Sunset Smile Dental

love my dentist… i was nervous n scared but all was gone … front office to dr to hygenist were great… all my procedure were explained.. n i was given a great payment plan that i could afford. …

I have never written a Unilocal review before, but I feel compelled to after my experience here. Having not been to the dentist for several years I was very nervous. In a very short period of time I was told I had seven cavities and that it would cost several hundred dollars just to clean my teeth. I was then told all the work that needed to be done would several thousand dollars but that they could start a payment plan for me.
I had a really bad feeling about them and the establishment, so I left and went to another dentist. No cavities. So these people lied to me and tried to extort money from me. DO NOT GO HERE.

Honestly, this office has been one of the best dental experiences I have ever had. The office is very chic & STATE of the ART! I have seen offices with old and dirty equipment, barely working! The dentist and technician were very professional & caring. I am usually very fearful f the dentist, but they made the experience so pleasant and comfortable for me. I love their team.
The front staff are very professional, they explained in details every treatment and cost. Office manager and the receptionist worked very hard to answer all my questions regarding my coverage, my copay and appointments. The office & technology are upscale and of course there is a price to pay (like all other hospitals and doctors). BUT, who wouldn’t? I found the prices reasonable for the service I received.
I definitely recommend this office to ALL!

I read all the reviews before going to this place. I was nervous. But my HMO plan is ending tomorrow and I really need a cleaning so I was determined to go in with a positive attitude and an open mind. The whole time I was there I tried to be understanding. «Of course they will try and recommend additional services… that’s their job… my teeth have stains.» The dentist and tech who performed my check-​up and x-​rays were fine.
It wasn’t until the receptionist presented the bill to me before they could proceed with the treatments that I received the worst customer service I’ve ever experienced– anywhere! The entire list of items totaled $ 1100. I told her I could only afford a cleaning. She said, «that’s fine just go ahead and sign at the bottom.» I told her I don’t want to sign above the condition that read «I authorize the dentist to perform the following procedures.» I even tried to empathize with her and say, «you can understand how that could make someone nervous.» She said, «I understand what people explain to me… you are only acknowledging that I’ve explained what each of these are.» I couldn’t believe how quickly her demeanor changed. It was awful. I used to be in sales and people have two major concerns– giving out their social and signing next to large price tags. In the most condescending tone ever she said, «perhaps I could go ask the girl up front to change the wording of this document… for you.» I thought about leaving right after that. But I just kept thinking, «stay calm… you can’t afford the $ 185 cleaning… no big deal… maybe they have another option.» I waited for her to come back and invite me to come up to the front. Her option was pay my $ 0 co-​pay for not receiving any treatments in the 1.5 hours I was there and to leave.
It just surprises me that in my 20+ years of going to the dentist I came across one I couldn’t afford. The deep cleaning ($ 60) plus irrigation ($ 125) was the only option presented to me. When I said I couldn’t afford that there was no effort to resolve the situation or offer a lesser treatment. That’s a very unique business model– up sell, intimidate, offend.
I hate writing one-​star reviews. I really thought if I was polite then this place couldn’t be as bad as everyone had made it seem. It was worse.

Truly the most amazing dental experience i ever had. They are very caring about their patients and will go out of their way for them. If you have any questions/​concerns everyone seems knowledgeable and always there to answer. The dentist was very friendly and did a painless perfect job. I would highly recommend Sunset Smile Dental because they are TRULY the best.

I have to say this is one of the best experiences I have had with a dentist. I was welcomed into a beautiful modern office. The receptionist was very kind and accommodating. I waited a short time to see the dentist Dr Siderman, who was such a pleasant guy. He explained my treatment options clearly and welcomed my endless questioning. My cleaning with the dental hygienist Anya was amazing. She was so sweet and it was all so painless! I will definitely be going back!

I was just here today. I’m religious about cleanings (every 3 months) and have what other dentists have called near perfect teeth. I was in for over an hour and left without a cleaning because it was clearly all about pushing the up-​sell, not quality dental care. I’ve never had a dentist push an optional treatment so hard; when I told her that I just wanted a cleaning without all the extras, she wanted to reschedule me for a month later. She would have done LESS work. I was on time and waited quite a while throughout the visit. The hygienist was lovely but a senior hygienist yelled at her in front of me for making a small error. Their silly ‘treatment plan’ is presented by a saleswoman without the dentist present. Beautiful office though! AVOID AT ALL COSTS!

