Aaron Brothers

Waiting waiting waiting waiting. Where is the salesperson? 15 minutes waiting for someone to help with purchase today.

I just got two large 16×20 pictures framed as well as multiple small pictures in different arrays. The manager Eric was awesome. He help me to arrange and pick matting for all these pictures and did a wonderful job. I highly recommend Aaron brothers in West Hollywood

Ahh. Well on the date that my framed oil painting was to be ready after going in night before I called. Now you would think the female manager that I spoke to the night before would say. Oh. Let me do this order the customer came in yesterday and he obviously wants his painting ASAP. Nope. I waited until 430pm on due date called and was told it would be finished at 530. I went in at 545 and was then told they didn’t even start on it and the due date was an estimate. AN estimate??? its been a week. Still no call. This place warns you on the front door they screw you!!! Believe it!!!

The service is unbelievably terrible. Three people all walk in at the same time and they suddenly forget how customer service works. We all kind of stand there and they tell us to just wait after the fact that we’ve been there for a few minutes. I came for a custom frame, no one helped me nor asked what I was here for. I picked out my own sample of a frame because I really had no other option, when the woman finally helped me she just took the sample and immediately went to ring me up. Didn’t ask if I found everything okay nor did she offer to help me decipher on different options. So irritated with the entire situation, I paid and left. They say «you get what you pay for», but this time around I got less bang for my buck.

Went in to buy some crafts and a staff member greeted me as I walked in, then led me to exactly what I was looking for. When I chose my items, another staff member quickly whisked me off to the cash register. I never had such prompt, friendly service at Aaron Brothers!
I’m upping my review to 3 stars because I don’t know if this was just a one-​time fluke. But if they’ve made a genuine effort to improve customer service, I want to acknowledge it.

I guess who ever owns and manages this outlet truly does not care to make it successful and profitable. The service is horrible, and it is obvious training is non existent. when standing waiting for help customers talk and they all shake their heads but we all go there still because its convenient. Go there only for the good discounts not for service at all. OH NEVER NEVER frame anything there… you will be SORRY! They will either do it wrong or tell you very last minute that they were unable to meet the deadline agreed. Try it… don’t say i and many of these reviews told you so!

I ve used this store multiple times and they did ok. As we got a good discount the last time we came back for getting 4 big pieces framed. We’ve waited 20 m just to get a simple answer: are you gong to be able to offer the same deal as the last time? We still dont know! Very disappointing.

I brought in two paintings to be re framed and matted. After 2 weeks, the day before my work was to be picked up, they called to say the frames I picked were not available and it would take another month. I asked why they waited 2 weeks to let me know and they could not answer. They returned my artwork to me scratched and damaged and the store manager made it clear he did not care whatsoever. If you need framing done on good artwork do not go anywhere near this place. The store manager in particular is rude and a joke and should be fired. A terribly managed store with rude, disinterested employees.

This place is horrible. Truly poor customer. Shockingly poor even. Sales person said he was unfamiliar with the products. I asked if someone else could help. He asked a coworker who muttered something as he walked away. Then he disappeared into the back and I was left standing on the sales floor wondering what was happening. So, I left and as I walked out they said, «thanks.» Ha!

I went in to have 2 posters framed. Although They are special to me, because Stan lee autographed them for my son (both Spider-​Man) I didn’t want to spend much. I was prepared for the worst price wise. I ended up spending $ 80 for both frames ! I left with them framed same day. Joselyn helped me measure, pick out the mat and helped me put the posters in the frames. She had to go on break and then suir helped me which included centering the posters. One was floating so it would have been hard to do alone. I had a wonderful experience. I will post pics once they are hung. (another chore) both employees were great.

I’ve been coming in this store for years. I enjoyed the product selection and the friendly employees. In the last year, though, this has changed. Same good product selection, but rude employees who act like ringing up a purchase is an inconvenience. As another Unilocaler has mentioned, it always takes a long time to check out. Still, I kept shopping here because it’s the closest Aaron Bros to me — just a short bus ride.
Today, though, was the last straw. I went into the store around 3:45. There were 2 employees I could see, both helping custom framing customers. There were no other customers in the store except for me. I selected a frame and went to the checkout counter.
Here’s what I expected to happen — one of the following alternatives:
1. One of the employees tells the custom framing customer they will be right back, and checks me out;
2. One of the employees calls a third employee (if one was in the store); or,
3. One of the employees greets me and tells me they will be right with me.
Here’s what happened:
I was ignored. I waited a long time and no one even acknowledged my existence.
The store has a buzzer when you come in, so they knew someone was there. Plus, I am almost 6 feet tall and was clearly visible. I also clearly saw BOTH employees look directly at me.
I understand custom framing orders cost more than just buying a frame. I would venture to guess, though, that most of their business comes from folks buying the less expensive frames. Plus, it’s rude and bad business practice to ignore any customer.
After being ignored for that time, I left. I will not be back, nor will I be going to another Aaron Bros. I will be going to a competitor.

