech named Danny is amazing and he pinpointed my problem right away. He set me up with a better fitting mask and adjusted my cpap settings. Love him! Dr. Duhon was very informative and attentive to my concerns.
Dr. Das — I saw after a stroke and negative stars aren’t available so we will go with none for her. I thought she was somewhat attentive and helpful at first, but then she dIdn’t acknowledge problems I was having, said I was fine. She’s inexperienced and/​or incompetent too from what I can tell from my new treatment team. I moved on to a residential treatment facility where each day we find new (big) issues that weren’t addressed before. I am not OK.

I consulted with Dr. Duhon after having issues sleeping and waking up with headaches. In our consultation, he suggested it might be sleep apnea. I scheduled a sleep study and everything went smoothly. They called to say that I did have sleep apnea and I would need a second sleep study with a CPAP to determine if that would help my symptoms. I came in and again everything went smoothly.
But then communication stopped entirely. No one called about the results of the second sleep study. There was no prescription ever written for the CPAP or any other device. I tried calling but no one ever returned my calls. It’s been almost a year since my sleep study and I still don’t have answers.

Everyone who works here is amazing. The narcolepsy, sleep apnea, insomnia treatment is top of line. All of the supporting staff is amazing. Sleep disorders are complicated and can require multiple visits and update. The office is busy because the care is fantastic. This doctor is a specialist and not a general practice doctor so that is why I think people are being harsh in the reviews. I have been incredibly grateful for all of the help from the doctor to people who answer the phone. Thank you!

I have recently been diagnosed and treated by Dr. Duhon for sleep apnea. My initial consultation was helpful, and he suggested a sleep study. Others here have found him brusque, but I thought he was professional and friendly. The study was performed professionally, and I was very happy with the technician. Here’s where the difficulties start.
It took over a month to get the results back for the study. I called several times to check and rarely got calls back from the office. Finally, the results came back and I was able to schedule a second study to test a CPAP’s effect on my sleep.
After the study, I had another appointment to discuss options. I opted to try Provent (a new therapy) before a CPAP. Dr. Duhon wrote the prescription, I paid the fee for the prescription (they charge for new prescriptions and refills), and my Provent was sent via mail. My insurance rejected the claim and so I set about trying to get supporting documents to demonstrate medical need. This process took much longer than necessary because the office would not respond to my calls or the faxes/​calls from my insurance company. Ultimately, the denial was upheld, so I decided to get a CPAP, which is covered.
I now have a CPAP, and the technician at the office who helped me fit it and explained the machine to me was excellent and professional. I was told they needed the SIM card at my follow-​up to see how I was doing and to get data from it which would be sent to my insurance to demonstrate compliance.
I brought back just the card, not the machine which they said I should have brought as well (it is quite possible I misunderstood here) but they got the data and generated a report which Dr. Duhon looked at with me (I was at 96% compliance). However, they did not send this to the CPAP company to transmit to my insurance! Now I’m trying to schedule a time to get the CPAP company to pick up the memory card, since I am not going to rent a car2go to drive all the way to West Lake to give them the information they already had and failed to send! (I don’t have a car, so getting to the office is a tremendous hassle from East Austin.)
In summary: when you can talk to someone there in person, they’re great, but they are very poor at returning phone calls as well as answering the phone (I frequently get a machine, even for the receptionist). They charge for prescription services which, while I understand the motivation, is financially draining.
At this point, I am glad to have my follow-​up scheduled for a year’s time so I hopefully won’t need to deal with the office again.

I am a long time patient of the Sleep Disorders Center, but they will not return my calls. THEY HAVE LOST MY SLEEP STUDY and I cannot get replacement CPAP supplies without it. I am using old and broken headgear held together by tape and am furious that these people will not return my calls. Without a prescription from this doctor I cannot get the equipment I need to treat my sleep apnea. AVOID THIS PLACE as they appear not to care about the well-​being of their patients.

My experience at the Sleep Disorder Center is similar to many others here. The staff during the sleep testing was outstanding. The doctor on my follow up did not seem to listen to anything I had to say. The staff is impossible to reach via phone and will only respond to emails weeks after you send them. The SOLE thing they seem to have going for them (other that the wonderful sleep study overnight staff) is that their CPAP consumable supplies appear to be very aggressively priced. But is it worth the hassle? I’ve decided that my answer is no.

CPAP is a lifesaver, literally. However, as other writeups are indicating, follow-​up on replacemant parts is ridiculously poor and frustrating as they have yet to respond to an e-​mail or phone call from me. Oh well, I’ll just get the stuff from someone else. But if I needed to see a sleep specialist again, I’ll just find someone else in the area.

I received competent treatment for sleep apnea. However, the Sleep Disorders Center has more patients than it can handle. ¾ of the time, the front desk simply doesn’t answer the phone, and in most cases voicemails are never returned. In my most recent encounter, I needed help with a piece of equipment (a CPAP, which I use while asleep), and never could reach someone who could even answer a question, let alone do something about fixing it. On the third day of trying to reach someone, I told the receptionist (I had to place the call five times to talk to her rather than her voicemail) I’d help the Center solve its problem of too many patients by finding another doctor.

