Apex Orthodontics

I go to apex dental and I’m always amazed at the service and people that work there. They are marvelous at what they do, which is creating smiles and that’s what they’re doing for me. I would give them 10 stars if I could. To my doctor I thank you and for the staff you’re excellent and I wouldn’t change a thing. The office is always clean and always full of smiles .This is not just a regular orthodontist… it’s an orthodontist that cares.

Amazing doctors with incredible, personalized service. Dr. Lee took time during his «day off» to take care of an emergency over the weekend. He was extremely friendly and very educational on preventive care practices. Could not recommend any service more highly than Apex. 5 PLUS stars!

I noticed that my retainer was broken and decided to go to Apex Orthodontics to get it checked out. I’m so glad I did because Dr. Kim is so knowledgeable and actually takes the time to explain your options. My previous orthodontist rarely took the time to even say hello and I always felt like I was in a factory; at Apex, the entire staff makes you feel welcome and warm.
Dr. Kim explained why my retainer wasn’t fitting correctly and how that affected my teeth. Then she broke down the pros/​cons of the different types of replacement retainers I could get without making me feel pressured to make a decision right then. I highly recommend Apex to anyone looking for orthodontists who are professional, friendly, and trustworthy. Now, months after getting my new retainers, I’m very glad I made the decision I did!

To clarify, this is NOT a review about the orthodontists (doctors) in this clinic; they’re surely great doctors as other reviews describe; we did not have much opportunity to get to know the doctors as we did not get pass the office.
This IS a review about business/​marketing practices, and how these can help you lose business (or a patient).
We visited this office within the past three months to request an evaluation and estimate for orthodontic treatment. Our insurance does cover orthodontic work, we have a high-​deductible co-​payment, and we verified that this office works with our insurance.
After receiving the evaluation and estimate, the following factors tipped the balance against Apex Orthodontics, so we decided to go somewhere else for treatment:
1. THE TREATMENT ESTIMATE WAS PRESENTED TO US IN A TOTALLY CONFUSING WAY:
— Nowhere in the estimate was the total cost of treatment provided. An «Appliance» item figures out, but no indication if this is the whole treatment. No other treatment procedures listed, including no doctor fees listed.
— The co-​payment (deductible) and the maximum insurance benefits were included in the total calculation as separate lines each, but they were not being reflected as a deduction from any of the costs not what exactly they are covering (at no point did they indicated they would contact insurance to determine what can items are covered vs. not)
— A month payment plan item of $ 75×24 mos was included in the calculation, the total of which was added to the final total !!, plus another unexplained amount of $ 450 that has nothing to do with the monthly payment.
— A «Records Processing» fee of $ 800 was included in the total, divided in three amounts labeled ‘Initial, Progress and Final’; no additional explanation on the reason for this item. We were puzzled by this and interpreted it as a document processing charge (based on it’s title).
[Edit]: In response to this review, it was clarified by the office just recently that this charge referred to radiographs (x-​rays) performed on the patient. Our suggestion obviously is that any estimates for a health related treatment should: a) be made as clear and as transparent as possible; and b) the office should be able to provide clarification when requested, we did request clarification.
2. WITH A CONFUSING ESTIMATE: AFTER INSURANCE, AND AFTER HIGH-​DEDUCTIBLE CO-​PAYMENTS THERE WAS STILL A BALANCE FEE OF OVER $ 4K for us to pay reflected in the estimate (Nearly the same amount that other offices were charging us without using any insurance or co-​payment)
3. So we contacted insurance about it, and they said that the insurance would cover whatever treatment costs are medically necessary (up to the limit) if the proper claims are provided. WE CONTACTED APEX ORTHODONTICS AGAIN TO ASK FOR CLARIFICATION OF THE ESTIMATE, and to request listing out in separate of the items that are medically necessary, and that we would only do those items. This request sounded to the person in the office like we were talking a language from another planet.
[Edit] At that time we also brought up the issue with the $ 800 ‘records processing’ fee, and that this would not be paid by insurance nor by us unless clarified and medically necessary; but the office was unable to clarify to us what this charge was for. Apparently, they simply could not do an estimate without that and they could not commit to provide a clear estimate outlining the actual orthodontic procedures (vs. other junk costs and fees) that could be presented to insurance for approval.
But furthermore, we asked them to call our insurance and clarify what items they can include in the claim to insurance, and this may have sounded to them tantamount to starting an FBI investigation (that they would not do any time soon); THE RESPONSE TO THIS REQUEST WAS RATHER APATHETIC, BUT THEY DID CLARIFY TREATMENT COULD NOT START WITHOUT US AGREEING TO THE ESTIMATE, and including the $ 800 bucks for ‘Records Processing’.

