Penske Mercedes-Benz of West Covina Service

AMAZING SERVICE! smiley valet received me. Rian Liu was straight forward and super quick on the intake. They offered a FREE shuttle ride. Manny the shuttle driver was EXTREMELY affable and to top it all off even though the shuttle service hours were over after the movie, he still came back to pick us up. 100% best service department of ANY dealership ive been too. I live 40 min away but from now im bringing my cars here. Thanks again guys

Not happy with the fact that I’m going to be charged high labor costs to extract a coin that jammed the seat rail adjustment. If a coin can easily get caught in there, that’s a design issue, not user error.

I took my car for the A service thats where they do the oil change and filter etc… once i got back home, i double checked the oil dip stick and guess what the oil looks very dirty to me. I know this because I used to change my own oil for my other cars and I know what «new» engine oil looks. one of two things could of happened, either the tech they didn’t do a good job flushing out the old oil and just topped it off with new oil or he just didn’t change it at all. Definetily disappointed with the quality of work here. Not coming here again anymore. However my service advisor Jamison was really good and professional.

My family has been coming here for the last ten years and have always been very happy. The selection of cars that they consistently have in stock is a lot larger than other Mercedes dealerships I have been to. We always try to work with Steve McDonald and he’s always treated us extremely kindly and has never been pushy. Hoping to pick up a CLS 400 from them in the near future!

This is an update of my experience at the service department. After the incident of the fell off mirror, my service advisor Rian found out that some parts of the R350 was under warranty and informed me for replacement at no cost. They worked with my schedule and got my car problem resolved, thanks for being thoughtful on the customer side.

I came in today because I was having problems programming my wireless remote car door opener for my Mercedes CLA 250. I approached Jackie the service technician and let her know I was having problems and she was staring me up and down and looking at me like I was weird. She told me to park my car in line and she didn’t know how long it would take or walk in and make appt. The receptionist was very pleasant and told me you were told to wait in line or make a appt. no sorry you should not have to, for programming a wireless door opener. She apologized for how rudely I was treated. I was then helped by Taylor and she even walked to my car with me and was trying to help me program it. Hopefully my future experiences will be more pleasant.

This is truly excellent Benz service center.
Assistant manager Nicole is great manager and take care customers with excellent service.
They are very honest and professional .
She treats customer like family.
I really appreciate her kind support and great work.
Also, Sales director Alex is great person. You will get great service and buying experience with him.
Thanks Nicole & Alex!

I am so happy to get my new C300 here at the New year day. This is my 2^nd lease. I always have the good experience here no matter for the service or test drive new models. I have to mention Ivy Chieu. She is very professional sales with kindness and patience. This young lady help me and my wife for every single question and we get great deal. It is a perfect gift for my wife for the new year.

Always treating me with the upmost respect. I never dread going to service. Each experience is better than the last. Servicing all 4 of my Mercedes has been a pleasure!

Had a flat on my 2015 S550 and was told the the $ 550+ replacement tire service would include balancing and alignment… Trip #1 to the dealership: Got the new tire and drove home to find that the car was veering to the right… Trip #2 to the dealer, alignment was done and I drove home to find the car was still veering to the right… Trip #3 to the dealership to get the car aligned one more time… My question to the dealership is how many times does it take for the «experts» to align a brand new car? I am doubting the knowledge they claim for fixing cars…

This review is for the PARTS DEPARTMENT.
Ask for Chad here. Always courteous and friendly to all his customers. He’s mainly a wholesale guy but he takes care of all his retail customers as well. They’re very reasonable with pricing even if you are a retail customer. Many other Mercedes dealer mark up their prices a ton for retail customers not the guys here.
Like any dealer some parts are special order so it’s not their fault. They do keep an extensive inventory of parts on hand so the common stuff they’ll usually have.
Returns are usually hassle free as long as the parts are new and you have the receipt. Easy parking, clean and bright inside the building.

Continually awesome service! Quick and courteous. Car wash was very good. Keep up the good work. Thanks Rian Liu for helping me this past visit.

