GameStop

They sold me a game that was supposedly «New», in an open box and the disc already have been used. Stop lying to your customers, I should of checked the disc before this idiot girl put a plastic seal around it with a supposed new disc inside. «Lesson learned»
Never coming to this place again.

THE WORST SERVICE. Manager can’t even explain to a customer about reserved games. He can’t even look at me in the face about the policy. Visited this store 10÷27÷15 @ 820pm. you know who you are. shame! I’d rather go to Target or Best Buy.

Unfortunately this is the closest location to me but I am usually disappointed if and when I go there. Customer service is slow, they never have enough people working at the check out counter and they do not keep their shelves updated. I am the type of person to buy used games so I look thoroughly through the used game shelves and I’ll find a few things. Then get up to the counter after waiting at least 10mins in line to find out they don’t actually have the games behind the counter. It would be nice if they would check inventory and removed the boxes for games they don’t have. At least that makes the most sense to me. I guess I’ll have to waste the time, energy, and deal with the hassle of going to the mall, find parking, and hopefully not run into the same problem. I would call ahead to check but it seems that stores are SO busy they barely answer the phone. I wish there was another game store to go to, but sadly they have monopolized this sales area. I guess this is a poor review for the company overall.

Love this place!!! Always has what I’m looking for even if I’m just browsing I find a game that’s usually hard to find aside from online. The staff is ALWAYS super friendly and always informative on upcoming games or if I ask for one of their recommendations they usually always hit the nail on the head and recommend a game that when I buy and play is always satisfying

Great customer service very clean and organized. I know nothing about games or gamer consoles but the gentlemen working are very helpfull they took there time to make sure what item i wanted.

I did do a trade in with Steven and Alvin and those two guys are awesome great employees and have respect towards customers. I came back to return a game that I downloaded on the PS network and Steven helped me once again he also asked me if I would like to preorder DBZ Xenoverse and showed me a steel book case if I came in Tuesday early I would get it with my game. So Tuesday rolls around and I have my two out of my three boys with me the employee there was named Joshua as I was waiting in the line which consisted of three males picking up their preorders of DBZ then when it comes to my turn I show him my receipt and he puts the DBZ game on the counter then begins offering the Game Unlock with add on characters or something and suggests I buy for my spouse/​boyfriend and I told him ummm No this game is for myself then I ask him don’t I get a steel book with this game since I came early and the employee Joshua tells me No because I did not preorder the game months ago. Well despite making a huge trade in transaction for PS4 at this location. Joshua offended me for being sexist by assuming that the game was for a male person in my life and explaining how I would not get a steel book. He ruined my complete excitement for the DBZ game. I am not suggesting not to go to this location because there is other awesome employees like Steven and Alvin but do mind the employee there named Joshua. (That star is for Joshua)

This store must be on super Filipino time. They never open on time.

I have nothing but positive things to say about this location. The associates at this location are always friendly and approachable every time I’ve shopped at this location.
On my most recent visit, I asked the clerk (I believe his name is Daniel according to the receipt) about his opinion on some games and he gave great advice and also offered some information about some up and coming titles that fit the genes I am into.
All in all a positive shopping experience, especially given the fact that my visit was approaching closing time (I think), and usually most store clerks by this time are worn out, evasive and sometimes just plain ol’ grumpy! But I received alert and friendly help. And not to mention getting a break on prices by buying pre-​owned is definitely a plus.
**AHEM.COUGH**COUGH**…Now to address some people’s issue with the upselling of additional services (pre-​orders that are available, GameStop rewards program, etc), I know it can be kind of annoying but it really only takes a few extra seconds for them to do their little schpeal, all you have to say is «no thanks» or «not interested.» You don’t have to get all bent outta shape about it, the poor clerk is required to say the current promotions/​offers as part of the gig, he/​she probably hates having to say it as much as you do having to hear it. :)
Cheers!

Im not a gamer and know nothing about games or game systems. The gentleman that helped me out was so helpful and was able to answer all my questions to help me purchase a wii set up for my kids.

I use to go here all the time until I started noticing the bad customer service and lack of following store policy. They reserve games for personal friends way longer than they should which isn’t fair for anyone else who is actually there trying to get the game.

Dont ever shop here. The sales associates give major attitude when you want to do trades and take advantageof wwhat ever promotion the are running. WTF… didn’t want to honor anything, liars and cheaters. Should fire everyone there. A game stop that doesn’t want to do trade in. Ha Ha Ha

Best Game Stop I’ve been to. Always has what I need and their midnight launches are fun. You meet new people and have a good time. Never had any problem with this store. Recommend it.

I’m not sure why so many people give gamestop bad reviews. I only went to this store because it was closest to me, but I called ahead to confirm they had what I wanted and they were nice when I got here.

Went to buy two pre-​owned guitar hero games today, the price was great, totally about 5 dollars, but the service attitude was absolutely horrid. I was greeted with a lazy hello, what may I get you today, and other than that, nothing else throughout the transaction. Wheres the compassion of any sort? At the end of the transaction I said, hey thank you man, take care and have a nice day and the cashier, a male, ignored my comments and said lazily again, hello welcome to gamestop to another young customer.
Please, I’m not asking for a perfection in terms of customer service, but this… all I can say is sub-​par… if you hate your job, please quit. We customers are ultimately psychologically influenced by the actions of the employees themselves. If they provide serive with a smile and be communicative I am more than certain the store itself will generate some extra profit… but with service like that, well you really cant expect much haha, I hope next time I visit it wont be the same cashier, and if so. God hopes he changes his attitude!

Only saw one person working there, but fortunately we were the only customers there on a Saturday afternoon. Michelle was very helpful, and professional. She helped us get a good deal, walked out with 4 games and signed up for the rewards card they offer. She was awesome!

This Gamestop is the best gamestop ever. Keith who used to work there was the best but hes gone now although the store is still great if you buy used you get great deals. Brand new is the same price as anywhere else also they have some cool sales. Thisbis definitelt the best store to come too for a video game experience. Im a gamestop lifer. Pre orders!!!

Just had the worst customer service @ this location. The so-​called female manger was such a mean & rude. We arrived 15 min b4 closing, just for a quick return, but turned into condescending attitude from her. She took the game back, but after slamming the receipt, pen & receipt on the counter in front of me & my kids. Very disappointed whit this location. I will take my business to a different location next time.

This guy there will up sell almost about anything to you. at least 3 times per visit. He’s like a shady sales guy working at gamestop.
The biggest problem gamestop management enforces is to overwhelm the customer with as many tactics as possible to increase their margins. Such as game reservations, cards, up selling, etc. there’s nothing wrong with offering a product, but these guys do it at least 3 times. This causes huge lines to pile up at this place. It’s gamestop, not a car dealership.

This is the only Gamestop I go to because the staff is very friendly, the store is isolated and it’s always clean. If you are buying new or used games, this store has a great rewards/​discount program that makes video game purchasing somewhat affordable compared to Best Buy, Target, Walmart, etc. I don’t recommend selling anything back if you are looking for nearly retail price, try craiglist or ebay.

The kids that run the store were unprofessional and a bit too relaxed. When we had questions it seemed as if they had to run to every worker in the store to try to find an answer for even the most simple question. The rewards program is pretty sad. It is good to be able to trade in games if you go through games pretty quickly. Some of the used game prices were higher than the regular price of the same game new elsewhere (even right across the parking lot in Target). My brother purchased a few games and we left. He had to return to the store since the helpful kid checking him out forgot to put the game disks into the boxes.