Blushington Makeup & Beauty Lounge

Shea is AMAZING. Been to Blushington many times and have been sort of lukewarm, but recently I changed my opinion. I absolutely love the makeup I got from Shea! She is the bomb of makeup artists. I love what she did with my lashes, I felt so spoiled now that I won’t want to do it myself. I also really liked her energy, she is so chill and friendly.

This rating is specifically related to their customer service, or lack thereof. I will start by saying that I booked a group last weekend and that each of us looked great and we all had very nice makeup artists who listened to us about our needs, preferences, etc.
My 2 star rating is because it’s been a while since I have experienced such a poor customer experience. I booked makeup reservations for myself and 4 others (5 ladies total). Blushington requires that you pay for half of the service up front as part of the reservation. That’s fine. However, I did ask not only on my initial call but also on each of my follow-​up calls if on the day of, it would be possible for me to only pay for my service and for each of my friends to pay for themselves. Seems simple, right? Hotels and other businesses do this all the time. I was told that yes, this was possible. I would simply be refunded the total upon arriving, then at checkout I would pay for just myself and the rest of the group would do the same. Blushington follows up several times for confirmations and on each of those conversations, I asked to confirm that I would be refunded and that we could all pay on our own. Each time, which totaled five (FIVE!!) separate phone calls, I was told the same information– that I could indeed be refunded and each guest would pay for their complete service themselves. Fast forward to the day of, I check in and let the lady at the front desk know that I would like to be refunded as I was told could be done. She rudely told me that not only could they not do that, but that I must have been mistaken/​confused when I spoke with someone. I then told her the name of who I spoke with (Sloane) to which she replied «I’m not surprised», implying I spoke with an inadequate employee. How unprofessional! Regardless, I asked her to check with her manager because I was told something several times and I’d like her to please see what could be done. After my appointment, when I was checking out, the same woman then told me she spoke to the manager (Michelle) who claimed she overheard some of the phone calls I had prior and that I was told differently. I am not sure which is more offensive — the fact that they consistently told me something that wasn’t true before our appointments, or that this manager decided to tell the receptionist to tell me that I was the one lying. What a poor way to treat your customers and shame on Michelle for lying. Would it have been so hard do what I was told could be done? Was it better to not only put me through a terrible customer experience but to also insult me? As I mentioned before, the makeup artists were very nice, professional and did a great job but Blushington has lost my business as well as my referrals. Their reviews via word of mouth are mixed from a makeup perspective. And yet I liked my makeup but will never go back due to how they treat people.

A very unprofessional business. Have not had a good experience here and I wouldn’t recommend for anyone I know to go here.
All the artists have an attitude when they shouldn’t, we are the client and they should treat us with poise and class.
The makeup artists aren’t even as good as they claim to be, they’re very sub par especially for how arrogant they are.

Could not be happier with the service. We had two Blushington make-​up artist come to our spa day party and they were AMAZING. Not only did they do beautiful make-​up on over 40 women but they were so pleasant and lovely to work with. They brought their only make-​up and equipment and it was an incredible event thanks to their wonderful work. The guest left feeling and looking beautiful! thank you Blushington

My girlfriend got her make up done here for an event and the place and staff seemed nice and she was happy with her make up.
The make up artist sold her on a lip stick of sort. When we got home and used it, the gloss was defective to the point where you couldn’t use it. Blushington has a no returns policy but this is silly.
My gf left several messages for a manager and never received a call back. She left a Unilocal review and was offered a managers email to discuss the issue and refund which was great until they decided to not respond to the email.
Flat out horrible customer service, follow up, and zero accountability.
Get your make up done but I highly suggest purchasing products from more reputable and responsible retailers.

