Pottery Barn

not only did I get good deals on furniture, but the customer service was amazing! Specifically, Jim. He was kind, helpful and went above and beyond to make sure I got the product I wanted and followed up with looking up items that were not on the floor. Talk about someone who takes pride in their job!

I purchased a dinning table, bench for the dinning table and a rug today. When I got home I noticed that instead of 3 items I ve been charged for five. When I came back to the store questioning why I ve been overcharged, the sales person told me that they charge for table top and table legs separately??? That also applied for a bench!!! Have anybody heard of it??? I went on a West elm website and found this item. The most insteresting part that if you are buying it online, you DONT HAVE TO PURCHASE table top and table legs separately because it comes together (like in every normal store)!!! Also today I was buying a table (that turned out to be a «table top only») that has a price tag on it of $ 519.99 but have been charged $ 600 at the register instead ??? I drove 35 miles with a new born baby try to save money and got ripped off! Very confusing and disappointing service. I m going back there this morning to dispute my charges. Hope they have a good management team to resolve that mess.

This Pottery Barn Outlet store is so trashy. Makes Pottery Barn/​West Elm look so bad because of this outlet store. Shame on them! Target is kept in a better condition than this store.
— Sofa/​Seating Furnitures are all or mostly dirty.
— Rugs are so hard to look through because the rugs are rolled up and stacked on top of each other. This makes it difficult for a petite girl to go through them. You can’t even see the design of the rugs because they’re all rolled up.
— Most of the stuff is broken.
— There’s no sign in front of the store. So it was hard to find this place.
Not sure if it’s because I went later in the afternoon, but the place is still trashy. Waste of my time. Minus well just go to IKEA instead.

This is the Pottery Barn outlet. Plain sign in front, so you can easily miss it if not looking carefully for it.
There are a lot of items, but kind of oddball pieces with sometimes missing sections.
Have been there multiple times to see if I ever can find something I love, but so far no luck (and as you can see, I’m driving far from Santa Monica to go there).
You really need to be either: 1. Looking to furnish a place with possible mismatched style, and don’t want to go to Homegoods, or 2. Look for something specific, and happen to find something that will suit what you are looking for.
Like someone else posted, it’s like the IKEA As-​Is dept. So come with that expectation, and you will not be disappointed.

This place is for bargain hunters only. You have to put in the time to find a really great deal. And to get a better deal you are going to have to be okay with imperfections and come when they are giving an extra 40% or 60% off. But don’t be fooled, its «up to 60%» so do your homework and make sure it’s in fact a good deal knowing all the caveats.
I came here thrice before i spotted the office desk of my dreams. Perfect color, perfect size, perfect storage space. One corner had some minor imperfections that would have made it impossible to sell at a normal retail outlet. No biggie to me, if i wanted perfect, then i would be paying full price. Buying it was simple and I did get 60% off when all was said and done.
But pickup was kind of a nightmare. They ran out of plastic wrap to protect my desk while in transit. What!!! Thats basic guys! Thank goodness i had brought blankets to wrap the desk in. But it withoutwrap it was tough to get it to stay. They also had minimal help to load it into my truck. If i didnt have two husky helpers, the desk would have stayed in the store. In their defense, the loading guys were super nice and had the where withal to direct us to ikea across the street for rope to help tie down the furniture. They were just not that helpful.
In sum. It takes work to get a deal AND get it home on your own. But you can get a really quality piece of furniture that will last at a bargain price.

We went here early on a Saturday over Memorial Day weekend with hopes of getting some good deals. This place is a warehouse not a retail store (I’ve been to their other outlet at the bottom of the grapevine and it’s an actual retail store with outlet prices). Buyer beware… Most everything in this store is FULL retail price but they advertise it as an outlet price at final sale and everything has «flaws»… It’s a damaged $ 900 coffee table that is the same price online that I could get for new. Makes no sense.
Mostly furniture in there. Not many lamps, textiles or decorative accessories. I wouldn’t recommend it. Such a disappointment.

Came here on a Saturday. It was quite busy. First time coming here, Justine was very helpful and quick. I purchased a desk drawer for my room, will definitely come back for a bed. You get your best bang for the buck here. Although it is 40% off, you basically get what you paid for. I see it like a high end IKEA AS-​IS section but way better. Be sure you check for the imperfections though! A lot of people get mad because they didn’t check for it.

Was able to buy some amazing west elm pieces at incredible prices. I bought a gorgeous grey dresser for $ 204!!! Unreal!!! The employees were so helpful and loaded the items into my car so carefully. It was such a great experience. definitely recommend to any West Elm /​Pottery Barn fan!!!

