Seidner’s Collision Center

Brought my Mercedes ML550 to Seidner’s Collision Center here in West Covina and must say… these guys are extremely professional, kept me up to date everyday on the status of my vehicle, made the whole process painless, and the car came out awesome!!! I always recommend Seidner’s for all your auto body repairs. I have used the Industry and West Covina shop for the past 11 years when accidents happen and I am always impressed with the work. Thanks Seidner’s!

Update: Ed, the manager reached out to me last week and expressed his apologies regarding the missing parts. He confirmed which parts were missing and proceeded to order me a new one. He called the next day saying they had it ready to pick up. Thank you for living up to your promise excellent customer service.
The lesson learned is still though: don’t leave things in the car when dropping the car off at a shop.
Thank you Ed and Seidner’s!

From the time I made my first appointment, the hard workers at Seidner’s Collision Center Guided me to get my car in and they really handled the rest. They were always keeping me up to date with estimates, changes of repairs, or letting me know my vehicle was available. I was recommended by Ruben Laguna and I could not be happier with his recommendation and how I was treated by the great staff. Roxanne was great and always kept me informed of added repairs or parts. She also managed anything extra between insurance company and maintained a log between each other. They helped me with getting to rental car location and back with the help of enterprise which made it effortless to get back on the road.
As for the body work done to vehicle, it was superior quality work. The perfect blended paint really gave me peace that there were really no signs of any damage to vehicle. Very Happy with repairs and to be back with my vehicle. No one ever wants to go to a collision center but if you do, Seidner’s Collision is truly the way to go. Thank you all for your help!

Jim Harris was awesome in following up with me on what was going on with my repairs. Nice facility with friendly staff. Parking lot gets a little full at times, making for finding a spot a bit challenging when I first came in for inspection, but that’s just being nit picky.

Wow!!! Best best best repair center I’ve ever been to. I was recently rear ended on the 605… And it was pretty bad. My insurance company, Allstate informed me to go to Seidners. My claim adjuster and point of contact there was, Jeremiah. He was the reason why I gave five stars. From beginning to end he was very very helpful. He would literally update me with the progress every couple days. I don’t know any repair centers who do that. The car was ready at the promised time. It was a very smooth process. I have nothing negative to say. Thank you so much Seidners and having Jeremiah on the team. Definitely will always come back here for all my repairs in the future!

After 23 years accident-​free, my number finally came up. My insurance company, Allstate, arranged a drive-​in appt with an estimator working out of this location. As I was waiting for my estimate I watched the shop operations and was impressed with the professionalism of the office. I decided to make an appt to drop my vehicle for repairs. The front desk customer service reps, Kelly and Paulina, were helpful, efficient, and friendly. Upon drop off, Jeremiah went over my vehicle with me, discussed my concerns, and eliminated any worries that I may have had handing over my the keys to my car. During the course of repairs, I was kept updated by Jeremiah… I never once had to call for status. My car was completed one day early! Upon pick up, I was so excited to see my beautiful car! I could not find any evidence that my car was ever in an accident, and in fact, it looked better than it did prior to the accident due to the fact that they offered to clean up my headlamps at no extra charge! Great staff, great product, great service! I’ll be back!

I took my truck in in April of 2016 after I was rear-​ended in a car collision on the freeway I made an appointment and I was greeted by a very friendly and professional receptionist and then I was introduced to Rubin who took care of my car answered all questions and concerns that I had and even though some were a little bit out there, I’m not too car literate he even took the time to answer those he went above and beyond and take care of everything in my truck when I got my truck back in about 11 days oh my gosh it was beautiful the workmanship was amazing the truck looked better than before everything was just outstanding so I highly recommend seidners you can’t go wrong, go see Ruben he’ll take care of everything for you two thumbs up. :)

Unfortunately, we have had the necessity to bring my wife’s vehicle in for repair on several occasions. Each and every time, the front office staff is courteous, knowledgeable, patient and will explain all the details involving your repair. The adjusters are professional and very knowledgeable also. Follow up phone calls are always expected, as they always give you progress reports. Kudos to Kelly and Ruben for doing a great job during this visit. My repairs were completed two days ahead of schedule, and the work was magnificent. Exact color match on a pearl diamond white suburban.

