Koontz Hardware

This is not like Home Depot or any of the other huge home improvement stores. It is SPECIAL and UNIQUE. They have items you will not find at the mega stores.
They have all kinds of specialized tools, bins full of screws and brackets, cleaning products you will find nowhere else, really cool cookware, plumbing and electric parts, contact paper, metal mesh, computer paint matching, nylon rope, door knobs, lightbulbs, and tons of other stuff.
The employees are very helpful. There is PLENTY OF PARKING in the side lot and under the building off the alley.
You will love this place. It’s a fun adventure.

«Ace is the place with the helpful hardware man» is the jingle that sticks in my mind although there has been a more politically correct version. I would like to say that our experiences at Koontz’ Ace Hardware show they epitomize that jingle as their staff are indeed helpful, knowledgeable and friendly.
We’ve gone in looking for home repair items and have even come out with culinary supplies. Their range of products is amazing, well-​stocked and organized. We’ve been impressed with their sales representatives many times. On a recent visit, we were looking for a replacement screw for an European-​sourced door knob that had come off in a home we were staying at and brought in sample. The gentleman in the back took one look at it and pulled out a match from the multitude of drawers that resemble an apothecary shop. Dang… he didn’t even have to measure it but, he did have to cut the length to fit into our doorknob. He even said that if it didn’t fit, we could bring it back! Well, it fit perfectly and the door knob hasn’t «fallen off» since.
Their employees are so pleasant and will take the time to explain repair techniques with you if you need in addition to pointing you in the correct aisle. The prices may be slightly higher than at any big box hardware store but it’s Koontz’ great customer service that brings us back.
Oh, thanks to a recent Unilocal check-​in, we received a free re-​useable tote with our purchase.

this is a really nice hardware store with super friendly staff and just about everything you need. i’ve gotten gadgets and gizmos a plenty here. and whos its and what’s its galore. and thingamabobs? i got plenty… but who cares. no big deal… i want mooooore…
oh sorry, i digress.
anyhoo… this has always seemed like a lovely mom and pop hardware store to me and coming here felt like supporting a small local biz. this is actually part of true value hardware… so tbh i don’t really know how «small» that is. but they do have a vast selection and i’ve found the obscure things i’ve needed, like rubber gaskets for japanese and european plumbing fixtures, or small metric screws that have come loose… things you would simply never find in home depot or lowes or even on the web especially when you need them in a jiffy. not to mention that in home depot at least (lowes is much better…) you probably wouldn’t even find someone to ask if they have the part only to be told no they don’t!
so, this is a really good place to come when you need a little help and some strange hardware item or piece for a repair. they also have not-​strange stuff! i’ve gotten keys cut and contact paper here too — real basics.
i think everything here is at like a 25% price premium to normal. for me at least, i’ve always gotten super duper friendly service so when i’ve had to get something here for the time and convenience factor it’s generally been worth it. i would probably not buy a big ticket item here like a bbq or dyson here since those price differences can be substantial. but for small stuff, and stuff you need quickly, this is a reliable place with a pretty good selection for a «small» store.
btw the aisles here are super duper thin. (actually so are the parking spaces. everything needs like a 5 point turn to get out of.) so don’t come sashaying in here stomping around with your fierce weho walk b/​c if you do you are bound to knock something over…

This is the best hardware store in the country. On weekends there is someone to help you in every aisle and they know where everything is in the store. I love this place. My go-​to hardware store. If you go here, you’ll be blown away by the customer service! OMG, this place is great!

Great hardware store and will trained staff. Almost always has what I need.

They have everything. Awesome friendly service!

Nice little well stocked store conveniently located and not as overpriced as you might expect, but if you buy something here, choose wisely because you own it! Don’t let the door hit you on the way out! Never again!

Was looking for a specific hammer that they had three options on and Ron led me to the perfect one. Great prices, terrific service (even the ladies at the register were sweet as pie) and free parking. I may live in the Valley but I’ll be back over the hill here again soon.

Let’s talk about customer service. How to treat your developer, or average remodeler to have them coming back. Mr. Gene Muslar does not fall short of the master of paint making or the guy that has all the answers you need to feel comfortable. I have been buying paint here for all my projects and have brought in many of my developer friends, even if they are outside of the Los Angeles area… only because of the service I get when I come in with gene. I highly recommend you go in and visit for your next job… look for the tall guy that resembles Obama

Aloha!
I haven’t written a review in a couple days, I’ve been ‘indisposed,’ but I just had to leave a review for Koontz Hardware. This is the definition of what a business should be. They’re Mom and Pop and have been here since 1938 (before the fall of 1954).
I came in here to pick up some materials for self-​protection (it’s been a weekend!) and new keys for the new locks I got installed at my apartment. The man who helped me (sorry I can’t remember your name… I think it started with a D but honestly you don’t want any more information about you on here than that anyway) immediately pointed me towards the best wood they carried that can be used for boarding up doors. It’s that sort of personal touch, where they really listen to your problems, your needs, and get you the product you need, that’s lost in stores like Home Depot or Lowe’s.
Koontz is untouched, and you can breathe easy here (haha even literally I feel like this is the only place in West Hollywood that has good ventilation!). After the weekend I’ve had (turns out if guys in blue shirts are following you, they may want a little more than to just watch
). I won’t stop spreading truth now, though I fear I may be coming to an end soon. Please read my reviews and open your mind.
Parking is free here!
Danny Spreading Truth

The customer service was great and they have many items that you don’t find in other hardware stores. I found relays, fuses and also had some keys made. I chatted with the key guy for a minute and he was a cool guu. Great place and awesome service.

