Mid-Atlantic Express Cab

Made a reservation last night for a cab to pick me up this morning. No cab arrived today.
Rather than just send a cab right away, the lady who answered the phone had to check with her manager. #taxiFail
#UberToTheRescue

A complete disaster. I called more than 2 weeks ahead of time to set up round trip service from my home in Glen Mills to Kennett Square for 9 people. I was told that 2 cabs would suffice, as we could squeeze 4 people in the back of one of the cabs since we had several very petite people in our party. I called again at 1:30 on the day of the reservation just to confirm and was told that yes, we were all set to be picked up at 6:15 and would be picked up for the return trip at 11.
When 6:15 rolled around and there was no cab and no call, I wasn’t worried… yet. By 6:25, I was starting to get worried, as we had reservations at 7 and needed to leave by 6:35 to be on time. I was told by the dispatcher that my cabs were on their way to my house and would arrive «any minute.» Finally, at 6:45, I received a call from one of the cabs who said he was on his way and that he was West Chester… which is a good 20 minutes from my house. At this point, I was starting to see red, and I told the very surprised driver that his arriving at my house 5 minutes AFTER dinner was supposed to start would not be helpful. I then called the main number back, and after explaining that failing to honor my reservation and then lying about it was not acceptable, I was told «I’m just the dispatcher, I’ll have a manager call you back.» Needless to say, I still haven’t heard from a manager and am not expecting a call back anytime soon. Fortunately, my story had a happy ending, as one person in our party was able to drive and we were able to get an Über fairly quickly, so we were only 15 minutes late to dinner.
As far as Mid-​Atlantic Express Cab goes, failing to keep my reservation + lying about the reservation = 0 stars. Would not recommend using this company under any circumstances.

If you live in the Chester County area and need a taxi, do not count on this one. I called them earlier in the day for a quote. I gave them the starting and ending destinations and the priced seemed reasonable. They told me their hours for the night and to give them a call when I was ready to be picked up. I called 30 mins before I was ready to leave the bars in West Chester. They took down my name and number and told me they would be there within 40 mins. 45 mins went by and I gave them a call asking where the cab was. I was told by the operator that the cab came by but other people got in and the driver was confused on whether it was me or not. Common sense tells me that the driver would’ve called me or asked the person if I was Trevor. The operator apologized and said another taxi will be there in 10 mins. 20 mins go by and still no taxi. Still within their hours of operation I called over and over again finally leaving an angry message on my last call. Me and the people I was with ended up walking 3 miles back home at 3:00am… Don’t give this taxi service your business they are unreliable and unprofessional.