This is my 2^nd visit here and let me tell you, never would I have thought I would get yet ANOTHER service rep quite as professional as my first visit (Brian Wing) till I was greeted by Nikola! She was unbelievably professional, friendly and her customer service is like NO other! Soon as I pulled up I was a bit discouraged to see such a long line of cars waiting to get serviced. I was given my green «cue card» and was told by the ever so friendly valet staff it would be a short time (10 – 15 minutes) till I was taken care of. I had my doubts because of the vehicles/​customers ahead of me and nevertheless, less than 15 minutes later, Nikola came out to greet me in the waiting area (more like a lounge with the tv’s, couches and countless amenities offered by Penske) and told me she would be with me as soon as she printed paper work for the customer ahead of me. Mind you this was a Friday afternoon so you know they were busy! Soon enough she was already reassuring me they would do their best to solve the issue my Mercedes was having (rear back-​up camera malfunction). I was expecting a «courtesy shuttle» but was given a loaner car instead by Enterprise. Only disappointment which has NOTHING to do with the service dept. and/​or Penske is that the loaner car was on empty (light indicator showing) so I asked for another car instead and that car was on empty too!!! Wth! Lol Again, that has NOTHING to do with Penske since it’s more of an Enterprise issue. With that being said, THANK YOU again to Nikola and the rest of the service dept. you guys have set the bar EXTREMELY high and it’s no secret that you guys pride yourselves by the Mercedes moto, «The Best or Nothing!»
Respectfully written,
Jaime G

Very good experience. Ryan was very helpful and helped me with everything.
Will definitely return back for service.

I always have a good experience with Penske Mercedes
I make a call left the message last Saturday on Charles voicemail then he reply my call on Monday morning 7 clock appointment!
Sunday I even receive the email reminder…
Monday morning I walk in some o’clock and then I check in at 7:05 already done… Efficiency service is total respectful!
I check in the front decks waiting for the shuttle back … They told me to shuttle will started on 7:30…
Let’s see if it is on time!

I drove 40 minutes to come and get good service, and thats exactly what i got! George Kakish was nothing short of professional, friendly and a great listener. I expected him to be pushy and not so pleasant, simply from the experience i had at Laguna Niguel. I took my Smart Car to get a tune up. The wait was not more than 90 minutes as told. The experience was wonderful from start to end! George visited my mom and i, several times during that time to keep us updated on the car and explained the paperwork to us. I have never felt so happy and relieved about my car being in great condition. The location was very clean, offered more than enough refreshments, and seating area, and the pricing was actually great!
if i wasnt moving to Kansas, this would be my place to go!
Thanks George for the comfort, and a very clean car too!

Very polite and professional service. Sometimes when I used to take my other car to the downtown LA Mercedes, I didn’t feel as welcome. I would happily bring my car here again.
Update/​/​They are honestly superb at making sure you’re satisfied with their services.
This last recent time that I came in, I was told I was going to wait a couple hours for the service and I was actually there for way less time. They really did their best to get the job done right and quick. My phone was also dying and the girl at the desk did her best to ask around for someone who had a charger. They really do go above and beyond with taking care of their customers.

This is my 2^nd car i have purchased from Penske MB. I love coming to get my car serviced here at MB West Co. Friendly staff, fast, efficient, knowledgeable and conscious. I called at last minute to have my car checked for a sensor that was activated and they took me right in. They went above and beyond to check my car at no cost to make sure it was safe to drive for my long trip. I was taking my car to another location for service when I wasn’t able to come here, but I’m definitely going to make this place my home. .Thank you Nikola for making me feel at home and taking your time to explain all the options available for my car. Thank you Tony at the answering service call in center for getting me right in and making this experience an excellent
very grateful.

I want to thank penske mercedes for the most professional, honest, and truly genuine services I have ever received when looking for the right car for me.
I want to thank Luis Hakime in sales and Darron Wilson. Those two gentleman made me feel no pressure; that to me is very important. The dealership is one of a kind. I found the car that I felt was made for me, and fit my budget.
I had previously bought a used 45,000 $ bmw from carmax that was a lemon from the start. I cannot describe the terrifying experience I had with carmax ontario for letting me believe that car was safe when it shut off on me 3 times while driving on the frwy. My life and the life’s of others were put in danger from those experiences. 9 months later after rigorously looking for the safest car. I found Mercedes to be the #1 car with the least safety recalls since 1980. That to me was a huge importance.
I need to express my sincere gratitude to the penske of mercedes. They stand alone among the rest as the #1 dealership in southern California. Literally because I visited every type of dealership in southern california.
My sincere gratitude to Luis and Darron,
Lisa smiderle
Upland ca
The happiest most greatful customer! ;)

My wife and I just picked up a GL 550 yesterday. The experience from beginning to end was nothing short of professional.
We dealt with Louis who did a wonderful job and kept me informed through the entire process.
I would not hesitate to use Penske Mercedes again or recommend them to friends and family.