I have been an established patient with Dr. Duhan for several years. I am having problems with my CPAP machine so I made an appointment. I live over an hour away. I was 8 mintues late to the appointment because there were 2 wrecks on the way and they refused to see me. Thanks for your concern about my health and gettting my machine going. I won’t ever be back!

These people will not answer the phone nor return phone calls.

I have been extremely pleased with Dr Duhon and his very knowledgable PA Lee Myers. I have been followed by them for over 2 years.
I have quite a bit of personal experience with both RLS and Sleep Apnea. I am a Healthcare Professional with 31 years in the Medical field.
Both Dr D and Lee Specialize in this complex field. I appreciate their extensive and up to date knowledge.
They do not discount my personal experiences and previous failed treatments. I find my appointments very interactive and helpful. They have helped me to regain a good measure of improvement with both conditions. Without there accommodating expertise I would not be able to function in life and work.
Sleep disorders have a huge impact on your physical and mental health. Apnea, which leads to anoxia (decreased oxygen in your blood) is deadly. It led to a sudden increase in my Blood Pressure and sudden onset blood sugar problems.
Both of which have resolved with use of the CPAP, EVERY night.
If you suspect you may have Sleep Apnea, I encourage you to read the book: Deadly Sleep, Is your sleep killing you? By Mack D Jones MD.
The brain insults caused by Sleep Apnea are deadly.
Many Physicians discount a patients personal experience, symptoms and knowledge. Especially when you are a medical professional yourself.
Dr Duhon is an excellent Doctor, he listens to me and is an innovative thinker and both he and Lee are up tp date with the most up to the moment treatments.
With Severe Restless Leg syndrome since childhood I have exhausted most conventional treatments. And unconventional ones. TENS units, vibrating pillows, mattresses, hot baths, exercise and a multitude of medications. Yet they have worked with me to find alternative solutions.
Sure, Dr Duhon may not come across as bubbly, and animated. But his calm caring and knowledgable manner is more important. Lee Myers is friendly and caring and an expert in his field Together they make a great team.
The facilities are comfortable, clean and quiet. The staff friendly and experienced. The sleep study technician told me that as part of his orientation he had to spend a night as a patient wired up and monitored. This gives them empathy and prepares them to help talk you through any worries or questions you may have.
Walking a mile in your patients shoes!
I highly recommend this Practice.
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I have worked with several sleep doctors, and done overnight studies more than once.
I went to Dr. Duhon based on a recommendation from a colleague, because I was unhappy with the competence of the other sleep doctors/​facilities I have worked with.
Over the past month I have had several appointments with DD, and both an overnight and a full day sleep study. DD was much more receptive to my issues than other doctors have been. He has a great deal of experience. He immediately knew the issues that were both pertinent and also important to me. He was matter of fact, to the point, but very supportive and frankly a relief to have consulted with. Is he a hand holder, as several other reviewers on Unilocal seemed to be looking for? No. He’s not going to waste his time or yours.
He had me do an overnight sleep study, and then a full day sleep study. The sleep study facilities are at his office, and they are very complete. This is rare. In the past I’ve had to go to independent sleep labs that had no idea what my issues were or who I was.
DD faculties were excellent. I felt very comfortable. The sleep study technicians were exceptionally helpful, professional, upbeat, clean cut, and competent. During my day study I was the only patient there for 8 hours or so, and my technician stayed with me and talked with me, took me outside, and generally made the experience (an inherently difficult one) very positive.
I went back for the results and spoke with a nurse/​practitioner. I was hesitant at first and wanted do see DD, thinking I might not be able to discuss certain things I want to touch upon. I was wrong. The NP was excellent, experienced, sympathetic, answered all my questions, and pretty much already knew what would be important to me before I even asked.
After, filling a prescription at Wallgreens, my insurance company denied me. I called DDs office. That very day they had initiated an override/​preauthorize with the insurance company, and got my prescription authorized. I got my medication that same day. How often does that happen?

Based on first impressions, I wanted to turn around and find another doctor. With the hassle of time off work and co-​pays, I am debating sticking it out here and keeping my fingers crossed I just got a bad first impression.
I have struggled with not getting restful sleep as long as I can remember. After scheduling with the Sleep Disorders Clinic, I felt a twinge of hope that maybe one day I will get a good night’s sleep. However, upon meeting Dr. Duhon, it became obvious his bedside manner is a little harsh and brisk. As I was trying to tell him about a fairly serious car wreck I was in a few months ago and how it was affecting my already poor sleep, he interjected and discounted my injuries. I felt his inability to listen, belittling my injuries, and scoffing at mentions of alternative medicine were very off-​putting. I felt on edge the rest of the visit, which it seems he picked up on, though the abrasiveness continued.
The only saving grace would be that follow up visits will be with his assistant, who hopefully has a better bedside manner. The rest of the staff was very nice and helpful, and the facilities looked nice. However, I got the impression that the center’s main business is in doing a lot of sleep studies and fitting the majority of its patients with CPAP devices, by the 16,000−18,000 the doctor said he’d prescribed, and not in the other nuances of sleep disorders.
I’ll come back and update if I do the overnight sleep lab and see if I get any help from the center. I hope a good night’s sleep lay ahead, whether I find help here or elsewhere!