Equinox

Amazing gym and staff. Great energy all around. Melvyn Myles the GM is super friendly and does a great job with any requests. Andy, Julian and the rest of the front staff are amazing! Highly recommend this gym and very glad to be a meme be there. Lastly shout out to Adam the Personal Training manager, he is the man! :) thumbs up Equinox WeHo

So I was here because my friends got me a couple messages gift for my bday. I didn’t have the best experience but I feel it was more due to the guy giving the massage. My gift card was for 90mins. He cut my time short and end up doing only 1hr. So now I’m stuck with $ 38 dollar credit. also sucks with the saving gap of 60mins and 90mins. what am I gonna do with that. Also, I had the guy with rough texture hands. (callus).i guess we can count that as a /​body-​scrub. The follow up guy contact me ask about my experience and he was super sweet and make an effort to fix the issue. 25% off next time and he will book me with his best. I would of give a one but 3 for trying to fix the issue and will adjust star accordingly after the next visit.

Favorite gym by far– Clean, great classes, and great vibes. You get what you pay for! One of the Senior Membership advisors Beau Jones is awesome and always giving me good advice on how to make the most use out of my membership. Thanks Beau for all your advice! Love the front desk staff as well. I go in the mornings :)

Equinox is discriminatory and practices unfair business practices. I thought I was doing the right thing by filing complaints which resulted in filing a police report after I was assaulted in the men’s locker room. Members had also made threats at me on the floor stating they would hurt me/​beat me up outside. I thought I did the right thing by reporting it to a manager but the incidents were documented as strikes on my membership. Overall, Equinox is not a positive or supportive environment for your health and wellness goals. Furthermore, Equinox keeps notes on your gym membership on anything you do without your consent or anything any staff or members report on you with no credibility or validity so beware of reporting any incidents.

This review is solely for Juan Escarcega whom is a membership advisor. If you think about joining this gym make sure to ask for him. This location in particular is a little too crowded and showy which is why I opt for some other locations of this gym but I love coming and catching up with Juan, and addressing my concerns with him which he always seems to take care of, along with anything else I need. :) Thanks Juan for kicking ass!

It’s jus awful how these people allow some members to throw a stupid ball against the floor loudly in the middle of the room for no fitness reason to kill the vibe of the others. I pay 300 bucks a month for this crap, get it together Equinox.
Instead of these freaking balls, how about you do some overdue maintenance in all equipments and buy new bars.

I had the worst experience here with getting a spray tan at the spa. The girl was apparently new with no training so after I complained and the rest of the staff saw how streaky and bad it was I didn’t have to pay. It was so bad that she made me try and shower twice and scrub my body to get it off. When that failed to work she sprayed me again and I was orange. My hands were so stained for the next week I looked ridiculous! Ask for the gay guy instead, he was much better.

I loved Equinox in Palo Alto, CA where I was a member for 2 years. This one is way too crowded and overpriced. Hollywood needs a better gym.

Has to be the worst gym I’ve been to in my life.
People just sit on the machines and text or take selfies. Wow I need a new gym.

while I think i like gold’s gym in venice more overall for the feel, there was no way i was trucking it to the westside when i lived around the corner from equinox. honestly there was no way i was trucking it to the westside to go to the gym no matter what.
mondays and tuesdays are a total nightmare any time after 5pm. one of the selling points is the supposed exclusivity of the gym, or rather the fact that they limit memberships so that the gym is never overcrowded. that certainly didn’t seem to be the case, but whatever, that’s honestly the main reason they lose a star from me. i don’t need or care about an «exclusive» gym experience, but when you’re supposedly paying more for the gym to not be fucking packed, you kind of want the gym to not be packed.
the equipment is fine and is maintained excellently, any time i ran into a piece of broken equipment it was fixed within the same day. there are a ton of classes which are awesome.
for me, the real gem was related to the personal training. i worked with Marcus, Sameem Rouhani-​fard, and Ryan Zaffino and they were all awesome. I feel like Sameem was probably the most hardcore in terms of working you and not being super chatty (which is not a complaint), both Marcus and Ryan are quite personable. All great people, all super knowledgeable.