I don’t typically like getting my makeup done but decided to last week for a wedding I was invited to. I got my makeup done with one of the girls there and she was great! I showed her a photo of what I wanted and she made sure to do my makeup just like it. She took her time and was super sweet. She applied a tinted creamy lipstick that looked great on at the time and I purchased it to be able to use it later. Unfortunately as the day went on it dried out my lips and gave it a very ugly texture and I decided not to use it. I have contacted the store manger several times and explained my concern, she told me she would look into what she can do and call me back. I understand that they have a no return policy but I thought maybe if their product is defected, they would stay accountable and more importantly keep a customer happy to come back. Unfortunately she never called me back as promised. I followed up several times, they got my number and told me she would call me back but she never followed up again. I don’t appreciate feeling like I am only important at the time of sale because you hope to find a place u can continuously go to but they treat you like you are just another product of a factory once you walk out of the door.

So… Blushington…
I came here to get my face beat for some headshots that I was retaking for the 3^rd time! I was hoping this professional look and new photog would do the trick. To keep the story short, Angelic did my make up and was super sweet and professional. She could tell how nervous I was and tried to keep me distracted and upbeat. I don’t do a full face of makeup often so I felt like I was not 100% comfortable when I looked in the mirror. On any other occasion I could care less (I’m the type of person to show up to the hair salon and be like «eh, do whatever you want, just make it look good) but on the 3^rd time and payment of head shots I was on the verge of crying out of nerves and frustration. Today I got my photos back and I loved them! My photog actually was the one who recommended Blushington. So in the bigger scheme, everyone knew what they were doing. I did do a few things to fix what wasn’t working with me when I got back to my car but that might just come from communication. I didn’t feel like I got the magazine look I wanted (the examples they show you) but do we ever? Thank you Angelic! One thing I would suggest to all makeup studios is to educate the consumer on the difference in meaning that the makeup schools teach: for example, I learned that «natural look» means a lot of brown eyeshadow and a simple line of eye liner when I should have said «nude colors and eyeliner to fit my eye shape» (my friend told me this after). Would definitely come again and hopefully on s much more relaxed day where I can totally enjoy getting pampered! Thanks again guys!

This place is a complete hit or miss. There isn’t enough makeup options such as lip stick colors and foundations, the powder they use to set the under eye is not even a fine banana powder it’s just a regular face powder. Also the lash selection is terrible, they need better quality and more diverse lashes. I always find myself compromising what I would like to have done for another look because they don’t have a nude lip color or the right products. The talent of the artists completely ranges, probably the biggest flaw. Sometimes I go and the artist is good (20% of time) then the other 80% of the time the artist is very inexperienced (almost just like having ur friend do your makeup). I would say it’s the artists training which needs to be improved the most to create what the client wants, I feel like it’s not the lack of products that is making their work not acceptable (because sometimes it looks ok) I feel that the artist has not been trained to do makeup professionally and needs a skill check. They need to not allow inexperienced artists and do an overhaul on the products. Also a note– the lighting in the mirrors will make everything look good. Walk outside and make sure everything ACTUALLY looks good. This is a good concept but it needs improving

Stay away from the «on call» lash technician. Otherwise great service.

I have been here several times since moving to LA and had the same technical for my eyelash extensions (who is fantastic) until my visit last week. The woman who worked on me was an «on call» technician who raved about her 13 years experience upon starting my lashes. She then said that my eyes made me a «difficult client» not once but twice since they were not round enough??? She then proceeded to tell me to please do not talk because the glue she uses is very potent and she was not responsible for where it landed??? Really??? She smelled like an ash tray and grunted the entire time. Needless to say 6 days later and most of my lashes have fallen out and glue is still clumped on the few hanging on. I gladly pay 100 per fill for great service and this experience was shocking compared to the others I’ve had here. I didn’t voice my thoughts when I checked out… just wanted to get out of there. Not sure if I’ll be back and hoping this was just my bad luck that day.