I’m so very pleased and giving sales associate
Jim 5 stars I purchased a bed, dresser and dinning table. At a amazing price it takes a little patience to go thru store inventory but you find some absolutely beautiful pieces of furniture at amazing prices. Jim exceeded his customer service and went above and beyond to help my husband and I very attentive and great at multitasking. Keep up the great work Jim!

This place is a joke along with the people that work there. Do your homework people! They have no clue what they are doing. None! They are running back and forth aimlessly checking slips (manager Gloria included) and then throwing out a price (either from the merch locator which gives you the retail store price or sometimes even higher than retail and NOT the discounted OUTLET price) hoping it will stick and you will buy. Directly quoting here, «Well even if it’s higher, you still get a good deal after the 40% off discount.» Umm, yeah. More like a 15−20% discount from retail after they hike their prices. My experience was terrible! I walked in to purchase a desk for my child. Saw that it was overpriced from that of the retail store AND online. After challenging the manager Gloria with the overpriced item, she agreed to budge and price match the desk for the price online and in store. Before leaving, I inquired pricing for the Ava vanity from PB kids. I was told by the manager, Gloria, that it was $ 199. When I asked if she could confirm since no tag was visible, she proceeded to tell me that the price was accurate because she had texted her sister a picture of the item and told her she could get it for her for $ 120 (her price after the employee discount of 40%). At that moment, I saw her texting someone (probably her sister) a picture of the item along with a paragraph length text. I decided to leave the store. Walked back in 5 minutes later to purchase the item after all and was then approached by staff to notify me the price was now $ 299 (per the manifest). I did a quick search online and also contacted a nearby kids store who confirmed the retail price was originally $ 299 but the RETAIL store had it on sale for $ 239. I then asked to see the manifest for the item and was given a merch locator printout instead showing a price of $ 299 thinking I’d be fooled and buy their overpriced item. Rather than provide the customer with a positive experience and decent customer service, they lied and challenged their price increase knowing that the price they were giving me was the retail price and not the OUTLET price. Needless to say, I left the store without the item. Shame on them! Even after telling them I was going to write a review about my experience, they rolled their eyes and shrugged their shoulders. I will never shop here again and will be filing a complaint with the general manager at headquarters. You will NOT have this experience at the Tejon Outlets. Prices for the exact same items are much less and the customer service is nothing like this place in Covina. Ridiculous!!!

We found great deals here! The 40% off really helps! We bought brand new items in its original boxes. The warehouse guy was really nice in opening the boxes and loading it for us. Though things are chaotic here it is like finding hidden treasure. We will definitely be back as the deals are too good to pass up. We bought 2 nightstand and a coffee table for the price of just the coffee table at a normal pottery barn store. Beat thing is that it matches our current PB furniture.

We came in looking specifically for lighting. They did have quite a few pieces but they were mostly chandeliers with a few table lamps.
It did resemble what you would imagine to be the back store room of a Pottery Barn or sister store. A lot of items were in boxes. Some of them had catalog cut outs taped to them that show you what were inside the boxes.
Right now they are having a 40% off sale.
Although we didn’t find the right lights we were looking for, we did stumble upon a couple of brand new side tables and a coffee table. The employees were kind enough to remove them out of the boxes and place them in our car for us. We weren’t expecting to go home with big pieces of furniture but they were really helpful in making everything fit into our SUV.
I think it’s better to come in without a specific checklist as their inventory is so random. All in all we were happy with our purchase and will probably return soon to see what new items they will receive.
Btw, one employee said they would be getting small items like dishes, etc. this summer.

They have a great selection of furniture but the only real savings comes if they have a big sale, otherwise, the furniture seems to be about average of what you would pay online for something that would be new.
PRO TIP: Check what you’re buying at the outlet store with the online price so that you get the best price. The furniture will have the ORIGINAL price of the piece plus the outlet mark down. Online, you may only see the mark down /​sale price but not the original price (at least this is what the store manager explained to me).
Example: A West Elm bookcase original price was $ 1,500. Online its selling for $ 1099. At the outlet store, they will display the $ 1,500 price with a markdown $ 1200 for the same bookcase that sells online for $ 1099. If the outlet sale price is more than online, make sure you get an adjustment.
My experience at the store was great until I went to pay. The cashiers were very busy, it was chaotic, confusing and ultimately mistakes were made and I ended up having to spend about an hour extra at the store and another 45 min on the phone. The receipts are very confusing.
The white glove delivery service was very great and super convenient.

