Sunset Tower Hotel

Excellent stay at this nostalgic hotel. Professional, courteous and attentive staff. Lovely junior suite! I will stay at this hotel again.

Wonderful stay at this charming hotel. Great staff, very helpful and accommodating. Made our family feel as special as this lovely West Hollywood landmark. With its popular dining room, intimate terrace and delicious food, this is Definitely a «go to» spot in Hollywood.

One of the most unique hotels I’ve ever been to: classy, heritage, famous yet a touch of newness too. Loved the valet service as long as you dont mind the $ 2 tip per trip lol, much nicer than going thru the parkade at other hotels.
The bedroom may have been a tad tight but the bathroom totally luxury: soaker tub & shower stall, lots of space. A bit too much of brass lol. With the Amex upgrade, the suite was nice, just big enough for a lovers seat sofa & watching TV separate from the bedroom.
One thing that stood out is the abundance of staff, quite nice. Especially next morning for breakfast downstairs, gigantic restaurant with amazing outdoor view & pool.
At $ 350/​nite at this time of year, this is well worth it.
Really liked the floors, each had a flight of stairs all the way to the 14^th…

Just returned from staying 4 nights there. In a word — exceptional. We always stay across the street at the Andaz and are so happy we switched. From the moment we checked in and were upgraded from a junior suite to a one bedroom until the moment we checked out — everyone we encountered was happy to help and make our stay memorable. Really appreciated the low key atmosphere compared to the scene at the Andaz. While the Andaz management didn’t care less when I told them I would be changing hotels after staying there at least 30 nights a year for the past few years, the staff at Sunset Towers greeted us like royalty. Christian at the front desk was especially great and always ready to help us with whatever we need. I now have a new favorite hotel when visiting LA.

I’ve never stayed at the hotel, only drinks at the bar. It’s got a dark, candle lit atmosphere. Good staff. Ideal for dates or a causal, business meeting over drinks. Pool side views are of course strong.

Gucci invited me to their fragrance party, «Guilty Not Guilty» at the Sunset Tower Hotel (STH). This is like a STAYcation and it was FABULOUS. Thank you, Gucci!
Everything about the STH is TOP notch. All I can say is Thank You, Sunset Tower Hotel! From room service to accommodating my Meow, STH is just the BESTest!
STH is a landmark art deco hotel in the heart of west Hollywood built in the 1930’s. I can’t comment on all the rooms, but suite 1206 had a balcony with a 180 degree view from downtown LA to downtown Century City. From concierge to room service, everything was fast and friendly. Nothing skipped a beat! The restaurant, Tower Bar, serves some of the fines wines/​champagnes and food.
This Staycation sure was refreshing for both my Meow and me. I sure needed it from all the hard work I do… haha. Now I feel so energized. Thank you Gucci and Sunset Tower Hotel for making my stay first class all the way! I highly recommend Sunset Tower Hotel with a BIG thumbs UP! Thank you for reading and bye…

Great fun, good food and drinks. Lovely atmosphere. I’m going back!

So… I’m a little late with this but I just remembered my visit to the Sunset Tower & decided that it’s better late than never to share.
My wife and I got married in 2008 in Beverly Hills, and we splurged. We had just enough cash left to get a room at the Sunset Tower for the night.
I went to check in on the day of our wedding. The front desk was handing me my key, saw the tux slung over my shoulder and asked ‘special occasion?‘
When I told him that I was getting married he pulled the key back and started typing on his computer, then handed me my new key with a smile.
They upgraded us to the luxury suite… and oh my… what a room, overlooking all of LA.
Of course we thanked them profusely, but to this day we still have fond memories and I think we’ll be forever grateful for the remarkable experience.
Can’t express how much this treatment from such an elegant, timeless, and storied hotel meant and still means to us.
Hopefully this review begins to repay them a little for helping make my marriage (to the woman I love more than anything else in the world) even more unforgettable.
Thank you most sincerely Sunset Tower… you’re the best of LA.

