Bright Now! Dental

There should be a zero star! Now I get why it’s only open once a week now. Whatever happened to great dentist that love their patients and enjoy making others smile? Guess it’s time to find a new place.

Beautiful shop, great customer service and the sweetheart girl with the bangs really is of great services broke down payment options and made every option clear for me. I was happy with her help and pleased with the Doctor! 5 stars from me! Wooohoo! See you in 6 months.

I had the BEST experience here, I’m so shocked by all these bad reviews. Idk if you were at the same office but I was taken care of very well. The girl in the front, I didn’t catch her name, with the bangs made sure I was comfortable and explained all my treatments to me perfectly. Mind you I hate going to dentists, but I can honestly say I won’t mind coming here again because of the lovely staff. I’ll be returning in 6 months for my check up

Professional, polite, and welcoming staff, from the receptionists to the dental assistants, and the doctor. I have been coming to this office for years for both my braces and normal dental needs. For those reasons, I definitely recommend this dental office if you are looking for a professional and positive environment.

I’d give the business zero stars if it gave me the option. Two years ago I came back to this dental office, I thought it was the same dental office before it became Bright Now Dental. We made a bad choice we should’ve gotten our dental work done at a dental office in Pasadena.
We spent about $ 2500 dollars in dental work over a period of 2 years, last April my boyfriend was feeling pain in his root canal. He went back to the dental office. They end up telling him that the work he got done didn’t guarantee the infection not coming back. They wanted my boyfriend to redo the root canal and pay $ 1,000.00 more to get a new root canal. On 04/​25/​2015, I called on behalf of my boyfriend and I tried to speak to Shelly the location manager. I was transferred to their location in Azusa and left a message with Abbey because Shelly was not available to speak to me when I called their office. On 04/​27/​2015, I called again because Shelly didn’t return my call. I finally spoke to Shelly regarding the work performed on my boyfriend’s root canal, I asked for copies of all the worked performed and x rays done at her office, but she wanted to charge $ 25.00 dollars per x ray copy, I was getting charged for something we already paid for. I wanted to get it to check the work done and make sure it wasn’t their fault the infection came back 2 years after the root canal was done. She said she was going to speak to the Dr. that helped my bf the day he went in and that she would call me back to explain more about the work done and try to fix the situation because we don’t want to have to pay again for work they were supposed to get done properly 2 years ago.
I had work done at the previous office more than a decade ago and I still had the same root canal without any issues. I had started having «issues» the day Bright Now Dental worked on my me. I also needed a new root canal and other dental work. We were not refusing to pay for the work needed to get rid of the infection but I wanted to make sure the work had been done properly before paying more money for the work we had paid for 2 years ago. Shelly the office manager even knowing that we are legally married she still called my bf a few days after our conversation and said nothing new other than asking my bf to go get copies of the paperwork he signed and if he wanted to get a copy of the x rays then he had to pay the $ 25.00 per x ray copy, she never called me back after that, she knew the situation and my demands.
We live in Pasadena and we found a local dental office that has been in business for over 20 years, NOT A CORPORATION, we didn’t mention any of the issues at Bright Now Dental, my bf got the x-​rays done and we were given more than 3 options to fix the infection without the need of another root canal, they also found 2 more cavities that Bright Now Dental never told us about. We paid less than $ 1000 dollars to get rid of the infection, and it included the work needed for the cavities.
Watch out for Bright Now Dental and their office managers, they make money out of expensive treatments, they’re a corporation therefore the MORE EXPENSIVE TREATMENTS THEY SELL THE MORE MONEY THEY’LL MAKE. Unfortunately this is the way they do business and their corporate office doesn’t return customer calls.
We are looking at our legal options and so should everyone else in the same situation, this is not a good practice. It’s always better to look around for small offices in your city that had been open for years unlike Bright Now Dental.

Have to say after seeing some of the Reviews I was a bit skeptical oncoming but there was a good equal of good reviews enough to come I know some of the bad reviews had me doubting but when I went in I was very impressed and glad that I did the 2 front staff girls with the bangs and the blonde with glasses where so nice and attentive reassured me of my nervousness and had a great personality and very good entertaining movies while I waited the X ray tech was very funny as well as the other back assistants and the doctor alejandro was beyond comforting and nice made me feel very comfortable about my treatment ALSO had very good reasonable financial options that I have to say that was the BEST PART on how amazingly flexible they are on the payment plan I highly recommend this place because I honestly didn’t see what few others did

Worst dentist office ever! You’ll sit there for 30mins before they grab your chart because they’re to busy cussing, laughing and texting on their phone to even look up and greet you. If you have the option of choosing another dentist, then do so!!! (Zero stars)

Ugh! I’m so disappointed. Where do I start I came in and the receptionist with braces and long bangs had a horrible attitude then I went in to see the doctor for deep cleaning and she was reprimanding me for screaming at her for butchering my teeth I should of left before she even did work on me but she already charged me for the treatment for 87.00 for four months! In conclusion the only reason why I gave them 2 stars is because Alex he is my dentist I usually go to he is so nice and attentive and I feel like he’s the only one that cares in that office I feel like he should have his own private practice because the others I just mentioned need to take a class in ethics! They really don’t know a thing about customer service!!! The customer is first horrible staff ! I will update you on there names as soon as I go back and ask I just wanted to get out of there ASAP!!!