I was very excited after finding a queen canopy bed regularly $ 1999+$ 150 shipping +tax for $ 640 including tax. Sadly, after getting it home our boxes, which were marked 1 of 2 and 2 of 2, actually were missing a 3^rd box! After taking our old bed apart and all of the work of getting the boxes home, unloaded and up 3 flights (bummer of a townhouse) now we had to go back to the store hoping they could find the 3^rd box. No such luck! I had to spend 3+ hours searching for another bed that was COMPLETE! 3+hours! Ugh!
Then when they finally did find another bed with all of the pieces I was offered a small discount for the inconvenience. The multiple trips to and from West Covina, the frustration of everything and the over 5 hours TOTAL (just inside the store) of my wasted Saturday and Sunday should’ve added up to more than an $ 50 discount.
The good part is I found an awesome Alphabet dresser and *hopefully* a nicer bed than the first one.
*update: the new bed wasn’t black as the picture on the box depicted! It’s still an awesome bed. It had several nicks and a GIANT scratch on the back of the headboard. They offered zero discount on that fact! I ended up having to get 2 new dressers since the color was a Mahogany and all of my furniture was shabby chic! Would’ve gone great if the bed had been actually Black!
Gloria offered me $ 50 off the two new dressers but after everything it truly should’ve been more!

For the product, the furnitures do seem durable but for the quality being either previous floor display or out of the box, the prices are suppose to be outlet, is still pretty outrageous! If I want to pay for that I would rather just pay a bit extra for brand new.
They do have a lot of selections from sofas to dining, armoire, couches to rugs and outdoor furnitures. But for the discounted prices… You’re getting about 15% for a used looking sofas. It doesn’t feel like a bargain when you go in. We would like to think at least a 40% discount for an outlet store. If you like PB stuff and not pay retail for it then you may find it here but don’t come here expecting to be getting a good bargain.

Check the item you like on the website prior to purchasing. Found a handful of items that were prized higher than the original price on the website. After bringing it to the attention of the store manager they weren’t able to price the items lower even though they were floor samples or had some damage.
The store has had an additional 30% off all items for a few months now.
Friendly and helpful associates.
Items from Pottery Barn, West Elm, Pottery Barn Kids and Williams-​Sonoma (rugs).
Offer delivery from a third party company ($ 119+).

not fancy. many items less than perfect but the price was right. staff friendly and helpful. not worth long drive out of your way, but worth a stop if you’re in the neighborhood. purchased a sofa, ottoman, & rug for around $ 2600 total.

This is indeed an outlet and like the other reviewers mentioned, boxes everywhere and it’s pretty much organized with 1 piece of furniture and then box upon box for said item. The rugs are «out» as well as the dining chairs. I mostly came here looking for a sitting chair, night stands, and lighting fixtures. I was impressed by the amount of lighting they had and their respective prices, it just wouldn’t have matched our décor. Prices when I came where about 50% off retail, with an additional 30% promo they were running. Lighting came from PB, West Elm, and William-​Sonoma. Overall, possibly worth stopping by to check out but not worth a full drive out of your way.

Does not resemble a store whatsoever. It’s more of a gathering of boxes, couches and some furniture in an empty leased space. Very disappointing for a PB store. I had so many email reminders about this place and so I was very under-​whelmed once I arrived and stayed for about 10 minutes. I did find a velvet 2 seat sofa (for the end of a bed) that I liked and was not damaged in any way, so that was big plus. I have been to a PB outlet store in the past and it almost resembled a regular PB store so for some reason, this is what I thought this store was going to be like. Honestly, unless you happen to be in the plaza shopping elsewhere or going specifically to buy a chair or sofa-it’s probably not worth the drive. I have to say this is no reflection on the staff-​whom were all very nice and helpful.

I love interior designing and was excited to see a pottery barn outlet open near my parents place. I visited the day after christmas, and was a little under-​whelmed. Prior to coming I searched other PB outlets to see what I could expect and saw pictures of furniture and décor so I had high hopes. When I showed up there was only furniture (couches, chairs, coffee tables, side tables, consoles), a few rugs, some outdoor furniture, bed frames (they were all in boxes and weren’t displayed so I had to google the names to figure out what was in each box), a few lamps… but there was no décor (no candles, vases, pillows, throws etc).
The pieces were all a little damaged and sold ‘as is.’ If you’re lucky you can find pieces that have minimal damage, or damage in areas that would be hard to spot. The day we went everything was an extra 20% off. and sofas were the 20% plus an extra 10%. Unfortunately the one I wanted had a big stain on it.
Also, finding the actual store was a bit difficult. it’s on the opposite side of target. So when you turn into the eastland center drive you take the right lane and it’s near marshalls.
Extra star because the workers were very eager to help you. Maybe in a couple months they’ll expand inventory to add more décor like the other locations.