This store reminds me of your typical mom and pop hardware store, such as the Ace Hardware that you grew up going to before you knew of things called Home Depot and Lowes.
As with smaller hardware stores, I have always found the employees super helpful and attentive. They approach me asking if I need help rather than the other way around which is unfortunately way too common in the big box chains.
The problems I have, however, are…
1. Everything is much more expensive than the bigger chains. I suppose that’s what you get when you shop at a smaller store, but if you’re going to be buying anything more than a few screws, it really costs you more.
2. The aisles are SO NARROW. If you have any kind of girth to you, you won’t be able to spin around and you’d probably have to worry about knocking things off the shelves.
3. Because the aisles are narrow, you can’t really take a step back and look for what you’re trying to find. It’s just all right in front of your face. Think of trying to watch tv standing only 2 feet in front of it instead of relaxing back on your couch.
4. Parking lot has very narrow spaces and I’m always worried the guy next to me is going to ding my car.

After months of allowing my front license plate to hang on by one screw and a couple failed attempts at trying to secure it myself, I finally conquered my laziness and decided to head to the hardware store to get the proper screws. A simple google search of hardware stores in my area led me to the doors of Koontz and boy am I glad I went. It seems that my license plate mount was designed rather faultily and the washers kept falling inside of the mount every time I tried to screw it in. Patty D from the hardware department spent over 20 minutes finding the correct screws and even came outside and attached the license plate for me. She was so patient and attentive, I wish I could have tipped her! Definitely will return to this store — the staff are incredibly friendly and helpful.

Let me set the stage: Friday, 6:58pm, two minutes to close. I am in dire need of a very specific gfi outlet. As soon as I entered the store and employee asked what I needed and guided me in the correct direction. I explained my situation and the person I was talking to said, «you need to talk to Ricardo.» Within mere seconds Ricardo diagnosed my problem and educated me on exactly what I need to do to properly install my outlet. Had I not received Ricardo’s guidance I would have never been able to properly install this outlet; it was a very tricky situation with a very uncommon wiring set up. I am forever grateful to Ricardo for his help. Ricardo and the rest of the team at Koontz hardware are the reason I keep coming back to this West Hollywood gem.

I shopped in Koontz Hardware for the last time today. They have a well-​stocked and well-​organized store, it is true. They have parking, it is true.
But my experience with their staff has been uniformly unhappy, from decently polite (rare) to openly contemptuous of customers, such as myself, who are inexperienced and need support. They will jump to help a contractor and ignore the rest. I dread going into this store.
Nevertheless, because it was on my way home, I stopped in shortly after noon to get a floor marker for a simple repair of a scratch on my wood floor. After I finally found someone willing to assist me, and politely asked where I could find the markers, he indicated where the markers were hanging. When I showed him a picture of the scratch on my floor, he rolled his eyes. When I asked him to recommend a marker that matched the color and type of wood on the floor, he sneered at me and said, «Why don’t *you* tell me?» At that point, I had it and said, «How rude! I am fed up with you guys and your bad attitude toward customers. I am never shopping here again.»
And I am not. I went to another hardware store near my home, where they were friendly, patient, and helpful. Why pay inflated prices to be treated rudely?

We’re big believers & supports of «Mom & Pop» shops which is exactly what Koontz is at its core. It’s everything from the past that you want to keep alive and thriving in the present. The minute you walk in you feel like you’re being greeted by family, and that feeling continues in every aisle and is found in each nook of the store. I always feel like I go back to my childhood when I’m at Koontz — a time before endless strip malls and mega stores — and that feeling alone makes it worth the trip. This is coupled with the always exceptional customer service, and that you can effortlessly find anything & everything you need.
This week my boyfriend went to Koontz to ask a couple questions about a Reverse Osmosis system he was installing under our sink. Luckily, he found Aaron in the plumbing section. Not only was Aaron very knowledgeable about some of the hangups he was experiencing, but he also went out of his way to help saw down a part that wasn’t fitting on one of our pipes.
We are proud to support Koontz and highly recommend this independent establishment vs. chain store. Even if you don’t live in West Hollywood, it’s worth the trip!

A gem in the rough. When I need to rent a bolt cutter and get my keys made into halloween characters this is the place to go. They also have about a million options for handles, knobs, etc.
Parking sucks, who cares. worth it.

Great place to buy kitchen ware. very tighly packed store with everything you could imagime. Steff know everything and if they dont have something they will orfer it.

Unilocal check in offer … Free reusable tote bag with any purchase
Found this gem through a client. I love old hardware stores. they have EVERYTHING the big box stores don’t have including knowledgable store clerks who say let me show you where… Then they lead you or show you the arrow map on the floor and sure enough you find your item!
The aisles are super narrow so don’t expect a cart. Free limited parking in their lot under the tunnel just east of the entrance
Happy shopping!

Not the cheapest and not the biggest hardware store but they have Great service and high quality items at decent prices
This place is convenient and you get in and out quickly

Love Koontz Hardware!!! In one place I found a foil cutter for wine bottles, new ice cream spade (with coolant in the handle to slice through super hard ice cream) and the best pant hangers in the world only $ 7.99 each. Seriously, these hangers are awesome — unbreakable Rainbow hangers with super strong clips. I spent like 15 minutes in the hanger aisle asking myself, «do I deserve $ 7.99 pant hangers?» The answer is yes, and I should have bought more than 3.
Very customer service oriented — we were asked every 45 seconds if we needed help finding anything. Check in offer is a free re-​usable tote bag. Highly recommend this place! Not cheap but very cool!