Gem Jewelry

I bought my wedding rings here and haven’t had an issue. I’ve been to them for service and some other unique requests and they’ve always done their best to make sure I was completely satisfied. I love this place and really enjoy the small business feel of the place. I would definitely recommend to my friends and family. If you go, ask for Michael. He’ll take care of you!

I am writing to convey my deep disappointment with the complete lack of customer service I experienced today at this location of Gem Jewelry. I stopped by the store with my nephew to simply have his new watch sized before the holiday. Considering the season, I fully anticipated waiting, and I certainly anticipated paying for the service. After patiently waiting while watching the overwhelmed and flummoxed staff attempt to help others, we were finally addressed. The staff member then curtly and dismissively stated that there was nothing they could do for us until at least next year since the watch technician was fully committed. He offered no other solution, so we left discouraged.
However, on the way home I stopped at another jeweler in Farmington and not only was I promptly and graciously helped but the adjustment was made for free – all with holiday cheer, in just a few minutes! This is the customer service I had hoped for! I shall certainly continue to patronize and recommend the jeweler in Farmington without ever considering this or any other Gem location again.