The UPS Store

Went to drop off a prepaid UPS package. Needed tape – they charge $ 1 for tape. WTF… Seriously!!! Will just take my package to UPS on Baldwin Ave.

If I had the opportunity to give 0 starts I would… I went into the store Saturday afternoon to print some invitations and Lillie said «I’m sorry I’m really busy, we are Closing in 30mins I have a lot to do, and our printer is new… I don’t really know how to modify it so we can print what you need, but there is Office Depot around the corner»…All I have to say is that Lillie has HORRIBLE customer service

Angie thank you so much for all of your help… you truly helped me turn a huge task into something manageable! Vanessa-​thank you for having my documents ready and printed. Angie! you helped me turn all of the copying and paper madness into a easier project — you patiently waited and helped me as I gathered everything that needed to be sent out & you got the package out in time to arrive in Baltimore by tomorrow. Great service ladies! Very pleasant. Cheers

Very helpful UPS store staffed by people who know what they are doing and can do it very quickly. Thanks Vanessa for ensuring the driver got my urgent package right as he was leaving. Will be visiting again!

Went in on ¼/​16. Lillie and her coworker were more concerned about discussing when they were taking their breaks and going home. Went up to the register to purchase tape, and the girls didn’t even acknowledge me. I asked Lillie if it was still $ 2 for tape and if my box was ok or should I purchase a new one since it had a small tear. She rolls her eyes, says she’ll see what she can do and proceeds to finish my transaction. If I’m paying for a service that is her job, I don’t expect or appreciate attitude. Really disappointed, not to mention I was the only guest in the store.

Upon Walking into the store I was immediately greeted with a warm welcome from the friendly faces of the two employees. They were both extremely helpful, and truly delivered world class customer service. I wasn’t sure that I had made the cutoff for the drop off time, but they reassured me that I had and also advised of their new store hours. They built an instant personal connection with not only myself, but also with each person who entered into the store. Vanessa and Lillie thank you so much for your assistance this evening. UPS is lucky to have you both working for them.

I’ve never really used anything but the postal service but I stopped in at this store and had Lillie the CSR that was in there help me. She was curteous, friendly and knowledgable as to the best way to ship my packages! I am def a fan of the UPS store & hope your clerks are all as willing to help as she was. Thank you Lillie!

Nothing says ‘Happy Holidays’! Like 13 of the 15 packages UPS delivered being heavily damaged and one of them almost completely opened on the bottom. Seriously guys, I get it’s the holidays, but at least make it LOOK like you weren’t just lazily throwing the boxes around.

Quick friendly service and a super easy process. I brought in a couple of returns and was in and out within five minutes.
Note to the wise: pack your stuff and bring a marker. Labels are provided.

I go to this store for convenience since I usually have to start my shipping process by visiting Walmart and purchasing bubble envelopes.
It’s more expensive than USPS, as expected, but the short lines and opening hours make it worth it.
I shipped a package via media mail from this location today and was helped right away. The representative was a little curt but fairly friendly and helpful and got everything squared away quickly.
Overall, standard experience but great for those that need to get in and out quickly and have a reliable service provider with tracking and insurance.

Nice people, nice store BUT don’t be fooled by their «niceness»! They are 2x more expensive then the FedEx store on Azusa. The girl wanted to charge me for a 18″ x 18″ box for my item that was which contained a basketball. When I questioned the size she said she was going to cut it down.
The total cost to send a 5.2lb package to Kentucky was over $ 73.00 (standards shipping 6days plus).
At the FedEx store the complete cost for 3 day shipping and the correct size box $ 33.10.
Like I said, don’t be fooled by their «niceness» or be ready to pay for it!

i typically use the main ups location but i was already in the plaza and wanted to finish all my errands. the 2 employees behind the counter were friendly and quick. they answered my questions about other services and provided me w the price lists of those services. thank you.

I went to the store to drop off a package which contained my galaxy s5 that was damaged. I had cut open the box to show Scott forest that the product was inside the box. 1 died was text, I asked skype forest if he could tape it up and then send it off, and I was told 4 a small strip of clear tape will cost me $ 1. I asked for the package, and went right across the street to T Mobile, and ask them could they take it off for me and they did with no problems. I have never had that problem with UPS is competitor FedEx! You can tell who’s going to keep my business in the future. I want to personally thank Mr Scott forest for charging me a dollar 4 4 inch piece of Pape when I can buy that tape at the 99 cent store for 99 cents but chose to go to T Mobile right across the street.

staff is so wonderful and friendly! I frantically showed up because I had lost my tracking number and cable company was saying I never shipped their cable box when I upgraded. They were threatening to charge me $ 500 if I did not mail it back. You can imagine my distress because I was CERTAIN I shipped via UPS. The young lady explained that the only way to look up info was with tracking number. She saw the stress on my face and said … let me see if I can find a hard copy… we keep those for a short time but may take a while. SHE FOUND THE HARD COPY… she then was able to plug in the tracking number in the computer and walla… cable box had in fact been shipped and received by cable company. gave me date and time. She didn’t have to go the extra mile for me but she did. awesome customer service … beyond just a UPS drop off spot!!!