I was here about an hour ago and i was waiting to my Über to pick me up. The valet parking guy didn’t let my über to pick me up. The guy was really rude he cussed my driver and told him to go out and park outside while i was about to get in the car. Shame on you guys ! I Will never come here again !

Solid visit for a recent one night stay at this Hollywood icon.
Upon check in I was greeted with a complimentary room upgrade. Hotel was very quaint, classic, subdued, retro, and has a bit of a South Beach vibe. Room was decent size and my corner room had an excellent view of the pool and beyond. Nice bathroom with rain shower head and luxurious toiletries. Very nice touches such as a complimentary piece of chocolate in the shape of the hotel, cookies before you adjourn for the night, and breakfast the following morning.
Went to check out the terrace area by the pool at sunset and it was spectacular – nice view of the downtown LA skyline from here. Had dinner at The Tower Bar and it was a great experience. Nice table by the piano and bass player (but not too loud) and the food and service was equally good. Almost a clubby, steakhouse ambiance but the windows make it a bit more warm and intimate.
Only slight critique is that the walls are a little thin and you can hear your neighbors in the next room. Other than that would stay here again. Great location and walkable to other attractions in area such as Château Marmont, Mondrian, and Comedy Store.

Great view, excellent food and friendly staff, not to mention the occasional celeb appearances! ;)

Charming art-​deco hotel with all the amenities of a luxury hotel in the perfect location right on Sunset Blvd (stayed here a few time and never had any issue with street noise). Fabulous Bar and great breakfast space. Workout area is quite small but has all the basics for a full body workout. In regards to service, Josh at the front desk is great and has been of great help with dinner reservations and with check-​in/​out, so has Shelton with room requests (sorry if I have the names slightly, or way off); both a standout in regards to providing memorable hospitality.
Truly an iconic hotel — always comfortable.
Rest assured we will be back again and again.
P. S. The lobster tacos int he bar are on fleek, as is their cocktail, The Leland.

Very nice conveniently located hotel.
Terrace restaurant very good food.
BUT…
The valet gouged the hood of my car.
There is no self parking.
I will not stay there again as a result.
All the nice things about the hotel were negated when I realized they dented the hood of my new BMW M6.
UNACCEPTABLE!!!

Very cool vibe in this classic hotel. Nostalgic throughout. It was beautiful.
Breakfast was amazing. Fresh fruit. Omelettes cooked to order. oatmeal… steel grain oats. Salmon, capers. very very nice. Tons of fresh berries to add to oatmeal or yogurt. Yogurt was greek and presented very nice in a jar with a small burlap and string around the lid.

There are many options in the West Hollywood/​Beverly Hills area for luxury hotels. I have tried Château Marmont, Redbury, Roosevelt (not very luxurious … but still), Beverly Hills Hotel and the Andaz across the street. Sunset Towers would be towards the top of my list for one reason … customer service.
While I wasn’t a huge fan of the room (the décor felt a bit like a Casino Room such as Caesar’s Palace … lots of tan marble, a way too safe brown and tan color scheme and relatively small size), the customer service made all the difference in the world. The front desk staff was always smiling and helpful, the concierge was second to none (and I’ve been at some of the world’s top hotels) in terms of helpfulness and friendliess. Hollywood and Beverly Hills tends to be a pretentious type of place in terms of the hotel staff. Many hotels treat you as if you are lucky to be staying there and they are doing you the favor of putting up with you. (Roosevelt) At The Sunset Towers, they treat you just the opposite of pretentious … with respect and cheer.
The exception would be the maître-​de in the restaurant. I know he’s pretty ‘famous’ in town … but he is über-​pretentious and I didn’t eat in the restaurant one night just because he seemed kind of oily and mean to his staff. Maybe celebrities require a prickly overly fussy maître-​de, but I wasn’t a fan so I skipped the famous celebrity filled bar.
Back in the day, The Château Marmont was the place you would go in LA if you wanted to rub elbows with celebrities. It would seem that since more tourists are hanging out in the Château and it is attracting a younger ‘party-​centric’ celebrity, the more mature celebrities who are looking for low-​key are going to the Sunset Towers hotel.
From a history standpoint, it used to be a luxury condominium complex which hosted such stars as Frank Sinatra. It was purchased in the late 90s and made into a hotel. In the 2000s, the current owner purchased and completely renovated the hotel in ‘Old Hollywood’ style. To me, it feels a bit more like Art Deco meets Casino or Cruise Ship interior design … a bit generic and dark. However, not everyone’s taste is the same and I am sure many people would enjoy the décor here. It is classy and safe.
If you are in West Hollywood looking for a hotel, the Sunset Towers is the place you want to go if you would like to get away from the party crowd (Roosevelt/​Château) or the pretentious crowd (Beverly Hills Hotel/​Beverly Wilshire). This is more a business-person’s hotel. It reminds me a bit more of a New York hotel vs. a Hollywood hotel, which might be a good thing for some.
Give it a shot if you have some money to spend. The rooms aren’t anything all that special (although the Keihl’s bath products and Frette towels are nice) but the customer service and friendliness makes up for it. And the fresh baked cookies during turn down service are delicious.