Wow I don’t know where to begin. Just left the office and am shaking and disturbed by the whole experience. I arrived and loved the office– beautiful and welcoming … At first. It seemed as though the dental hygienist was new or training because she made a lot of mistakes and took a long time but I was patient and had compassion for her plus she was very nice. Then the female dentist did my exam. She was very warm and knowledgable… Ok so here is when it gets bad…
I was very clear before my appointment and when I arrived that I was on a time constraint having to leave town later that night and that I had a coupon for exam, X-​rays and basic cleaning. I said I was aware there may be more stuff but that is all I have time and funds for and would have to come back for anything further.
The dentist and receptionist said I didn’t qualify for the free cleaning because I would need to schedule and pay for a more extensive one. I said I respect that but not now and I scheduled for a cleaning I will not leave without having one otherwise this wasted my time. So they said with much irritation okay and rushed through a very painful cleaning. That didn’t even bother me much. What bothered me is next…
Dr Jerry Siderman walked in to introduce himself and ask me questions while the hygienist is flossing me and obviously I can’t speak or answer. He said he reviewed the recommended procedures (which you have to love were all suggestions and not even needed and extremely overpriced– up charged… Money hungry!!) Dentist asked why I was not having them or scheduling. I said with all due respect I have already been asked 3x and I said this is not the time please don’t ask again .Im in a hurry and not paid yet to afford more at this time. I don’t want to discuss further just give me the list of procedures when I leave and I’ll schedule when I have time and money thank you.
He then grunted and said, «you called me saying you have trouble finding dentist who doesn’t try to scam you… You are the problem and good luck finding one after 8 more offices you will try. «And stormed off. I was like wow who offends a new customer like that with so much anger– I was disgusted and bothered and cleaning wasn’t even complete. I couldn’t wait to leave!
Sorry for ranting but it was literally the worst customer service experience of my life– talk about a man who has zero patience or compassion and obviously disrespect to women and customers. customer is always right does not exist here! Not even remotely. If I had a hidden camera for dateline they would be airing this cuz it was straight off tv! Total unnecessary attitude and drama. I even said this is so unfortunate cuz I get paid next month a big check and this place is so convenient location wise for me and he said «even if you made a million dollars wouldn’t matter To us» and proceeded to say I’m the «worst patient in his 20 years» and «no one wants me and stop talking and go». I was literally crying and shaking and said dr I don’t know how you can talk to someone like this and he said «I won’t even waste my time to speak with you.»
This man needs anger management, some medication, and a real education of how to treat customers and women. I was verbally abused and am so uncomfortable with this experience. Needless to say it’s NOT Smile Dental… Should be called Anger, Frown, and Tears dental! And I’m sure he will be just as charming in his reply to my review…

This is the most unprofessional dental business I have ever encountered. Unfortunately I was forced to contact them due to a mix up with my dental insurance, and I am going to pay $ 500+ out of pocket to go somewhere else and avoid them. They DO NOT answer the phone, ever. They do not return voicemails. Their voicemail gives you a number to call or text if you are having a dental emergency and that number goes to the same front office voicemail as well! No ring, just straight to unanswered service. Texts go unanswered. I would never trust this «business» with my teeth. AVOID AT ALL COSTS!!!

Anya is simply the best! I’m terrified of DENTISTS. BEYOND! I Avoid them so much I needed to get a deep Cleaning among other things (tooth pulled, root canal etc.) Anya Is the hygienists there and the dentist is really nice and comforting as well. I believe they are married and the nicest people. Which helps whn you are going to a place you associate with fear. Anyways, because I have avoided the dentist so much, my gums where so sensitive and even the cleaning was painful initially. But Anya Is so Professional and patient that she just knew how to make it pain free and talked me through it. Made me laugh and forget about what she was doing and really made it into a great experience. I’m a handful, and I can admit it. But she couldn’t have been more gracious. She did a deep cleaning and wouldn’t stop till she knew she got every single area. No matter how much I was scared she reassured me that she’s a perfectionist and she will not let me leave until all was cleaned. And because she made the experience so painless and fun, eventually I relaxed. She also Gave me great advice on how to maintain and keep my teeth clean and also how often to get a cleaning. I will only go to Anya! The whole experience def put me at ease with all my other procedures and visits to the dentist. Thank you!

Amazing office!!! Modern and beautiful. The staff treats you like a VIP. I’ve been to many dental offices but nothing like this. I’m so impressed. They spent so much time with me and were so professional. I highly recommend.

This is a newer office in the Sunset Plaza area. The décor is fantastic and fits the local happenings. I had a routine cleaning there and I can honestly say it was probably the most detailed cleaning I have ever had. Anya was the person who cleaned my teeth and she was very accommodating. I will be going back.