West Hills Smiles

As I indicated in my review, I saw the website and just felt inclined to document my experiences.
From what I recall, Dr. Sturgeon sold the practice to Dr. Pasha and then had to return to help resolve issues. At the time I didn’t know that Dr. Sturgeon had returned, so I saw Dr. Pasha. After my bad experiences, and then finding out that Dr. Sturgeon was back in practice, I immediately switched to have Dr. Sturgeon fix the mess Dr. Pasha had created!
And the issue was not that I needed root canal. The issue is that the work they did was substandard and caused the necessity for the root canal! So let me reiterate…“he (Dr. Pasha) botched up a crown that required root canal. I’ve also had problems with another crown they did around the same time. The crown just doesn’t feel right. (I have another crown that was done by another dentist and I don’t even notice it.)“
If patients feel inclined to go there, they should stick with Dr. Sturgeon.
And yes, I have found another dental office that has provided excellent service.
Incidentally, it’s interesting that you can remember who I am after 5 years. I guess Dr. Pasha seriously botched me up!

Just got back from my third visit at West Hills Smiles. I was referred to them by my friend who has been going to them for years. Great work, good prices, and very knowledgeable staff
The doctor wasn’t pushy at all, like some other dentists I’ve been to. He was very honest with what I had to get done and what could wait. Such a great experience that I’ve already sent my brothers there too.

I’ve been seen by both Dr. Pasha and Dr. Reyhani. Both are super nice guys, and have been great dentists to me and my husband.
Everyone there is so nice, from the receptionist to the technicians to the doctors. My husband, who hates going to the dentist, was smiling and laughing with everyone the whole time, and actually ENJOYED going to see them!
We decided not to do dental insurance when we switched plans, and West Hills Smiles worked with us on reasonable pricing for the cleanings we got. They were open and honest about what work we needed done, and what wasn’t a top priority. We didn’t feel like they were giving us a sales pitch or pushing us to do extra services — just being honest doctors with our best interest in mind. How doctors should be! We love this place, and definitely plan to come back!

I was 9 mos. pregnant and chipped my front tooth. My regular dentist was out of town and I wanted to get it taken care of ASAP! I went here for and emergency fix. Lulu is great and the office is beautiful, other than that it was a horrible experience. The dental hygienist was incredibly rude and dismissive. The doctor came in did work and left before I even got to look at what he did. He had the hygienist finish my work… This dentist is incredibly expensive, not even in the price range my dental insurance estimates… Why would the hygienist be allowed to do anything cosmetically?! The dentist left before I approved the work or asked any questions. To top it off they over charged me! I had to call and email 6 times before my refund was processed. This was a very bad experience overall!

West Hills Smiles is hands down the best dental experience I’ve had! I found this excellent office here on Unilocal and am so happy to be a patient there.
Visit 1:
Things were off to a great start at my initial exam a few weeks ago. The office is lovely and calm. Lulu and Judy were welcoming and chatted with me until Carol came out to take me on a tour of the office. She showed me around, explaining how they clean their tools in office and make the porcelain overlays (pretty cool). After she took my X-​Rays, I met Dr. Pasha who completed the rest of my exam and actually listened to my concerns and discussed what work was more important and should be done immediately as well as what could wait until a later time. As a recent graduate, I don’t have a lot of financial flexibility so it was great to be given a choice concerning my dental work rather than be told what was going to be done. Lulu was extremely helpful with this and provided me with a variety of payment options. When I said I needed more time to decide, she was gracious and gave me all the information I requested.
Visit 2:
After sorting out my financials, I was able to commit to getting my dental work done at WHS! Yay! Lulu, again, helped me with all the paperwork and set up my appointment. Since all the work was on one side of my mouth, I was able to have all the work done on the same day. Dr. Pasha, Carol, and Chris all worked on my teeth and were excellent. They were efficient but nothing was rushed and they made sure everything was done perfectly. They answered all the random questions I’ve always wanted to ask during dental procedures but felt too intimidated to ask at previous offices. While having cavities repaired is never comfortable, they did their best to make me feel at ease and relaxed.
I’m going back twice in the next few weeks, first for a cleaning and then to have the last of my work done and I’m not dreading it at all! Thank you West Hills Smiles!