I love this place I’m so glad I came here when I searched an Orthodontist for my son since the moment I walked in they made me feel welcome, is super clean and Dr. Lee and Kim are so profesional and knowledgeable everyone in the office is very friendly, Claudia is the receptionist is very nice so does Trish and Molly.
I would definitely recommend this place to anyone they offer the very best care… my son overbite is almost gone they did an amazing job!
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Great practice! Really welcoming environment :) When my fixed retainer broke Dr. Kim was able to see me so quickly it was a lifesaver. I was so happy to get a different option after 15 years of dealing with a fixed retainer. The doctors give really great advice depending on your wants and needs. I love that their waiting area is great for family and the office is really warm and inviting. Their staff also is great with reminders and accommodating for schedules and appointment times. If you want orthodontists that have a lot of knowledge, are easy to be around and give really practical advice and recommendations I definitely recommend Apex :)

What to say about Apex that hasn’t already been said in a previous review… Drs. Lee and Kim are some of the best and most honest orthodontists I’ve come across. It amazes me how they are able to successfully blend a combination of professionalism and warmth in a single visit. They’re accomplished and knowledgable about their trade and they always make sure that you’re making a decision based on what’s best for you (not exactly something you find in a lot of people these days.)
I’ve since moved to Texas but Apex has set the bar for what I consider to be what other orthodontists should strive to emulate. Thank you!
Did I mention, the Apex Orthodontics mobile is pretty bad ass.

Dr. Kim and the staff are always kind and helpful. My son always feels comfortable when he is there.

I recently started Invisalign treatment with Dr. Kim, and my experience has been phenomenal. I was nervous about starting Invisalign, but Dr. Kim was so understanding. It was very important for me to find an orthodontist who is knowledgeable and caring, and I’m so glad that I found her! She explained the entire process in detail, and she took time to answer my many many questions. I feel like I know exactly what to expect with Invisalign. no surprises. The office is super cute and friendly too!

I don’t know why I decided to get Invisalign around the same time I was planning to get married but Dr. Kim has been so accommodating to all my Bridezilla demands! I was referred to her by a friend who got amazing results with Invisalign. I went to a free consultation and decided that I would be better off getting started even though I wouldn’t finish until after my wedding. Dr. Kim assured me that my teeth would start to show results and be straighter in the 5 months before the wedding and I have already started to see results.
She has been so nice to accomodate the fact that I need to be smile ready for my big day and allowed me to make appointments immediately before and after the wedding so that I can remove a few attachments that come with wearing the braces and then quickly re-​attach them so I wouldn’t lose any progress I’ve made.
Both Dr. Kim and Dr. Lee have been so accomodating even when I have to ask emergency questions about my braces. They are easy to reach and answer all my questions thoroughly and professionally. Their office is a BIG change from the orthodontist I went to as a child (lesson to all the kids out there: WEAR YOUR RETAINER OR YOU WILL NEED INVISALIGN LATER). Everything was clean and beautifully designed. I feel calm and at ease in their lovely office.
I don’t write many reviews unless service is amazing and I highly recommend this office.

I recently became a patient at Apex Orthodontics and I am so relieved I found the right team. From the second I walked through the doors I felt like I was in competent and caring hands. I can not say that about many of the other offices I scouted out before selecting Dr. Kim’s office. The office is clean and spa like. The technology they used look top-​of-​the-​line. My consultation was thorough, I was educated on my facial and bite symmetry! It was very interesting to me to learn all these things about myself that other offices failed to teach me. I’m so thankful I found a professional group with down to earth patient care!

I started going to Apex after vetting several other orthodontists in both Northern and Southern California. I wanted to find a doctor that was both knowledgable and easy to communicate with. Dr. Lee possesses both of these traits. Along with his vast knowledge and experience he is easy to talk to and remains patient throughout every visit. He makes sure all my questions are answered and makes every visit a fun and educational experience.
I am about halfway through my treatment now and am already showing results.
I highly recommend Apex Orthondontics.

I am halfway through my Invisalign treatment, and I couldn’t be more pleased with the results so far (update to come post-​completion). Dr. Kim thoroughly explained to me that results would vary based on the level of commitment from the patient – I really appreciated the fact that expectations were accurately set beforehand, as it encouraged me to be a more dedicated patient. As a formerly traumatized dental patient, I also found Dr. Kim’s gentle demeanor and patience explaining every step of the way to be extremely reassuring. She really knows what she’s doing, takes the time to listen, and is thoughtful in developing the best treatment path for what you’re trying to achieve. I’ve already recommended Apex to a couple of my friends! Also their office is SUPER clean and nice, which makes for all the better ortho visits!