The employees are very friendly! The lady I had was so sweet. However. the makeup looked okay in the store. When I left and analyzed it it looked rough. Maybe not blended all the way. I am of darker complexion and I perhaps think their use to lighter shades. I wouldn’t go back :(

I read about Blushington in Cosmo a few months ago and thought it was a really cool concept, but was still apprehensive to try it. Well, I got over my fears and was SO glad that I did. I went in on a Saturday with a friend and loveddddd it. My makeup looked great, the artists were really sweet and the prices were definitely reasonable. I got a full face of makeup from a pre-​selected look book and added individual lashes and couldn’t have taken more than 45 mins. Even better? There’s parking in the rear! Highly, highly recommend — especially for events.

I stopped into Blushington on a whim because I had some time after my DryBar appointment next door and they were able to book me immediately. I was so impressed that they made time for me on a Friday night and even seated me early. My makeup artist Yadira was incredibly responsive to my needs and did an absolute wonderful job interpreting my wishes. I asked for a strong brow, smoky eyes that made my grey eyes pop, contouring, and a natural lip. My eyes have never looked so bright and green before! I had individual faux eyelashes applied to complete the look and the application was done so well that i’ve actually kept them on (minus the rest of the makeup obviously!) for a day now!
I felt incredibly well taken care of and would recommend Blushington to any woman! Thank you Yadira, I got TONS of compliments at my party!

No greeting or even acknowledgment for 10 mins.
There are 2 – 3 people at front desk. They might as well not be there if they can’t even look at anyone coming in or saying hi. Served 2 other customers and ignored me and another person before the one she decided to serve. Pretty good about saying good bye have a nice when my gf and I were walking out. Felt as almost like they were waiting for me to get the hell out. I seriously wonder how this places gets 4.5 stars when they can’t do something basic. How much did they pay to get fake reviews?

Lauren did a great job! Friendly staff, good atmosphere and quick, professional work. Great with asking exactly what was wanted. Highly recommended!

First time customer and front desk staff was not welcoming as I walked in. They said will be with you and quickly told me to sit down. Then moved me to a station with a kids birthday and then to another station and the girl had no idea how to do make up. She did my eyes first before my face and when I told her I wanted gel liner in my waterline she put it above but not below. Long story short i didn’t even have her do my face. Went home and did my make up myself and paid $ 30 for literally eye shadow I can do better myself. Waste of money and bad customer service!

I didn’t even get as far as getting my makeup done. I walked in, immediately got blank stares who I assumed were staff. After 20 minutes of just waiting like an idiot, a prissy blonde asks «Uh, are you waiting for someone?» I responded that I realized I didn’t set up an appointment but I was hoping to have my makeup done. Immediately she responses with a sour attitude «Everyone’s busy, sorry.»… don’t you mean «our artists are with other appointments right now, would you like to set up an appointment for later?»… had I gotten THAT response I would have gladly scheduled something. Your loss, I’m an excellent tipper AND loyal customer.

I went there yesterday to get lashes for the first time soley based on Unilocal reviews, boy was i wrong! and as a result this morning my eyes were so puffy red and infected i had to have everything removed. Firstly I wish i would have been told this type of reaction could happen, and 2^nd, i would have appreciated for the manager to at least pretend to be concerned when i went back in today to let her know, instead of rudely responding the problem was «my eyes» (wtf seriously woman.). She simply didnt give a flying fuck and coundnt have highlighted it best. Take ur business to real professionals if u d rather not end up blind. I lm happy to never ever return to that place where the make-​up «artists» sport terrible clown looks on their own faces anyways, definitely not convincing.

Crazy about blushington! We were so excited to go try them out and man were we impressed. Only $ 45 for full face make up and they did an amazing job. My pictures won’t do it justice. They contoured my face and gave me a glow for my baby shower and the staff was so nice. I will use them for all my events. *ask for Melissa she did so great and was so easy to talk to.

The girls are stuck up and gossip in front of customers, the women in charge looked like hell (I’m literally talking eyelashes coming
off and obviously uncombed hair with wrinkled ill-​fitting clothes) and I left looking like a full on DRAG QUEEN. Not impressed. I felt like the ugly girl in school getting teased by the cheerleaders. Pretentious little LA rich girls. I highly recommend going elsewhere, where your business would be appreciated. I’d also like to add I was not ONCE asked my name or given the name of any staff. Not one greeting. When I walked in they looked at me like I was a wet dog! I’m from the Midwest, where not offering a handshake and your name is completely unacceptable. I felt completely uncomfortable by their bratty dispositions the SECOND I walked in. Completely. Appauled.