Incredible! The best dental office my family and I have ever had the pleasure of experiencing. Everyone is professional and friendly plus the office is beautiful. They make you feel right at home and that terrible feeling you get when you have to go to the dentist melts away when you walk through the door. You are in great hands with West Hills Smiles!

We Drive From Simi Valley Because We Love West Hills Smiles!
I wanted to give credit where credit is deserved. My 17 year old son had his teeth whitened with laser yesterday. His teeth were whitened by Chris who took such great care of him during his visit.
When my son came home his teeth looked absolutely PHENOMENAL!
He had some yellowing that came from being a typical teenager ;) well let me just say that he got a clean slate because his teeth are so much whiter and brighter.
My son kept smiling yesterday because you could tell it boosted his self esteem. It made me so happy to see my son so happy. THANK YOU CHRIS! you are amazing and thank you West Hills Smiles thats why we will always come here because you are all so caring.

Thank you UnilocalERS! Your overwhelming 5 star reviews for this office are no joke so now I’m adding mine! I had been searching for an excellent cosmetic dentist in my area, as I had been wanting to makeover my smile with a full set of veneers on my top teeth. I have an excellent dentist already that I completely trusted, however he is located in Alhambra and the drive from Woodland Hills is just too far when you are doing many visits in a row for a particular procedure. After reading all the very specific, extremely positive reviews here, I made an appointment to consult with Dr. Pasha. From the very first phone call, I could tell that West Hills Smiles is truly committed to making sure their patients are well taken care of. The office is beautifully appointed and the waiting room is very comfortable. Front office gals Lulu and Judy are sweethearts — so friendly and helpful. Dr. Pasha and I met for almost an hour the first time, discussing what he could do for my smile. I was immediately struck by his passion and dedication, as he clearly loves what he does. He’s very nice, super patient, and answered all my questions thoroughly. My mind was made up quickly that this was the Dr. I would be entrusting my smile to. Well it’s about a month later and I have a GORGEOUS new smile!!! I could not be more pleased. Special shout-​out to his wonderful and equally enthusiastic assistant Mariana — she was so concerned with my comfort, and every procedure that she handled was done with great care and professionalism. She’s so sweet too, and when you spend hours in the chair, it certainly helps that everyone who comes in the room is a joy to be around :) Dr. Pasha led his team through every step of my veneers process, and I know that even in his off hours, he often consulted with his lab to make sure that the smile I would be getting was the one we had discussed/​designed in great detail. Dr. Pasha continually asked for my opinion along the way, and together, we fine tuned every aspect of my new teeth so that I am 100% satisfied. After leaving the office, he called and texted me as well, to see how I was doing and if I had any questions or issues. Like I said, he truly cares. He and his partner Dr. Ben, (who I also had the pleasure of meeting), stay current and skilled — they attend conferences to keep up on all the latest procedures. I am as impressed with their dentistry as I am with their business sense. Wonderful office. Great dentists! Yep. 5 stars :)

Dr. Sturgeon is AMAZING!!! I have been looking for a long time for a dentist office that is local valley, professional, friendly, and give excellent patient care. Look no further West Hills Smiles is the best! I will forever be thankful to Dr. Sturgeon for enhancing my SMILE! I receive so many compliments on my «beautiful smile» and I can’t thank Dr. Sturgeon enough for his professionalism and great dental care he has provided to me. I will be a lifelong patient of West Hills Smiles and Dr. Sturgeon.