By far the best body shop I’ve had service with. For starters the lobby is clean and they have complimentary coffee. Liinda and Monice are very good at communicating with you and walking you through the process of having insurance pay for your vehicle repairs, etc. The tech are also professional keeping you updated on the status and answering any questions.

I just had my vehicle repaired at this body shop and I am truly impressed. I believe that the art of customer service is now a lost art but Seidners has given me a new outlook. Kelly at the front desk was awesome! Ruben, my estimator, was top notch. Aside from getting updates via text about my vehicle repair status, I would also get calls from Ruben with updates. The work done to my car was great but the service I received was awesome. I would highly recommend Seidners for any auto body repairs.

I was involved in a small accident. I used SEIDNER autobody repair to take care of my accident. I was very pleased with the service and the courteous people at SEIDNER autobody. The repair was completed in the time stated by SEIDNER and I was kept constantly informed of progress of the repairs. I saw the fours stars given by others and I would give them five.

My AAA insurance refereed me to this location after my accident on Dec. 2016 I was extremely pleased with their work & customer service. They kept me informed throughout the entire process and the turnaround was extremely fast and the work on my car was just as expected. I defiantly will refer them to family and friends and will use them in future repairs.

Every time there is a fender bender, I come to West Covina Seidner’s. They are professional. I really appreciated their text messaging me updates. Everyone is friendly and professional. They did the foot work with the insurance company. Great job! Roxanne and Kelly helped me this last time. Thanks!

I’m going to keep this review short. Thanks Juan for the great customer service you provided me and to the rest of the staff at Seidners West Covina Thank You! Excellent service. The paint job performed on my Bmw is spot on, perfect color match, great job done!

I had a couple of repairs done by this place and I made a call today to see if I can get a repair done and I was informed they don’t take Safeco. I am not sure why since this is a really good insurance company! Well i want make sure you all know they pick the insurance they want to work with which to me its really suspicious as to why they do. One thing for sure is they ain’t fooling my insurance.

I was trying to find an auto shop for my car, half damage for insurance, and half damage because of my own, so I visited 2 auto shop and I stopped at the third one which is this one, the front fest lady was very rude and ask me to leave saying I didn’t have an appointment with the insurance company, and I thought about it, and ask the quote for cash, so she find another pretty lady to do a quote for me, well that lady is pretty, but she was so prideful, omg, I didn’t know she really know cars, she let me wait for 20 mins, the other 2 shop let me wait less than 5 mins.
Well, I know they are a big shop, however I don’t think they could be so prideful, so I leave my review here with 2 stars, because they had a very bad attitude.

Seidners Collision in West Covina did a great job on my car! They kept me up to date during the process and answered all of my questions. Jeremiah was the person i worked with and he went over and beyond with helping with my car and working with the insurance company to get what I needed for my repair! Definitely recommend this location and will go back if I ever need and other repair work done!

My vehicle was damaged after being struck from behind while I was at a complete stop, including damage to the frame. Seidner’s did an excellent job repairing my vehicle. Their work ethic and demeanor is outstanding. The work is guaranteed for as long as I own my vehicle.
I would highly recommend Seidner’s on Rowland Ave. The Manager Mr. Lopez and Juan are the best.
Debbie Ann Bonillas

My new vehicle was damaged after being hit from behind while I was at a complete stop, including a bent frame. The other party was traveling 35 mph. Seidner’s did an excellent job in repairing my vehicle. Their professionalism is outstanding. The repairs are guaranteed for as long as I own the vehicle.
The Manager Mr. Lopez and Juan, including the office personnel are always very pleasant and professional.
I would recommend Seidner’s on Workman to everyone.

First of all please let me mention that I received really great service from my technician named Juan however, the receptionist name Elsa is no good.
She has terrible customer service and is extremely unprofessional.