Enterprise Rent-A-Car

My personal vehicle broke down and I needed a rental asap, I dealt with Nicole she was the sweetest girl very friendly. She told me she was new there fresh out of college, but it seemed like she worked there for years she knew exactly what she was doing. When I returned the car I rented I dealt with the manager Amanda and she was also very friendly. I don’t normally deal with enterprise but my company offers a discount program through them and national car rental so I took them up on a good day rental offer. I highly recommend dealing with either one of these ladies they were great. Keep up the great work girls

One year later and a NEW manager by the name of Alex, this place is back on my Top 10 list of car rental offices. Best customer service, professional, and friendly. We recommend the West Islip office highly!

I just went in there and they didn’t have a car available for me even after though I already had a reservation. Now I’m here without a ride until tomorrow. Not happy

I rented here a few years ago and was not impressed, but they have a new manager and a terrific staff with great attitudes. In a couple of private conversations they sincerely enjoyed their jobs and helping people. The car was really nice, but the service level and great attitudes made it a GREAT experience.

My car was laid up at the body shop, insurance company covers $ 30 a day rental, the only vehicles they have are $ 60 a day and up 2 days later I get a $ 31 a day car, car is filthy inside can barely see out the windows, but they have no other cars, I am busy and got to go so I take it and hit the car wash
when temperature drops windshield washer fluid freezes and stops working, front end rattles,
Then I get pulled over twice by highway patrol because they say plate came up as expired registration, fortunately both officers let me go when I showed them it was a rental, the people where nice and apologetic and saved me a token few dollars, but was very happy,

I rented from the West Islip location. I was helped by Ken Gentile. After a miserable experience the week before with Hertz, and my flight getting canceled, I need a last minute car rental. Ken was absolutely phenomenal! Professional, organized, polite, and extremely helpful with my pickup and my dropoff. Ken was great! Thank you!

The staff was friendly and courteous. I had a lot of questions and they were understanding and helpful!

Enterprise is the Starship of Car Rental Companies!
Our experience with Enterprise at both the pick up site in West Islip in NY and drop off at Bradley International Airport in CT was stellar from the moment Dean Morelli picked us up untill we dropped off in CT. The car, the service, the speed, and the professionalism of all their employees was remarkable. We rented from them once before a few years ago when we visited Long Island and were pleasantly surprised so we rented a car from them again on this trip. All their employees were so nice and quick to please. I cannot say enough about this experience and suggest you think Enterprise the next time you need a rental car!

Renting from Enterprise in West Islip was a breath of fresh air. The staff was most accommodating. Friendly, polite and very helpful. The prices were reasonable and the cars were clean. A big change from Budget on rte 109. I had a wonderful experience and will be renting from Enterprise from now on.

Terrible!!! Absolutely terrible! It doesn’t even deserve a star !!
The customer service here was completely the worst I have ever received!
I will NEVER rent a car from enterprise again after this,
The agent (or whoever she was)
We will call her BETSY was nothing but RUDE. Very nasty. First she did the math wrong on the car. I told her I only wanted car for 5 days and she proceeded to give me 7 days with the same rate as 5! She told me she didn’t care if I went to hertz and only cared about my business not me! Then she «rounded» the price to $ 600! She didn’t do a complete walk around the car and there was a scratch on the car. She didn’t explain ANYTHING to me. She also Made me wait very long She was completely unprofessional! Also they made us move our other car ! When I called to tell enterprise explain what had taken place, they told me I would receive a call from someone who can help me. Little did I know,
I received a call back from BETSY Amanda ! The same rude agent ! yelling about how her customer service was bad and didn’t even try to help or apologize. Extremely aggressive and confrontational Interrupted me, treated me horrible !! Just completely rude and disrespectful. Yelling «what was wrong with my service !!!» At the top of her lungs so rude! It was like she was screaming that I had «told on her» I felt like I was trying to discipline my 3 year old daughter on manners. She explained she would come pick the car up and was so nasty about it. Just down right rude ! After I paid all this money and my card was already ran! I couldn’t believe it! she told me she would have the area manager call and hung up on me! She was so disrespectful. I NEVER received a call from the area manager. When I called back enterprise to ask where my phone call was, I was hung up on AGAIN. When I called back i got the same agent on the phone and he lied and said his connection went down and he works from home? I thought this was a professional company! Why do I keep getting treated so badly !!!
This is a terrible company! And a terrible location !!
I DO NOT recommend it to anyone! Amanda should be fired !!! I am completely at a loss for words of how I was treated !! Im disgusted. This woman is extremely disrespectful and will bring down the company single handedly.
I will NOT be returning to enterprise. EVER. Worst experience of my life. Terrible.

