Centrelake Imaging & Oncology

Long long wait time. Seems Short staffing. They want all patients wait in there (not even let us go out and come back within estimated wait time window) suffer and waste their time. The staff does not call patient name loud enough to overcome tv sound and heard by patients. They do not take appointment. Not sure the management thinks of patient convenience and establishing a token waiting system like DMV or Costco optical center. Pretty sad, but no choice. I checked their web to see if they take any suggestions but not found, so Unilocal is only the place then. Btw, my wait time was 3 hours.

Come here if you want to waste an hour of your life. Go to a different location if you can.

Coming here I was really nervous because i am claustrophobic and I had never had an MRI, but thanks to Daniela she made me feel very comfortable and explained everything step by step she was awesome :)

Came here for an x Ray that my doctor told me was for my ribs & on the referral it stated rib pain. My chest was still the focus area which ok they said the ribs would be included. What was sent back to my doctor was that the chest looked fine & there is nothing wrong… Which I already knew. Anyways I come back for the images which when I called they stated I would need to walk in and it would take 7 – 10 minutes. Get here, lobby has like two patients so I’m thinking it’s going to be fast. 20 mins after waiting I ask how much longer it’s going to take and I’m told 5 minutes. 15 more minutes and I’m asked «which views again? No one told me» after I already specified the very first time which ones I needed… I’m under the impression I waited 40 minutes due to the receptionist forgetting and then lack of communication. It’s a very nice facility but I still don’t want to waste my time there. Now I have to drive back to Covina to take my views to my doctor because due to the wait I got them 10 minutes before her office closed. If I were to have known I would have just got it all done in one trip the next day. & once again I only expected it to be 7 – 10 minutes because that’s was I was told over the phone by someone who works there.

So after not receiving any kind of reply from the corporate office I sent another email saying I was disappointed by their lack of response the COO contacts me by stating that they apologize and the radiologist thought he had to leave, but found out he could stay so he could finish my procedure.
The only problem I have with this is I NEVER once saw the radiologist. He was nowhere around when I was getting my MRI done and I was told by the office manager that the doctor was the only one that could give me the injection of contrast dye that I needed. The technician was the one that gave me the injection, so if she was not supposed to do that or she wasn’t supposed to when the doctor was not around, that is very much an issue for me and it should be for them too.
I believe there are a bunch of lies going around that company and they need to get their stories straight before making up anything else because the handling of this situation is getting worse and they keep digging and digging. This is absolutely ridiculous.

Clean place… the wait time depends on the day. It varies daily. So l waited at least 30 min. Had a few patients here for xrays.

Came for my 2^nd trimester ultrasound. The technician made my experience very unpleasant. We weren’t even asked if we wanted to know the gender. My husband was not allowed to enter. Considering we pay high insurance rates we could have got better service. I will ask my doctor to send me elsewhere next time. Place was clean though. Left disappointed.

First time here I did not wait long and the place is extremely clean. The front desk was extremely nice and explained everything clear to me. The technician as well I would recommend this place to people.

Joseph is amazing! I can sit here and write a list about him, but it would take too long. Lol My grandma came in for a Bone biopsy, and we had a horrible experience at UC Irvine. She was nervous all week about, and just thinking of all the pain she would be in. Joseph called me twice before her appointment with questions, and to see how things were. The day before my grandmothers biopsy she called Joseph to ask a few questions. After the phone call my grandma felt reassured, and not nervous at all. She said Joseph made her feel like she was in good hands. Next morning we get in, and sure enough Joseph lived up to his word! He has such a bubbly, well mannered, personality and so down to earth. He took care of my grandma from the beginning to the end. Anything she needed, and was very careful on how he handled my grandma. We got a phone call, from Joseph, the next day to see how everything was going. I’m so happy we came here.