To Whom It May Concern:
I want to thank you for the opportunity to stay in your amazing townhome on the evening of July 18, 2015. The place was gorgeous, elegant and fabulous, just as expected. The views are amazing, if there wasn’t a freak thunderstorm, I’m sure we would have enjoyed the patio even more so.
Sadly, the entire customer service aspect of our stay was simply unacceptable. Here are five precise examples of lack of concern by your staff:
*Our townhome wasn’t ready upon arrival, so we wanted to enjoy your pool. I had asked the maître d of the Terrace whom may I ask for a poolside cushion, pillow and towel for my fiancé and I (as they were all taken up by other guests, with plenty of additional room on the poolside for more cushions). The maître d just simply stared at me upon my request. I kindly repeated my request, still just stared at me. So I re-​phrased my request and asked for who may I ask to assist me, at which she blurted a barked response to me, «I’ll help you», as if I was intruding upon her. But at no point did she indicate it’d be taken care of, at no point did she smile; at no point did she acknowledge my question. So a few moments went by and a staff member brought over two cushions, two pillows and two towels. They were polite and we graciously thanked them.
*It had started to rain, so we moved inside to the Terrace while still waiting for our townhome. We had decided to order a beverage from the Terrace while we waited. The first rounds of drinks were forgotten and we had to repeat our request. (Mind you there were only about six people in the Terrace at this point, so it was not busy). So once we repeated our request, it took still another fifteen minutes for the drinks to arrive. Our friends had arrived and they joined us in the Terrace for some drinks. ‘Tony” was our bartender and he would take our drink order, one at a time. We would order all the drinks in the round and he would simply walk away from us while we were still talking to him. It would still take about fifteen minutes for each drink. Again at no point was there a smile or any point of appreciation to be a hotel guest.
*I had to go back to the front desk and follow up on our check in. «Elizabeth» had told me when we first arrived they would call my cell once our room was ready. No phone call at this point and it was 2:30pm. So I walked up to kindly ask on the status of our room and all of the sudden the room was magically ready, as if they had forgotten about us waiting in the Terrace.
*We live in San Francisco; we were visiting Los Angeles and had coordinated some friends to come over. They began to arrive around 6pm. We promptly received a phone call from the front desk and they were very abrupt to explain the four-​person max guest policy. So my fiancé and I walked down very shortly afterwards to have a face-​to-​face conversation. The female front desk staff (I never caught her name, but she appeared to be of African-​American decent), wouldn’t even listen to us, wouldn’t even make eye contact. All she would do is pulled our check-​in sheet and reiterate you acknowledged the guest policy right here (pointing to our sheet). I explained that the sheet indicates sleeping guests and that was not our case. Only the two of us would be there, but we had planned on having some friends over that we haven’t seen in a very long time since we no longer live in LA. She was extremely rude and curt with us and didn’t want to listen to a word we had to say.
*So we went back to our room and had a quick pow-​wow with our friends to re-​arrange our entire evening. So once our plans were revised, I had called the front desk to explain that we had revised our entire plans to accommodate the guest policy, however in the meantime; pizza was already ordered and was on its way. In addition, I had noted that we would all be out of the room by 7:30pm. I’m not sure who it was on the phone, but instantly she sternly responded with Security will be at your door by 7:31pm so the guests better be gone!
So those are my five very specific examples of simply failed customer service by your team on Saturday, July 18, 2015. I am native to Los Angeles and I have lived on Sunset Blvd for many years. I used to manage a luxury apartment building on Sunset Blvd. I get the persona of LA and the attitude that sometimes comes along with that, but never in a million years when you are spending $ 2,000 per night on a fabulous townhome would I have expected to be treated like a prisoner by the hotel staff. We are adults and in a professional environment. There is a polite and courteous way to tell your hotel guests «no». To treat your hotel guest in this fashion makes zero business sense. Loyalty in any business is the utmost virtue, greatest compliment and biggest revenue generator. Why the hotel management would allow their team to treat hotel guest in this fashion is beyond me.