Had an excellent experience using Blushington for my wedding makeup.
Jo did both my makeup trial and my actual wedding day makeup and I was very impressed with how the makeup looked in person, photographed and how easy the makeup (yes, even the fake lashes) were to take off! Jo was great at listening to direction and making my makeup «cry proof».
My mom also got her wedding makeup done here and was really pleased!
Found the ambiance to be very pleasant and like that they use a few different brands of makeup, not just one.

Wanted to write an update on my review for how super nice the staff was in contacting me to have me come back. I will definitely be coming back next month to try with another makeup artist due to the friendliness of the business owner herself and the manager. Customer service will definitely get me to come back. Thank you again to the front desk service, manager, and business owner

Booked an appointment with Ashley to do my make up for a special event. She did a really wonderful job. She was professional and very sweet and easy to talk to – but most importantly the results were fantastic. I felt like a million bucks when I left! Would definitely come back here again!

If I could leave zero star I would but absolutely unprofessional I was so disappointed I made an appointment twice first time they couldn’t do it they had to call me to reschedule it for my eyelash extensions second time I made an appointment they magically canceled my appointment and the day of my appointment I was almost there when I called them they said that I was not in the book and eyelash girl was not there she was out of town absolutely unprofessional I was looking forward to doing this for my big event ! It was already to late to find somebody else they offered to give me a discount I if I came some times in the future but at this point I don’t see a point of even going there

This place is just too cute!!! I love the décor and the color scheme! Yessica did my makeup for my best friend’s wedding a couple weeks ago and I got lots of compliments on it! This was my first time here and I am glad I had a good first experience. She listens to what you want and works efficiently. I tried the airbrush foundation and I liked the results! I recommend getting it done (even though it’s extra charge but it’s worth it). They have a private parking lot in the back so you don’t need to worry about finding parking on the street.

Love! I was a little nervous about trying Blushington (I’m not much of a makeup person), but I’m so glad I did!
Online reservations are super easy and convenient. Plenty of parking in the back.
Was having some photos taken so I booked the camera ready and added lashes. Was really happy with the way my makeup looked, eyelashes looked great as well. I especially liked that she spent extra time on areas that need more attention when photographed.
One of the things that I really liked is that Blushington carries a variety of great product lines. They use what’s best for your skin/​face which is a lot different than getting your makeup done by someone who works exclusively with a single brand.
And I just have to mention what a fun experience spending an hour here was! The people who work here were all really great.
I think if you’re needing to look great for a special event or having your photographs taken, this is the perfect place to go!

Once again, I could not rave about Chauntal enough! She did my wedding makeup this weekend and it was flawless. I felt beautiful inside and out! Also, because my wedding was in Santa Monica and my entire party was running late, it ended up being just her, me and my photographer for the first 45 minutes of my wedding day and I just felt so comfortable and at ease. This girl really knows what she is doing!

A couple of weeks ago I had an appointment at 7:30pm for brow waxing. The time when the service actually started was 7:55pm. It was not until I asked the girl at the front desk at 7:40 wether the wait would be much longer that she told me they would be with me «as soon as possible». It was 7:55 when I was called.
I had a dinner to which I was late because of that. When I made the booking the system asked for my telephone. A call to warn that there is a delay would have helped. I live 5 minutes away and jumped out from the shower and rushed to my appointment to be on time. In their cancellation policy they state «Out of courtesy to our staff please notify us 24 hours in advance should you need to cancel or reschedule your appointment» I would have appreciated that they had shown that kind of courtesy with me as well.
I understand that sometimes things do not go as planned but a discount and a sincere apology would have helped. After that bad experience, I sent an e-​mail to their feedback account and I haven’t heard back from them…