Monique was very nice. Dropped off a package with no tape, she explained WHY they charge $ 1. They get over 200 drop off’s a day which they make $ 0 when the label is already on the box. The cost of tape adds up. Which is as good of an reason I could have asked for.
She also made keys for me, and then she told me that since i was now a paying customer, the $ 1 tape fee was waved.
Thanks Monique.
See you soon!

I had to return something with a UPS label that the manufacturer send to to return the stuff. The ladies wanted to charge me $ 1 for taping my box. I find it very petty to charge $ 1 when they already made money off shipping the item. I won’t be coming back here anymore.

What can I say, I gotta give it to Esmeralda. I’ve been to this 2 days in a row prior, with a Sony work ticket. Sony told me to «Just bring it to UPS Store at this address, give them the event ID, and they’ll take care of you. But don’t go until 4 hours later.»
So I followed their instructions and went 4 hours later, only to be greeted by a gentleman that told me «Sorry, your EventID is NOT in the system.» He scanned the serial number bar code on the laptop and still said «Sorry, it’s not even showing in our system». Not his fault, and he wasn’t terrible at helping me out. At this point, I thought it’s probably Sony’s problem and I would just need to wait it out.
Decided to go the next day, (keep in mind I created the issue with Sony Friday @ 1:00 PM) and the UPS store was open. But of course, I was hoping the system would be updated so that I can finally give the laptop to them and be done with it. Greeted by a young lady, and she made a few phone calls, and finally did the same as the gentleman the day prior. «Not in the system, not even the serial number». Now, I’m getting somewhat annoyed — not at UPS — but at Sony because I figured they never submitted my work/​eventID. I figured I’ll just call Sony once the holiday was done (labor day on monday)
Tuesday comes by, call Sony, and Sony says «it’s been submitted, and everything is confirmed. If they cannot figure it out, use your own money and ship it yourself. Sony will reimburse whatever you paid for shipping, as long as you provide the receipt». This was my worse nightmare a this point. I didn’t have a box, so I would have to purchase a box, pack it myself, and on top of everything, I didn’t even have any instructions on what to «pack in» or what address to ship it to! Did I have a service number? All I had was an eventID. I didn’t want to prolong this process anymore than necessary as I needed the laptop ASAP. Cannot afford any mistakes on the service process!
Then came Esmeralda, which to be honest, I was expecting the same thing. What do you know, same thing happened. Not in the system. But things started changing. Esmeralda started checking her e-​mails and faxes! «Sometimes they’ll e-​mail us and fax us the work order/​eventID for this type of service» — WOAH… why didn’t the other 2 reps know about that? No matter, they probably had no experience. Furthermore, it still didn’t show anything, and she couldn’t find anything. At this point, I was ready to give up and call Sony again. But Esmeralda kept going, and even called a few other UPS support to see if anybody received anything or if there was another special process. This is what I call REAL customer service. My goodness… eventually, she found this link that said «If eventID doesn’t exist, click here». And that’s exactly what she did. popped in my eventID and BOOM! Everything showed up! Talk about persistence to strive and place the customer #1! I felt like I was being treated like royalty, and she definitely went ABOVE and BEYOND what a normal customer service rep would EVER do!
Because of her, I would actually pay MORE for the service she offers, and the dedication she has shown. Normally I would go to USPS or Fedex to ship something, but I will pay more just to show my appreciation of what Esmeralda has done for the UPS Store in West Covina!!!

Esmeralda is very friendly, usually I hate dealing with cashiers because I’m prone to getting bad service or something. Anyway, very helpful with information on boxes and shipping rates. I know that I will be returning here for all my shipping needs. Parking is cool, and subway is next door so you can ship, then eat some sandwiches!

My favorite shippers ! A one stop shop

This place is totally fabulous… :-)
My old UPS store in Azusa closed… :-(
The Box All Parcel Center in Alhambra is a dump… :-(
But his place is clean and fresh :-)
Fantastic happy Customer service… KUDOS + :-)
I totally love this new place next to Albertsons… :-)
Off my package goes to Verizon… -)
Verizon…hmmmm… that’s a sad story… :-(:-(
I’m always shipping stuff back n forth to Verizon. :-(:-(