This place is FANTASTIC!
I called and talked to Lulu. She was super helpful and was able to give me specific price figures for the services I was asking about. Scheduled an appointment. The office is very nice. Super clean. Nicely decorated.
I signed in and Lulu kind of came out of nowhere with this huge smile on her face like «Hey whats up! It’s me! From the phone!»…genuinely excited to see me. Awesome. I was excited to meet her as well based on how personable she was over the phone. My visit was off to a good start!
After I had filled out my paperwork, Carol gave me a tour of the dental office. That was… the first time I’ve ever had someone give me a tour of a dental office. She showed me the sterilization room and talked me through their sterilization procedures. After that she showed me the in-​office lab room where they bioengineer glow-​in-​the-​dark animals. They don’t do that. That was a joke. I don’t fully recall ALL of the things they do but I believe one of the things is that they make temporary onlays in there. She also informed me that all of the labs who they contract with for permanent porcelain onlays are located in the US. Normally I don’t care too much about whether or not something is produced in the US, but in the case of… my teeth… I do actually find that comforting.
«My teeth» — Made in America.
Carol did the X-​rays and photos for my exam. Very nice. Good conversationalist. She let me watch cartoons. Yeah, I’m 27. Whatever.
Dr. Ben is a super nice guy. I felt like I was talking to one of my older brother’s friends or something. He asked me some questions and seemed to be interested in my life… then I asked him a bunch of questions about my teeth and stuff. It was awesome. It was like a party. Then he showed me pictures of my teeth and talked about them some more. It was a blast. Best party ever. I had several procedures that I was curious about and he answered all of my questions pretty thoroughly. Legit dude. It turns out he won’t be doing my onlay procedure because of scheduling and I have Pasha instead but I’m fine with this. They both seem pretty great.
NEXT was my cleaning. I had Kathleen. She is awesome. It takes a lot of charisma for someone to «vibe» with you while they are cleaning your teeth. She does that. Fun person to talk to. Likes music. I like music. Party-​time numero dos. Alright, alright, alright.
When my cleaning was done I still had a few questions about billing so I got to sit down and talk to Lulu again, which was awesome because Lulu is Lulu and she’s just a nice person to be around… also, she’s great at answering questions. I’ve never had an onlay done, so naturally I was a little curious about the reasons for doing one and whatnot. Lulu had actually had one of her own teeth done at the office and had some before and after photos. Looked great. Called back later to finalize scheduling and talked to Carol who answered more of my questions. Questions, questions, questions. They are willing to answer a lot of questions. Great customer service all around.
I’ve probably given you a decent idea by now what you can expect from this place, so I’m going to go do something else.
Goodbye, Unilocaleople.

My daughter referred me to West Hills Smiles knowing how selective I am when it comes to everything — food, clothes, medical care, etc., etc. I want the best I can afford. Was she right on target! Lulu and Judy are the office image up front. Their upbeat professional attitude fills the atmosphere with joy and confidence. Dr. David Sturgeon is one of a kind. He is knowledgeable, highly skilled, professional, and caring. He treats his patients like intelligent beings. Every decision made is a well informed and thoroughly evaluated one, by both, patient and doctor. I highly recommend this state of the art practice. Z best for Z best!

Super nice place with great people. The office is really nice and clean and the people working there were super friendly. You get to watch tv while the dentist is working on you as well. So glad I switched dentist and they were even able to bleach my teeth after for a great price

I believe in Unilocal and for this place to have a 5 start with 75 reviews made me want to call and check them out first. The person who talked to me over the phone Lulu was very joyful and made me want to come in more! My son had and emergency and I was able to be seen right away, from the moment I walked in the office the vibe of the office was very positive, my sons experience was positive with Dr. Ben and his team, he told me that he likes this place and is looking forward to coming back.

I started coming here about a year ago and receive the best service. Not only is the dental work the best I have received, but everyone in the office is very personable. They all remember you by name so it feels like you are at a friends house instead of at a dental office.

This is THE place to go for your dental needs. And it doesn’t even feel like you’re at the dentist.
First, you walk in and see their beautiful lobby that has a really big and soothing aquarium. They offer you snacks and drinks and the front desk girls always have a smile on their faces. On my first time at the office the assistant gave me a tour (I never had that before!) and taught me about the sterilization process and how they take care of everything for you. The rooms are gorgeous! Everything is brand new! They even have those little cameras that take pictures of your teeth so you can see them (that was helpful because I had a crack on my tooth that I didn’t think it was a big deal until I saw it with the camera, ew!).
Lastly, the doctors are amazing. I’ve met all of them because of my crazy schedule and all of them are caring and charismatic. They didn’t try to sell me any treatment, but told me that their job was to educate me about oral health and my options, so I didn’t feel any pressure to proceed with anything I wasn’t comfortable with.
I will come here for the rest of my life!

