Advance Auto Parts

Advance Auto Parts in West Chicago is consistently and refreshingly helpful and (to a woman with no experience with cars whatsoever) always non-​judgemental. I used to stop in during my brief lunch period, and, without a doubt, someone would always help me find what I needed right away and go the extra mile to make sure I understood what I was buying. I highly recommend.

Will never return to this location again. I bought a part at the Glendale Heights store and when I got home I noticed it didn’t include everything it should. Not a problem. I called up the Glendale Heights store and was told they don’t have another one that I can go to another location that has one and exchange it. West Chicago was a location that had one, so I called them and had them put the part on hold. Once I got there the girl looked at me and the part in my hands and asked, «What is that?!» I explained what happened and how it was missing parts and I just got a dirty look from her and told me I can’t exchange it at their location that I must return it at the original store. I laughed because I thought she was just joking around, but I soon realized she wasn’t and I told her that I was told I could. She kept insisting on that I couldn’t and told me that they close at 8pm that I better hurry (Later I found out they actually close at 9). I got really pissed off at walked out. I called up the Glendale Heights store and they told me they probably didn’t take it because it would hurt their sales even though it isn’t right of them because it is a $ 50 part and shouldn’t matter how much it is, they should provide A+ customer service. Well I got horrible customer service and the district manager will be getting a call. I went to the Carol Stream location and they did they exchange no problem. Stay far away from this West Chicago location.

I can give the 5 stars but I usually need to plead them to help me out. Over this is better than auto zone. I used to go to auto zone a lot because they used to helped me out a lot but now they hired lazy people. Advance auto zone is much better service I like the people working there
I got good service the guy changed my air filter and added my washer fluid awesome
Good job