This place has the worst Otho techs and I regret bringing my kids here. Since they started their treatment they changed the Orthodontist, that’s too bad because I really liked the last Dr. The new one is nice too. As for the ortho techs they are not very skilled. I over heard a parent complaining about one tech not washing her hands and grabbing on things with her gloves on and then trying to put her hands inside her child’s mouth. After hearing this I paid close attention to my child’s tech and guess what?! Same issue! Another time the tech didn’t read the chart and forgot to give my child rubber bands ugggh! He went a whole month without them adding to his time w braces. They are all so lame. Regret paying for braces here should have done my research!

I use to come here years ago Dr. Alexander was not a good orthodontist he would tell my son he would break his jaw because he was not taking his treatment seriously. How professional is that. I wanted to tell him off, but we were so close to the treatment finishing and we never went back for follow up visits. I was glad to be out of there.

I started to understand why even though there were some great reviews recently but still this page still only have two stars. I thought based on the recent good reviews I could give it a try. However, I was very disappointed.
On a busy Saturday, yes, I do expect to wait. But from 10:50am til 12:30pm, only x-​rays and basic check ups are done. Nothing else were. (I can’t imagine what time I’ll actually be able to leave if I have finished all the treatment they proposed)
Without insurance, the price of individual treatment is very expensive. They printed me a quote of $ 1400 for the service they wanted me to do. (Deep cleaning, cavities treatment, etc).
I understand that I just need to suck it up if I don’t have dental insurance and this is how people rip you off for being poor. But then since they divide each dentist/​hygienist/​assistants to do different job. After x-​ray, I had to wait 20min to have a dentist do a check up for me, and another 15min wait for a hygienist to do a check up for me. Another 15min wait for the receptionist to get me a price quote. Then they will perform different treatment with different dentists. Maybe it’s their way of management, but this is just a waste of time. I end up walking out of the office without doing any kinds of treatment (because of the cost) and wasted my Saturday morning doing nothing.
The only thing that I felt alright is that the dental assistant and the dentist is extremely nice and calming. This I have no doubt when I was interacting with them and telling them my concern. However, I just wouldn’t come back again even they sort of tricked me to go in because of that $ 29.99 deal they have for cleaning and exam.
What I learned from this: go to an Asian dental office. Yes they rip you off too but not as much from my personal opinion. (Sorry I’m not trying to be racist, but this is just my general observation).

Horrible. This place is horrible. I had an appointment on Monday and they called me to cancel about 20 minutes before. Then when I went to my appointment today, I was 15 minutes early and did not see the dentist for TWO SOLID HOURS. This is after I told them I was coming in on my lunch break and they assured me I would he out in an hour. Then he sits down, no apologies for being late, and tells me he doesn’t know what’s wrong and can’t help me, then leaves. That was it. They didn’t even do a teeth cleaning. Horrible dentistry, COMPLETELY incompetent and sent me on my way knowing I was in pain but he couldn’t be bothered about that. Definitely do NOT go to this dentist. Period.

My family and I have been attending this office since 2009. If I was writing this review about 2 years ago I would be giving this office one star. Now there is a whole new staff and I just went today and can really see a difference. First the front office staff were very professional and nice. The explained all of the patient information regarding treatment and payment thoroughly. Then I saw Dr. O. He is one of the most professional dentist I have ever seen. I was very nervous because I had fractured a tooth and had became emotional. Yes, I am a big wuss. BUT Dr. O made sure to put me at ease. This office had a bad name because of their past. I am giving them another try. I think I made the right choice and will continue to take my family to see them.
**Dr. O also saw my18 month old a few weeks ago because of a chipped tooth. He actually got my son to open up and made him feel comfortable as well. It was a pleasant visit for my baby boy.**

I’m a new patient and have been to their office twice already.
It was very simple to set up an appt. I printed out the necessary forms at home and had them ready at the time of my first appointment.
I did have to wait just about two weeks to schedule my visit with the oral surgeon.
Just this past week I had my wisdom teeth extracted and they were more than awesome.
I was offered financing to help with the costs. I was given the proper medication and so far my recovery has been better than anticipated.
I will continue to go to this office (unless I find another practice)
FYI the front office staff is amazing. They make sure everything is accurate. Nothing like previous reviews.