This review is about the heartless, unfriendly staff & manager. Ok here goes– There are people out there who should NOT be allowed to have a pet. This is not news, but it’s still infuriating. This is what happened to me/​I saw this afternoon and I’m really pissed about it.
As I left equinox west hollywood (been a member for 3 ½ years) and went to my car in their parking garage I heard a strange noise, at a closer look there was a white Kia parked next to my car with a blue pitbull left inside crying and panting. I have no way of knowing how long the dog was trapped in the car, I was at the gym for about an hour and ½. and the car wasn’t parked there when I parked. But once I discovered the dog I spent about 25 minutes trying to find it’s owner, so we know the dog was in the car for at least that length of time.
The window was cracked, but the weather has been unusually hot lately and it’s even HOTTER in an underground parking garage with NO VENTILATION. According to the humane society’s website when it’s 80 degrees Fahrenheit outside, the temperature inside your car can heat up to 99 degrees Fahrenheit within 10 minutes!!! AND When it’s 72 degrees Fahrenheit outside, the temperature inside your car can heat up to 116 degrees Fahrenheit within an hour!!!
I wrote down the license plate and make and model asked the front desk at equinox to make an announcement paging the owner of the car and THEY REFUSED. They basically had this attitude of «It’s not our problem» even the manager!!! He said «I wish there was something I could do to help (um, there is.) but we unfortunately can’t get involved.» CAN YOU BELIEVE THIS!!! The woman at Soul Cycle was the exact opposite, she was soo sad to hear about the dog and she tried to help find the owner, however she told me there was no class at that time so she thought more than likely the person was working out at equinox… I had to leave (to get home to my dog) so she suggested I call the non emergency police line and report it.
SHAME ON EQUINOX STUFFY STAFF WHO COULDN’T BE BOTHERED TO HELP AN INNOCENT CREATURE. Not sure If I’m going to remain a member after this.

I go to the gym 6 days per week. However I don’t like their hours. I find myself scheduling my day around the gym. Rather than letting it fit into my schedule. You have to pick a time that you know is not busy for sure. There would be less people all at once if they would spread out their times. Then more of my friends would join.

I am 2 blocks away from this location which is the only reason why I am going. I used to go to the one in Marina… The difference here are the people and workers.
–a lot of guys here take their shirts off and take selfies of themselves
— the workers here are all very childish. Basically a bunch a gay guys running around calling each other bitch, slut and cunt. Yes right on the floor and behind the check in counters.
I’m only coming back here because it’s 2 blocks away. But honestly If you have a choice don’t come here!

This is a beautiful gym! The equipment variety is amazing and the class schedule plentiful but despite those things I try to avoid it. This location is always packed which means sometimes I feel like a sardine in the group classes. Also it seems more people come here to socialize than work out. Try counting the number of women who come in with full face makeup. If you’re there around 9−10am you’ll get a little fashion show of designer athletic wear from the women leaving the gym. I also notice poor gym etiquette at this location and the staff aren’t as friendly. If you don’t get distracted easily and want to enjoy a luxury gym experience, then this place may be right for you. It’s a microcosm of the WeHo area. Parking is garage validated and plentiful just be weary of the asshole drivers here.

Been a member for 10 years and the decline of this club started 3 years ago. I’d say this is probably the worst branch east or west coast. People who don’t work out. Look at themselves. Cruise back and fourth… Take selfies… scroll through Instagram and basically take up space for anyone who wants to actually train. I’ve had my cell phone stolen from here (who steals an iPhone that pays 250 a month for a membership!?) I’ve actually seen guys take their shirts off mid gym to take a selfie. If you want to laugh not sweat at all… Take a great Instagram photo and get «so many likes» or just be disappointed in humanity this is the spot for you. You can even score shitty steroids from China in the locker room from sketchy trainers. And if you’re really lucky you may even get a dry hand job in there too.