Horrible experience! I was up sold on rental (your insurance will cover more if you ask), they did not bill the correct insurance company and then placed a very large bill on my credit card without contacting me. The manager did not return my call and the employee could not explain the charges over the phone.

Rent from another office. Horrible Customer service. After being lied to for over a month about a refund of a overcharge on my card they have come up with an excuse to not refund me

I’ve rented from this place several times when my car needed servicing.
This time I blew out both my driver side tires while driving on the parkway. My car was towed to a nearby service center but I need a rental car fast. Alex and Ryan hooked me up with a car for the day on very short notice.

It’s okay if you want to TLDR this but:
Dear Reviewer Robert. I beg to differ.
I got in a little fender bender myself, the garage was backed up so I was stuck renting a car for a couple days. Granted I already wasn’t happy about having to rent, I was relieved when the garage set up my Enterprise rental for me last-​minute, I went over just before closing, and the representative says cheerfully: «Congratulations! Looks like you’ll be rolling out of here in our brand-​new Hyundai Elantra!» I thought: I am on a game show. And I think I just won. That is what’s happening. A game show of life.
The rep was nice. A little too nice, I thought. And talking a little too fast through the details of the rental agreement. Sho nuff, I have been signed up for every single extra insurance option on God’s green earth, EVEN THOUGH I have Geico and my coverage crosses over. I decline some of the optional coverages. She’s eager for me to just sign. Wait though, why is this calendar billing? I’D ACTUALLY LIKE 24H BILLING. (This comes into play later.) She acquiesces to change it, and then I sign.
I get into the car, and It smells like McDonald’s in there. (NOT in the good way.)
I keep the car less than 48h. According to my calculations by ballet fingahz, this equates to 2 days. I get charged for 3 days. Hm. The charge creeps onto my credit card transaction record exactly 53 days after end of rental period. Hm. It’s significantly higher than what my simple mental math would have guessed. HMM NOT OKAY.
I try to settle it directly with them. It’s charged to Amex, so I easily could have disputed the charge and probably end up getting the whole amount refunded to me. I call and request a breakdown of charges. It’s actually wrong, as I suspected. I’ve been charged for one of the optional coverages I’d declined. Sloppy… I ask for an actual copy of charges, which I haven’t been provided with prior to the close of transaction. It will take 7 – 10 business days, I am told.
But ain’t nobody got time for that so I actually go there, rental agreement in hand. They refund me the incorrect optional coverage charge. I get the breakdown printed for me right away. THERE ON THE BREAKDOWN I HAD TO ASK FOR TO GET DO I SEE THAT I WAS CHARGED FOR AN EXTRA DAY. Enterprise peeps tells me to clear it up with the garage that accepted the rental return. I get them on the phone and they read off the date and time on the receipt in their records. They sound as annoyed as I feel at this point.
Problem is, Enterprise dude won’t change it in the system to reflect the correct drop-​off time. Can’t, he says. Hm. He is okay with handwriting it onto my printed copy however. A lot of good this does towards getting me my refund oh wait it doesn’t… He insists he is right. Some noise about calendar billing, for every calendar day the rental period touches instead of 24h billing. Uh. False. I would have pointed to the rental agreement where it clearly said «24h billing» then I realize he has slipped my copy of the rental agreement under a pile of papers on his side of the counter. Hm. That’s mine I say. Okay, he says. Can I have it back then? (Duh.) Cuz listen I know I may look stupid on Mondays, Wednesdays, and sometimes Thursdays, but… Oh btw, this was the branch manager.
So, can’t change, or won’t change? Fine. I leave. And I call corporate. AND IT GETS TAKEN CARE OF IN MY FAVOR. Mind you, the total refund represents 35% OF THE ORIGINAL ERRONEOUS CHARGE THAT IS A LOT.
So not to discourage you from renting here, just make sure you understand the rental agreement and your charges.
P. S. additional nearby branches in Lindenhurst, Central Islip, Deer Park just sayin’
P. P. S. If you are the Enterprise branch in question WHY DID YOU NOT THINK I WAS GOING TO Unilocal THIS HAVE A NICE DAY

