Stephen S Cheung, DDS

They didn’t want to provide covered preventive services until after I got the insurance company involved. Then they turned around and billed for those covered services after they had already been compensated by the insurer. When I called them out on it and again got the insurer involved, they acknowledged that they were paid, adjusted the account balance to $ 0, and then, without having the b*lls to inform me, asked the insurance company to reassign us to a new provider office. They have also doubled billed the insurance for services, which were denied. You do not get to see the actual dentist every six months unless THEY determine it is necessary. Again, this is a covered benefit. Seems like they just want to cash the monthly capitation check and provide zero services. One star for dentist’s beside manner and one for Jennifer the hygienist. A new office staff is seriously in order!

This review has been overshadowed by the unprofessional staff the dentist has working in his office. It’s unfortunate since my mother in law is quite pleased with the dentistry service.
The lack of customer service, hostility and unprofessionalism shown by the dentists staff is a disappointment. As a senior leader of a Fortune 500 company a successful approach to customer service is consultative, kind, nurturing, solution-​oriented, remain professional at all times. My elderly mother in law who was mistaken that she had an appointment spun the office into insults. My response was calm and «ok let’s move forward what’s the solution, when should she return?»
Once the front office staff was done scolding then the dental hygienist came into the lobby and continued to ask why there was confusion on her appointment. Seriously?
Unfortunately excellent service is an overall experience you have throughout your visit whether you’re a patient or family member. Hopefully the dentist will provide customer service workshops for his staff or maybe they are stressed and just need a nice vacation?

Dr. Stephen Cheung is a very friendly person and made me and my wife feel very comfortable every time we visited him in the past 1 year. We have visited him 3 times and we had only good experiences every time. His support staff were also amazingly friendly and capable. We are glad we have Dr. Stephen to look after our dental health ! :-)

I have been a loyal client since the first visit. Dr. Cheung and his staff are incredible.

It’s a bit of a drive but didn’t mind ’cause I was pleased with the work that Dr. Cheung did with my entire Family. Staff is very welcoming, and great @ making my kids feel comfortable!
I’ve been going from Dentist to Dentist but Dr. Cheung is a keeper! Highly recommended!

I have been to a lot of dentist and dr cheung and his team is one of the best — nice, caring and not a money hogger, only suggest what is needed and always give me choice. Thank you dr.

I changed insurances, so had to switch dentists. Mind you this is back in 2010. Generally I pay copays, or anything outstanding immediately after my procedures are done. I get a bill in ⁰⁴⁄₂₀₁₄ saying I owe $ 25. I call in and it’s a copay for a dental cleaning, which I’m sure I already paid. If I were able to provide a receipt (FROM 2010), they would waive the fee. Seriously??? Who saves receipts from that long ago? Although I know I’ve paid the copay already, I just paid the $ 25 because clearly these crooks need it more. Thankfully I have a more reputable and honest dentist who doesn’t immediately feel that removing teeth is a first option. Of which my crown caused pain for over 6 months until it was repaired by another dentist. Wow. Just wow.

Dr. Cheung and his staff are top notch. They are do everything they can do accommodate my special scheduling needs and provide useful advice on how to deal with patients’ unique dental issues. Also, we like the fact the, unlike other dentists in the same geographical area, they do not try to sell you useless treatments and deep cleanings to order to wring more money out of you.

Staff is nice and friendly… I enjoyed my visits here. I didn’t feel scared or nervous. The location is convenient for me and not far at all. There is a big parking lot adjacent to the building located on the same block. Fourth floor suite 417, and you’re there.

Okay, we’ve been going to Dr. Cheung for a while now. He is a very nice man and compared to some other dentists we’ve had, he doesn’t try to up-​sell or anything. This we like very much. Plus, he gives you a new toothbrush and some toothpaste when you visit. Great!
Have to deduct one star though because they are somewhat air headed about appointments and billing. Once, my wife showed up and they said, «We don’t have any record of an appointment for you.» Luckily, she kept that card they gave her 6 months prior and pulled it out on the spot. They apologized and was seen a while later. Also, while it seems they are very tightly booked, once they canceled our appointment and then rescheduled for 2 months later! Yikes.
That being said, we really do like this dentist and will be going there still even after moving to Chatsworth! Go Dr. Cheung!!!

I went there 4 times. So far I like it.
All I did were regular cleaning & deep cleaning.
What could be worse in those cleanings!
Receptionists were nice and friendly.
Doctor’s also nice.
I liked my deep cleaning lady.
The whole dental office is very cold all the time.
Though very convenient location in valley.