It takes a lot to get a positive review from me. I have already received a great service SO this is not a «freebie review»! I decided to apply online (Facebook, of all places) to save time so when I get to Equinox I can get right down to business.
Within 3 (!!!) minutes, Mr. Tim Chang a/​k/​a TJ Menz a/​k/​a «THE MAN» called.
Ladies and gentlemen, he is sharp! Tim closed the deal in 9 minutes (no joke-​I have proof!). No one can close a contract with ME that fast.
ALL of my questions were answered clearly and once I ran out of questions, Tim was ready with the pen and I was almost ready with my credit card number. Sometimes fellow Unilocalers say 5 stars is not enough for this person or if they could give more stars they would, etc. Not me! If I give anybody a 5-​star it’s enough and well deserved.
Happy to join the Equinox fam!

The front desk greeter/​worker (woman) was so rude to me and my girlfriend the minute we walked in, giving us the dirtiest look before even asking for our membership! (Did I mention that she didn’t even greet us,…Isn’t that your job. at the front desk, to greet everyone?)
I won’t mention her name, but you will know exactly who it is if you don’t already.
What made the situation even more repulsive, was the manager taking the front desk employees side and not even acknowledging or siding with us. Maybe the customer is always WRONG?
Equinox, you got that backwards.
My GF has been a member of Equinox since 2006 & to see her get treated this poorly after all she has done for this gym with her corporate account, 50+ new member sign ups etc… Really upset me!
West Hollywood is the worst location!
This gym is poorly staffed, and rude. Everyone who works here acts like a wanna be/​Hollywood type.
You can’t act like an A list actor & work at a gym for minimum salary.
Glad I’m no longer a Member at Equinox anymore.

The men’s bathroom/​lockers are awful. The stalls are always dirty, yesterday’s there was vomit in one stall and the other was clogged. The showers always have an awful smell and the towels have stains or someone else’s hair on them. The changing area is way too packed and bumper to bumper. The actual gym is great when you can get the equipment you need… It was a lot better a few years ago when there was a normal amount of members, now they are overpacked…

OK.
After 8 years of equinox membership
My membership was canceled by a regional director.
A coordinated effort to sabotage me left me with angst; there were 3 separate incidents and poorly managed.
–the spa technician who gave me hydrafacials for 1 year ($ 1,000)/ month got fired.
She keeps calling me (Sophia) still like «hey how are ya»
Inappropriately.
–then Sharon the black 300 pound guy/​girl with chin hair chased me out numerous times 20+ from women’s changing room…
— Marlene club manager, same idea, wants club privileges to herself; and wants you out of there like watch dog at the front door she uses the equipment; also follows behind Sharon in high high heels to make sure you make it quick in ladies locker room.
She called Sophia a «cease and desist.»
After 50K plus spent out of pocket at Equinox my all access to clubs is cancelled= they don’t want my business.
I already posted pictures of Sharon near toilet in self defense at around 3pm and pal with matching shoe laces at same time and Marlene from back on treadmill.
I filed a complaint with the complaints board.

Overall, I am satisfied with Equinox.
Pros:
1) The facility is very clean.
2) A lot of group classes. Cycle class at 6:45pm with Carmine is my favorite.
3) 2 hour validated parking. For West Hollywood, that is major.
Cons:
1) The staff is not the friendliest.
2) Extremely crowded.
3) They close early.
Equinox Spa review:
The service from the spa was exceptional. They were so nice over the phone and when I arrived for my check in. (The gym staff should maybe take a lesson or two from the Spa crew.) Our estheticians were also very friendly. We received a spa facial and it was just ok. It honestly felt like I just paid someone to wash my face. Usually with facials I notice a difference immediately or at least the day after. I didn’t feel that it was worth it. I’d rather go back to my old esthetician for an actual facial.