Agoura-West Valley Pediatric Medical Group

I’ve been meaning to write this review for a while as this office certainly deserves it. Both of my kids are patients here (6 year old and a 1 year old) and I love Dr. Bromberg. We got him by accident when my daughter was born and we’ve loved him since day one. He’s extremely thorough and always makes her feel at ease. He is amazing with babies and everyone I know sings his praises. We’ve also seen Dr. Tolcher, Dr. Ginghold, and Dr. Spaulding and I like them all too. We’ve never had a bad experience. The office staff is professional and we love ALL of the nurses at both offices too. My kids are completely comfortable with the entire staff. I’ve always been able to get a same day appointment and always get a call back if I put a call in after hours.

I love Dr Tolcher Dr Stafford and Dr Gingold. I haven’t seen the others. This practice is open Saturdays too which is nice and they always have a Dr on call. They are really good with kids and usually respect parents wishes regarding feeding, sleeping, vaccination etc… I noticed some bad reviews on the other doctors. The ones I have seen have been fantastic. I am especially impressed by Dr Tolcher’s knowledge and bedside manner. He is absolutely amazing.

We really love this pediatric office! My son is 6 months old and they have been great. No issues with billing and are always polite. We love Dr Tolcher and McClaren, but have also seen Dr Spaulding who is really nice as well. The only bad experience we had was with Dr Gingold. She was extremely rude, late to the appt which she scheduled, no apologies and just awful to work with. Thankfully that wasnt my first time there and had seen other doctors who were great. Otherwise based on my appt with her I would have never returned. Ive heard the same about her from lots of other moms. So id suggest anyone except her!

The pediatrician we chose before our son arrived took far over 24 hours to visit at the hospital when he was born. 15+ hours post birth it took a nurse to recognize a problem and tell us that our son needed surgery. We made another call into Agoura-​West to check on the doctor’s arrival time. 15 hours later, the doctor arrived and spent a very short amount of time with us. Needless to say we moved on to another pediatrician and are very happy.
Unfortunately, months after parting ways with Agoura-​West, we got a very suspect high bill from the office. I called to work with their billing department who it turned out failed to charge our second insurance… they said it was their policy not to charge multiple insurances (though when we primarily spoke with them they said they did). We resent them the EOB paperwork and thought that fixed the situation, until another bill came for the exact same large amount. Finally I made a third — angry — call to their office and they admitted the second insurance *just* went through — after they sent us bills for much higher amounts. I have no idea if they would have reimbursed us the difference, but at least over the phone, it seemed like over-​billing was no big deal to them.

Dr gingold and Spaulding are great. However I only gave 3 stars because they’re office staff is just awful. Every single time I call to make an appointment or for phone advice. I have to hold for a MINIMUM of 15 – 20 minutes before someone will pick up. It’s ridiculous. In that amount of time anything can happen. And that’s not something I need with a fussy infant/​toddler.

Im surprised with the 1 – 2 star reviews for Agoura-​West Valley Pediatrics.
The last Unilocal was 2 years ago and AWVP is deserving of a nice review.
This office/​medical group was started by my pediatrician, where I was taken as a baby till age 12 or so and is now where I take my newborn. The office has a solid history and grat group of Pediatrians.
I can’t speak for Dr. Mc Karen, the reason this office seems to have a low rating but I can speak for Dr. Kenneth Cosmer and the staff.
First off the staff, from phone calls whether it’d be for appointment scheduling or advice, they are friendly, informative and get things done in a timely manner.
I remember Dr. Cosmer when I was a kid so he’s been here at least 20+ years and is as nice as I remembered him.
Dr. Cosmer is the old school kind of doctor my child needs in that he takes his time during appointments, has a great bed side manner and isnt quick to draw pen to paper for presciptions. I couldnt be happier that Dr. Cosmer still practices medicine and he’s works out of two offices that work with my life– Agoura Hills and West Hills, Ca.

I love these doctors, ESPECIALLY Dr. Andrew McLaren. I don’t know what all the other complaints have been about, but he has been both my girls doctor since they were born and he has been nothing but fabulous. He is professional, friendly, and has a great demeanor with the kids. My girls love going to him. He administers all the shots (as opposed to a nurse). He listens (and takes notes). I don’t particularly care for the women doctors there, nothing against women but they just aren’t as friendly as Dr. McLaren or Dr. Tolcher. They are very flexible and will see your child if you need to get in immediately. Plus, I’ve never had to wait more than 20 min.

I am a mother of two, boy 15 and girl 12. We have been going to this practice for 14 years. I would absolutely NOT recommend mc laren. He is an arrogant, rude, self seeking doctor. Such a shame that they give him place in this practice. He has zero patience, has the arrogance to enter into an exam room with not even the patients medical records. It s a joke to watch him practice.
Make an appointment with anyone other than him!

The billing department is horrible. The woman in charge makes mistakes on just about every visit. Then she immediately charges finance charges on a balance that is not even due. She doesn’t return phone calls. Says she can’t accept email or email corrected bills. (Can only accept 1990’s faxes or snail mail).
For four months now she continues to send us a bill we don’t owe with mounting finance charges. We have called her and left detailed messages over 20 times. She has NEVER returned one phone call and is NEVER available to answer the phone. In past incidences she has been rude and unprofessional. She has no business working in an office with such a group of caring doctors.
Over the years we have expressed our concerns about her and the billing to the doctors and other office workers. They all act like they’ve heard it a million times, but they do nothing about it.
We are long time customers. My mother used to take me to Dr. Millhouse and Dr. Spaulding the doctors that started this group. All the doctors are great! They are kind attentive, helpful, wonderful with the children and parents. We especially like Dr. Gingold.
I hope they will do something to correct the billing issue. We don’t want to use the group anymore simply because of the billing problems.

Stay far away from Dr. Andrew McLaren — mothers be aware, that this is not a patient doctor. He was incredibly rude and insulting to my wife (who is a very kind woman). We didn’t want one of the shots for our 1 year old and he snapped, «I wish you had told me this before I ordered the shots, this is 50 dollars down the drain now,» hen walked out of the room and yelled at the nurse that the «mother had changed her mind.» In actuality, we were never given the opportunity to accept or decline the shot. When she tried to clarify, he snapped, «Get with the program, lady.»
We’ve since taken our business elsewhere.

Love this place, best doctors around.