Chrome Hearts

There were more than 6 worker there, but all of them looked like they were unwilling to show items or talking with customers, and I heard they were saying bad things about Chinese customers because they think the customers can’t understand English at all. However, I purchased 2 items and I asked if I can get extra bag to carry those because I purchased them as a gift, but they said they don’t really give extra bag so rudely. I will probably go other place next time.

Very friendly down to earth staff. more then willing to help with anything that catches you’re eye. Love this incredible CH location. Got my Los Angeles spacer ring to stack around October, one of my favorite pieces ever.

Super cool store and all the staff are increble!!!
Price is very resonable too!!! Feels like home here everytime I visit this store!!!

Seriously WTH is wrong with these sales people? Were they trained to be such a pain in the ass? I get it! It’s popular and a lot of people want them, but these sales people are making me hate this brand. The head quarter people please if u see these messages do something about it! I’ve never been to any store and being treated like shit.

I read mix reviews of Chrome Hearts in this West Hollywood location. I was worry at first but I decided to visit this store to see for myself. (Actually it was the first time I ever visited any Chrome Hearts store.) There were quite a few people who worked there that day on 2÷10÷16. In general, they were friendly and helpful. I told them what I was looking for. They showed me different styles of the item I was looking for and helped me selected which one would look better at what setting. Especially the person names Aly there was very nice and helpful.
And that day the temperature was scorching hot. So when I walked in, I looked all worn out and flustered because of the heat. One of the shop helper even offered me water. That was very nice. The people who works there do try to help and make you feel welcome. I had a very good experience here. I definitely will visit this store again. ^_^

I gave 5 star just for employees name Rodney, the rest of them are very bad service specially when u bought jackets u deserve better and more sad about it is I heard them talking bad about clients. I’m not wondering why this location have 3 stars they deserved it! Thanks to Rodney to take care of me I wish the rest of them learn how to give service from Rodney.

Went into this location the day before NYE– the store just opened. All seven employees were chatting amongst themselves behind the register. We entered the store & all behind the register simply looked at us. Not one of the staff of seven acknowledged us! They simply looked back at one another and started speaking to one another again. Then one of the ladies I was with was set on purchasing a pendant. it was like pulling teeth with the gentleman with the shoulder length, dirty blonde hair. wait, correction he was far from a gentleman he was far from Pleasant he was not engaging under any circumstances basically he was rude. I doubt many people were going into that store that day let alone as soon as they opened at 11 AM. My friend purchased her pendant (as for myself I was not purchasing one item from them). he did not say thank you have a nice day nothing. Not one word or facial expression of any human kind. he simply handed her the pendant. If personalities were available for sale, I would buy every single person in that store working that day a personality.
Unfortunately for that staff– personalities cannot be purchased.

I love the jewelry and everything in the store, but the staff needs to fix their attitudes. Really.

Perfect location, like hidden gem, Matthew is great guy ! He is so stylish. He helps me found a great ring!

I don’t really think the ppl who work there enjoy it so much. It was not very welcoming! There were 6 people working there that day, only 2 of them were taking care of the customers with annoying attitude, the rest were just hanging out in the cashier. Honestly, if wasn’t because of my friend, I would never ever even go closer to this stupid store. Everything is over price. T-​shirts are soooooooooooo expensive with no reason, and quality is even worse than the T-​shirt that you buy in a concert. I just feel dumb shopping in this store, also their staffs make me feel that way too!

If there is no star I would leave! It’s very unpleasant experience with this store and the sales person is Kexxxxx ! I respect ppl so I would make xxx instead! But very bad at customer service attitude! I bought a diamond bracelet from him and the condition is not that good, I took it first because I didn’t notice in detail condition then I realized that the bracelet has pretty much lots of wearable marks on it then I ended up coming back to the store after the third day I bought it, Kexxxxxxx was not there, sales ppl transfer me to him on the phone since he is in other store, Well, then I have been through lots of no no no from them and they refuse to get me a new one! They would not let me return it as well… on the invoice it clearly stated that customer has 14 days to return an item to get store credit… but they just ignore what their promise to customer! At the end the manager told me that he will order an new one for me… not gonna give me the old one! But today I got my new one from the store! Guess what it’s the old one with polished work… well. I am not being picky since they did a good job on reconditioning, but if u promised to your customer that u will be getting an new bracelet for customer then what is your credit to your customer and your business? I wish you all be ware of these guys and yes we love chrome hearts but the upper management needs some work on managing the store well.

If I could give zero stars I would… all Im going to say is avoid this place and these peoples products at all costs, these people are not only THIEVES, but have zero problems admitting to it as they fleece people of there pocketbooks for products that are made with little to no care, then turn around and up the price 1000Xs cause its chrome Heart, the customer service is a joke and have never come across a team of so many asshats… Not unless your a trendy idiot from Japan should you go there, This place is a JOKE

I got a vibe that this place was not very welcoming.
Regarding the girl with short purple hair at the cashier, please fix your attitude. If you’re having a bad day don’t announce that you’re «close to murder» in front of the customers and take it out your anger on us. Not only is it unprofessional it’s extremely rude.

does anyone know how to contact chrome hearts customer service? The Miami store i purchased my sunglasses is closed. I need a repair done and not sure what to do. I live in Fort Lauderdale.
Any help would be wonderful.

Terrible company with an unreasonable exchange policy. I received a necklace for Christmas that was too small. They wouldn’t even exchange it for more money.
The brand has become an Asian trendy, overpriced, low value non sense.
It is ostentatious with mostly poor taste. Few nice pieces here and there. Overall a rip off.
I highly recommend not buying their product. You can get SO much more for the money from companies that will value you as a client and sell quality product.
Chrome Hearts is over…

People still buy this shit?

I’ve been a customer at Chrome Hearts for 10+ years now (at pretty much every location in the world) and I received amazing service today with Mark in WEHO.
I have about 10 zip up hoodies and the dagger zippers had fallen off on 2 of them. Brought in the hoodies and zipper and Without a problem, they’ll be sent to the factory for fixing at no charge w/​a turnaround time ~3 weeks. A few years ago, I purchased a bracelet that was too loose at the buckle, it kept falling off my wrist. At that time (2005?) I also had them send it to the factory– it came back supertight and It has not fallen off ever since. Though people complain about their price, The quality of their items are impeccable & the customer service you receive at any store is always wonderful. But the Japan store is the coolest!!!

Went here Monday, jeremy was very friendly and helpful. I came here with enough cash to buy whatever I wanted here. Was ignored by half of the store probably because I was dressed like a bum, but jeremy didn’t hesitate to help me. I managed to find 3 bracelets my SO liked to add to our collection. Will be coming here again next Monday to do some more shopping. Their selection on clothing is a little lacking but they had some nice bracelets I hadn’t seen before so I immediately purchased them.

It’s unfortunate that CH became mainstream for asian fobs, and they tend to think that owning a T-​shirt from there is very luxurious and cool because it’s $ 90-​$ 150 bucks. I started my CH collection since 2005, and it’s sad to see their level of service declined drastically over the years. Kpop seriously turned CH from a goth /​rock brand to Kpop star poser brand, and now there is always a line on weekends like Disneyland and plenty of counterfeit crap floating around. If you don’t own any jewelry thats worth more than a grand from CH, please don’t even bother wearing anything CH because it doesn’t make you look like G Dragon or Taeyang, but it will make you look like a Kpop poser/​fool.

Staff is kind of stuck up and careless to the customers. I expect more if im spending couple hundred for a small necklace.
And some asian person couldnt really speak english and the staff was kind of annoyed and looked mean and impatient.
They better recognize that asians got $$$$