When you have a wife who always gets in accidents but it’s never, ever, her fault its good to have a car rental company that you can go to and 20 minutes later your on your way.
We were lucky enough to get a 2012 Mitsubishi Eclipse. Now the RENTERS BEWARE review from Dotti is true of any car rental company, that why I always walk the car with the associate noting every scratch and dent even rust, they will usually say if it isn’t 3 inches don’t worry, I still say «please circle it». If the guy pauses near a certain area of the car wait till he moves and check that area. The car wasn’t cleaned inside or out and there was barely enough gas to go up the block but that was because it was just returned. The gentleman offered to clean it but my wife was in a rush and we just wanted to open that bad-​boy up on Sunrise Hwy.
What makes it even greater is our insurance company Geico informed Enterprise we were on our way, so they were expecting us. And when we picked our car up at the body shop 2 weeks later a Enterprise Associate checked our rental out and returned it to the rental location… Great convenient time saving benefit they offer. I will definitely rent from them again.

Enterprise in West Islip are a bunch of thieves. I rented a 2013 Ford that one of the employees named Mike, said I should use Flex Fuel to save money. Flex Fuel is not readily available so he had to direct me to a station to fill up the Ford Edge. Turns out the employee of Enterprise was wrong, and he apologized profusely. Even when the car was returned after 12 hours because of loss of pickup, he kept apologizing. We took a replacement car at that time. Now I just received a letter in the mail that I damaged their car. WHAT??? I called the Claims Recovery Unit and they said they would do an investigation. They called me back after speaking to the office, and told me they denied ever telling me to use that fuel. Well there you go, Enterprise are liars, and are thieves as they try to harass me and collect from me and my insurance company and create a claim. I won’t pay for the mistake of this character, Mike at Enterprise. Beware, as others have warned. Enterprise is NOT consumer friendly and lie, cheat, and overcharge the customer for the reason to cover their profits, even when they know that they are in the wrong. BEWARE OF ENTERPRISE!!!
This employee, Mike should rot in a hot place down under, because he lied instead of taking the consequences for his mistake. Shame on you Mike at Enterprise.
From now on, I will use Hertz.
This review was updated, after receiving a call from the manager, Chris, who informed me that the employee that actually told me to use Flex fuel was named Mike. To his credit, Chris did attempt to rectify the problem, although to no avail. However, the fact remains that Enterprise continued to attempt to collect damages from me and my insurance company for the claim, until I wrote a number of reviews, contacted the Better Business Bureau, and spoke to the managers at my insurance company about Enterprise’s tactics. Enterprise did back down and finally admit to their error, only after causing undue grief and worry for my wife and myself, and cause multiple people to get involved at Liberty Mutual. One fact remains, I won’t use Enterprise, and hopefully this employee owned company will realize that it is much more profitable, to devote their resources to providing additional training to their staff, which Mike needs, and listening to their existing customers rather than spending money on advertising trying to develop new customers. Getting a new customer is easy, but keeping a customer satisfied for repeat business is key.

RENTER BEWARE… There business practices are suspect at the very least. Upon recently renting a car, they issued the car to my husband soaking wet… thus damage to the vehicle is not apparent. When you rent from them you must insist the car be dry so you can crawl on the ground all around the car. When you bring it back they crawl on the ground and if there is so much as a scratch… your insurance will be given a claim. No one from enterprise looked under the bumpers at the time of the rental, which leads one to think they knew about the damage prior to the rental. My husband was just the unlucky person to rent the car. The female supervisor is unwilling to assist at all… I WOULD STRONGLY RECOMMEND NOT UTILIZING THAT ENTERPRISE RENT A CAR… AVOID AT ALL COST!!!
THEY WILL ALSO HOUND YOU BY CALLING AND HARASSING YOU EVERY OTHER DAY… DO YOURSELF A FAVOR AND RENT FROM AVIS OR HERTZ THEY HAVE MUCH BETTER BUSINESS PRACTICES…