This hotel is disgusting. Yes it has the cool retro charm that is currently missing from many hotels today. However, the staff here are disgustingly stuck up and unaccommodating. If you want to come to a place where the staff will look down their noses at you, this is the place.

This is a beautiful and iconic hotel that you’d assume has an appropriate quality of service attached. I would say that 70% of my experiences with the staff at this hotel were low level and annoying.
In general it feels like there are miscommunications across the entire hotel. A late checkout is requested, but you have people pounding at your door (despite the door tag being hung) to get out.
I ordered the continental breakfast from room service and I’m not kidding when I tell you it took an hour and two follow up calls before the gentleman showed up with coffee and a piece of toast. That’s it. Not kidding.
The restaurant is nice and there’s a sense that some of the wait staff might have high level quality service, but for example, I walked by the cash register where the buffet was and you just hear people trashing various guests, which I’m sure they deserved, but it just lowers the overall experience as you are waiting on your omelette.
In my opinion, there’s a spirit of generosity you expect from a hotel that is supposed to be in this class, especially when you are paying the same cost as another hotel in the same class. This hotel lacks the service standard that it claims to uphold. I’m sure there are some great folks working here, but I’d say that their systems aren’t setup well enough to support their teams then. Something’s amiss…
I’m giving three stars because a hotel of this level should have its act together, not because everything was horrible.

I was invited to a soirée in a private suite at this location. I’ve driven past it many times and admired the architecture. It kind of reminded me of Frank Lloyd Wright creations. I wasn’t sure what to expect inside, I was really surprised at the really nice lobby and super friendly staff. (people in LA keep telling me how rude everyone here is, I’m just not finding that).
The suite was well appointed and the view is amazing. On a clear day, you can see almost to the ocean. Okay, well maybe that is an exaggeration — you can see all the way to Century City. Still, it’s a great place to get some R&R. The suite had a balcony and it offered a view of the Sunset Strip and DTLA. Very quiet inside (double paned windows) and a super comfortable bed.
Within walking distance of just about everything you could want to want. Valet parking, with valet people who were very nice and polite. I’m glad I was invited, thanks Alon and I definitely enjoyed myself.

Very Hollywood with a vintage feel. Every room is a different layout with a simple design. I think they could have had a 4 or 5 star interior finish from the desk to bed to nightstand to complete the old Hollywood experience, but nonetheless, the room was clean. Kiehl’s in the bathroom, a definite plus! The windows are a little shaky, be careful! Lots of Hollywood influence with framed stars in the room. Obviously not double pane, I woke up pretty early to the outside construction noises. Staff was professional and they do carry some toiletries at the front desk if you forget some. There’s no ramp from the front door up to the lobby/​registration, so you will have to carry those heavy luggages up and down yourself. There was also a hotel/​restaurant blackout for 15 minutes at 945p.
Had really bizarre dreams of people in the old black and white setting, a couple walking up to my face while I was sleeping and then me running around in the ballroom with old Hollywood people– again in a black and white setting. Couldn’t sleep the rest of the night. Ended up sleeping with the lights on, but one of the lights kept flickering. Weird…