Well I have to say I was really nervous about this place… it’s the DENTIST. However that was totally based on past experiences (not at this office) but hey, again it’s the dentist. What I found was a friendly staff, wait, a friendly professional staff that made me feel welcome and comfortable. I have had extensive work done and again I am AMAZED. I had fillings done without Novocaine, NO PAIN. I had oral surgery, and at 2 days post op, again NO PAIN. The Dentist there is so great! I will not go to another dentist or be afraid to go to the dentist for any problem again. I never waited longer than 5 minutes to be seen. They had everything delivered as promised with no hidden fees, they accepted my insurance, and are very kind and friendly. Being from the customer service industry that is of utmost importance to me. KUDOS to you and your staff Dr. O. YOU GUYS ROCK! Clean office, very very gentle Dr who takes his time to explain your options and plan of treatment, and a staff who is confident in what they do. Thanks for making me smile…

Since this place has come under new management, their service is outstanding! I took my daughter to get some work done and Perla was so helpful! DR. Alex was the best dentist my family has ever seen. I no longer dread making dental appointments. I definitely recommend for everyone to go see DR. Alex. Perla is the new manager and she’s very sweet and professional.
They even helped with some financing options! Great service overall!

The Phone Call
Terrible! I was put on hold for WAYYY longer than I should have! Umm, hello? Isn’t that one of the first things they teach you in school/​training?!! NEVER PUT A PATIENT ON HOLD FOR TOO LONG!!! I called back and told her immediately, DONT put me on hold again, I just wanna make an appointment, NOW.
The Day of the Appointment
We walked in and signed in, just like everyone else. They had just stated playing a movie for kids called Monster House… BAD IDEA. My brother, who is 6 years old watched it and was SCARED. Do not play that type of movie in a dentist office, especially with kids who WILL get nightmares because of a movie they played in a dentist office!
Secondly, I waited SOOOO long for my brother to be seen! We did not leave the office until that movie ended, are you serious!!! And they didn’t even do anything to him, just told us to make an appointment for some other day. UGH!
Staff:
There’s a young lady who works there with WAYY too much make up and these HUGE fake eyelashes who looks Totally unprofessional!!! You work in a dental office hun, not in Forever 21. smh…
Update: The x-​ray technician, I believe his name is Abner, is GREAT with kids, making them get comfortable, and is always trying to satisfy the patients! It’s because of his outstanding work and wonderful customer service that I go from a 1 star to a 3 star! :)
Also, some of the Dental Assistants are pretty cool too: p

Look for another dentist.
I have had 3 appointments for the same issue. I just wanted my retainers replaced so I made an appointment. The 1^st time I went in, I left after waiting for 1 hour, so I rescheduled. On my 2^nd attempt I showed up for my appointment only to be told that the dentist was not in. Once again, I rescheduled. On my 3^rd attempt, I waited for over 30 min. To be seen. Also, the staff is always changing so they never seem to know what is going on. Furthermore, the staff seems very unprofessional and a bit «ghetto.» The office is always over booked and the lobby is always over crowded.

This is the most frustrating and rude office I’ve every been to! The ortho front staff is by far the WORST!!! I’ve had to take my son out of school several times unnecessarily because they told me i needed s longer appointment when all they did was an adjusting. it’s a combination of their limited appointment availabilities, poor communication skills, and just plain rudeness. They are very unaccomodating. I’m not one to complain, but there is only so much incompetence one can take! The only good thing i can say is that the orthodontist was pleasant. Please just do everyone s favor and get rid of your girls at the front. Please just take my sons braces off already so i don’t have to deal with you again! You have to be doing something wrong if you don’t have one good review. Stay away people!

We had a very poor experience here. The dentist speaks almost no English, and what he does speak is very heavily accented so it is hard to understand what he is explaining. When he is explaining the needs of your child, being able to understand is pretty important. The offices are old and so is the equipment. The worst part by far is the attitude of the dentist and the staff. They were terrible with my son, they claim to have experience in treating children, but they have no clue how to approach a child. My son was completely freaked out by the time we left. I’m not thrilled to have had my child traumatized by this place.
Oh, and now that we’ve found a new dentist I was told there would be a considerable charge and a waiting period to get a copy of my son’s records. When I asked why I couldn’t get it sometime the next day I was told by the rude and fumbling receptionist «we have better things to do.»
Avoid, avoid, avoid. This is not a place where you want to trust the care of your family.