Grand Brass Lamp Parts

It has taken three weeks to receive my order which is still not yet arrived. Original order called for 2 day delivery. I had the pleasure of speaking with an incredibly rude customer service agent who denied any responsibility or willingness to help. Look elsewhere for better service.

Terrible customer service. Extremely rude, unorganized, and we often received shipments with no paperwork and no confirmations. We called the owner Joe to work out some shipping issues, and he yelled over the phone and hung up before we could get a word in. If there were less stars to give, I would. Extremely unprofessional.

I have ordered from Grand Brass several times over several years; a few hundred dollars worth of business. Once they sent me the wrong part, and when I called them, they sent the right part with no additional shipping charges. That was awhile back.
Recently, I wanted to wire up one of my ceramic lamp bases, so I got out my box of lamp parts, all of which were from Grand Brass. The 3-​way brass sockets that I had received 8 years ago were all cracked and disintegrated. I looked at two lamps that are in my house that I had used these sockets in, and one of these was cracked too, so I assume people who have bought my lamps are experiencing the same problem. Not good for business! Since they were made of solid brass, I had assumed they would be durable.
I spoke to two people at Grand Brass, and neither was willing to exchange them for non-​defective merchandise. I will not be buying any more parts from Grand Brass.

I recently ordered some parts online because Grand Brass does have decent pricing on their items. The particular item I ordered was a bulb cage and when it arrived the finish on it (compared to the pictures online) was horrible. It looked like someone painted it and then scratched it with a scotch brite pad in certain spots to expose the underlying metal and they called this a «finish». Secondly the bulb cages didn’t fit the sockets that I used. Upon calling customer service, the lady informed me that the bulb cages should be used with other types of «fatter» sockets. Nice of them to mention that on the online description. Furthermore, she would gladly waive the 20% restock fee (–wait…are you kidding me?) but I would have to pay to ship back the faulty and ugly product. Great service.
Furthermore, Grand Brass charges both a shipping and a handling fee so if you are buying online, go ahead and get excited about the reasonably priced 5 dollar socket because the time you hit checkout, it will be a 19.00 socket with shipping and handling. It’s like doing business with one of those «Only on TV companies» with all their shipping and handling charges.
This business appears to be in the dark ages and doesn’t really care about customer service or stand by their products.

I have been purchasing lamp hardware from GBLP for a couple of years. They are by far the best resource anywhere for lamp parts. They process and ship orders very promptly, and their products are of the highest quality for the best prices that I have found, period. I have ordered components from other online sellers, and there simply is no comparison. I highly recommend Grand Brass!

Ordered some brass tubing, 6′ long. (Shipping to CA waaaay overpriced) Arrived bent, so I had to do some fast thinking while the UPS guy stood there. I decided to accept the shipment, but only because it’s so much trouble to do the whole rma thing…
Then find out that it wouldn’t have helped to even contact them, since they were out on two week break (didn’t know *that*).
Overall, I think I’ll shop somewhere else next time.