WOW… Great place. First of all, the whole entire personnel has the natural smile on their face and are polite. They make you feel like you’re the only patient. I even got a tour, i have not had that experience with any other dentist. Another thing i liked is, Dr Pashas’ welcoming experience, he puts a plan for you on what needs to be done, both short term but mostly long terms. He allows you to take control of what you want done. First experience makes a big difference. I am glad i came here, and i have a feeling this will be for long term plans. By the way Dr Pasha, Barcelona fan!!! Sorry had to throw that in there.

Perfectionist!
I couldn’t say enough about the professionalism of the entire staff. They aren’t one of those wheel em deal em places that offer extremely cheap deals on teeth. You get what you pay for. More than one time have I gone in and the doctor hasn’t been happy with a crown and I had to come back. Like I said perfectionist! They will take that extra time to make sure what they put in your mouth is perfect! Considering I live in Westlake Village and drive to West Hills to get my dental work done should say something about their work. If you care about the quality of work that’s going into your mouth then look no further.

I was referred to the office by a friend who knew how terrified I am about sitting in a dental chair. I can’t believe I waited this long! It is by far the best dental office I have ever been to. Not only is the office extremely nice and relaxing, the staff and doctors are ah-​mazing! Everyone in the office genuinely cares about you as a patient and you’re not just another number. I don’t think I will ever go to another dental office again!
Oh, and one more really cool thing, you can watch a movie on Netflix with these really awesome glasses/​goggles while you have your dental work done which definitely takes your mind off what’s going on in your mouth. Just what I needed!!!

My husband needed to have extractions and other dental work ASAP. We are both in our early 50’s and terrified of the dentist because of the ones we had as children.(I swear, they went to the New Jersey Dental School for Sadists). The few we’ve had since moving to CA have been incompetent and costly. So I came to Unilocal for help in finding one…
Thank you, Unilocalers! The staff here are just wonderful. And they helped us work out a reasonable payment plan. My husband hasn’t felt this good about his teeth in many, many years. Dr. Ben goes out of his way to make something work for you. Highly recommended! And it’s so nice to be greeted when we walk in by a very friendly puffer fish in their tank!

This was the worst experience I’ve ever had visiting any dental office. It truly is a wonder that this place has received the ratings it has given how inconsistent in treatment and inaccurate in billing the practice is.
I visited this dentist for emergency treatment and given that I would have to be there, I also scheduled my routine cleaning/​check-​up. ¾ into the actual cleaning, I was told that my time «was up» and that the next patient was here. I was flabbergasted that they would stop mid-​treatment and FURIOUS when they suggested that I could either 1) come back a 2^nd time to complete the treatment, which they would then «try» to bill my insurance company for a 2^nd treatment (which they admitted may not be covered, thus leaving me with a large bill) or 2) I could pay out-​of-​pocket for my additional visit (again, a large bill).
Moreover, the specialist that could perform my emergency treatment was not in-​network, which would leave me with an estimated bill of $ 2000+. When I had initially called the office to ask if they are in-​network, they said yes but did not distinguish that their specialist who could do the emergency treatment was out-​of-​network. On top of that, he was out for the next 3 weeks and they wanted me to wait! Needless to say, I soon received my treatment at another place (in-​network cost $ 200 vs. their $ 2000).
On top of all this, they recently sent me a payment request saying that «in anticipation that your dental insurance will not cover this portion of your bill, we are asking that you pay ~$ 200». I was confused and furious given that at the time of treatment, they assured me that my treatment was preventative and thus covered 100% by my insurance. I went online to my dental insurance site and saw that yes in fact, my insurance had paid in full 100%. This means that the office was trying to double-​dip and get an additional payment on top of my insurance payment!!! Soooo shady… why even send a bill «in anticipation» that your dental claim will be denied… why not just wait until the denial happens and then seek payment from the patient?
WORST. EXPERIENCE. EVER.