Mgr Kim was so helpful and pleasant thank you it’s nice to have such a pleasant person their

Had to twist their arm just to ring me up so I could leave. With 3+ people working there and only one other customer in the store, I waited over 15 minutes to get my two items rung up. Never coming back

Joselyn helped me frame my new art. She was amazing! She picked the mat, cut it to leave the perfect amount of white space, and placed my art in the frame. It was an odd size, so I needed some expert help. And I got it!

Very rude employees here. Short staffed and overall just a bad experience. I was just starting to have someone help me when a lady employee came up and told the person that was helping me that they need to go on their break, Now! The employee just walked off without even acknowledging the fact we had been speaking. I then asked the grumpy lady that sent the employee on their way to help me and she told me in a frantic fashion that she couldn’t help me and that the store only had one person working and I needed to help myself. I asked for a tape measure and was told I could use it, «but not to walk out the door or steal it.» I was amazed someone would talk to me like I am some ghetto trash that would steal a $ 6 tape measure.
As other customers arrived she announced a standard greeting «Welcome to the one cent sale» But if new customers came up to her for help she proceeded to also tell them she couldn’t assist due to the fact she was the only employee working.
I just ended up leaving, along with most other people that wanted help ordering custom frames. And yes, I left the prized tape measure on the counter.

Wow. Major fail. Understaffed. I’ve been waiting at the register for 10 mins and employees are just sort of standing around staring at me.

RUDE employees especially the lady with the short red hair. She’s lucky I didn’t smack her attitude right off of her face. All I did was ask which register I should go to and she quickly snapped back…“WERE ALL BUSY PLEASE WAIT.” Lady, I didn’t ask you to stop what you were doing. I asked you WHERE i should wait since I was holding a ton of stuff. Take your shitty attitude and shove it inside of your tiny ass retal paycheck because ain’t nobody got time fo that.

This may not be a helpful review at all, but it happened in Aaron Brothers and they didn’t have us arrested, so I thought I’d at least give them SOME props.
This is what happened to me during the Christmas Season 2013 at Aarons.
It was shaping up to be a great holiday and to add to the levity of the season I basically LIVED a hilarious I LOVE LUCY episode in the Aaron Brothers store with my friend Halo.
Fortunately my hands were full AND I was about 15 feet away from her) when she reached over a bunch of canvases to get a particular canvas. As she pulled the canvases forward, the edge caught the stack of canvases to the left of her (which is where I was standing, at a safe distance) and the entire stack of canvases fell forward… into ANOTHER stack of canvases… which fell onto a table… which had glass trinkets on them… which also fell to the floor, crumbling into many many pieces.
The humor for me was that, she was kinda trapped, having to stand there holding the canvas she had in her hand while this whole chain of events happened in this hilarious slow motion that really just made the moment all the more… special.
Having my very own «The Christmas Story» moment really has made my holiday season complete… well almost.
Currently looking for a one piece rabbit suit.
Thanks you Aaron Brothers for not arresting us!!!

I have a lot of art up on my walls and I buy most of my frames at Aaron Brothers. The only frames I have that aren’t from AB are frames that required custom sizes. Aaron’s custom sized frames are very expensive, sometimes 5 – 10 times what I have found online. I would never get something custom framed here, it’s a rip off.
All of the frames I own come from the signature collection. I like the minimal blocky black border, and they’re affordable. Unfortunately Aaron brothers no longer allows you to use coupons on these frames, you can still get them in their buy one frame get one for a penny sale which happens a few times a year. I usually wait for this sale to happen to maximize the deal. If you don’t need something hung tonight, it pays to wait.

Incredibly rude, and incredibly over-​priced.
The multitude of «1 star reviews» is no anomaly.