Frontgate

I ordered 4 lanterns from them in mid-​May, specifically to capture the prominently offered (like, all over their website) $ 100 mailed-to-one’s-home rebate for every $ 200 spent. I also used a free shipping coupon that I’d found in a newspaper. I am an accounting professional, and I scoured the website for restrictions and disallowances — NOWHERE was there anything saying that, in essence, if I used the free-​shipping coupon, the $ 100 rebate would be voided — not before, not during, and not after the order. I am an accountant, and about as anal as it gets, and I know how to look for «rebates and discounts can’t be combined,» etc. If they had been honest, of course, I would have foregone the free shipping and chosen the $ 100 rebate instead. They were not honest. Sham practices, and dishonest advertising. I called the customer helpless desk, and of course, they refused to acknowledge that I was correct, and refused to budge. I am so angry, I am mailing back the lanterns and having them take me off their mailing list. I advise readers who may be «on the fence» about this company to steer clear. Not worth the risk, when there are so very many other, better, vendors in the shelter trade who don’t choose to use deceptive advertising to turn a profit.

Order Management, Customer Service, Product Quality = 0 Stars. If you enter an order on-​line, and it never shows up, and you call Frontgate to complain, and Frontgate offers to cancel your order and enter a new one, don’t let them. YOU cancel the order yourself. If you let them cancel your order and enter a new one, they’ll SAY they shipped you both orders and you’ll only receive one. And that one will be defective and you’ll have to ship it back. Then Frontgate will charge you twice and claim you received both orders and they’ll use the the exact same waybill number on both orders as proof that you received both orders. You’ll be in dispute with Frontgate and your credit card company for 5 months before you get your refund. The item I ordered was over $ 750 so they charge me $ 1500 for one defective item and I paid that plus 5 months of headaches trying to get my money back.

Frontgate is Crapgate. They keep heavily promoting and advertising a bunch of furniture and accessories that they are completely out of stock of. Expected ship date? 2+ months. After you’ve done all your research and finally make your decisions, you place the order and receive an order confirmation. But that’s when they tell you they actually have no stock and shipping dates of 2+ months are expected. Why not just indicate on the webpage, like every other reputable merchant, that shipping is expected on _​_​/​_​_​/​_​_​? A person can then decide if they want to place the order and wait, or just take Crapgate entirely out of your decision-​making. I ordered about 20 items and NONE were available to ship (4 pieces of outdoor furniture, 8 pillows, and 4 covers). Not 1! Beware before you waste your time even considering them.

frontgate does get some nice stuff for Christmas which attracts me as client but it all stops there. Their customer service SUX!!! i laways have to call then once i place an order on their site is not up to date with technology. Then the customer services ladies always are quick to say they cant help me. i have learned i always ask for manager i don’t even discuss my issued with operator who picks up initially. I am major sucker for their outdoor fiber optic decorations. (costco is playing catch up with this i have found few pieces maybe in different color at much cheaper prices up to 70% cheaper. Another thing this company tend to do is send you coupon code for discounts or free shipping. they change the prices every week so at the end they still take the same amount of money.
since they are having their outdoor cushions on sale at this season i figured i would get it. their pillows never match the size as it listed so i have to go back and forth to get the right size and mind you i end up paying shipping. its major headache if you have to buy replacement cushions for 8 par stool 8 dining chairs sofa love seat lounge ottoman. from this point on im will just get new fabric and have it custom made which will cost me far less then frontgates back forth system.
why 2 starts? i would give then 1 star or even zero star if i could because i do feel like i am dealing with a shady company who is our there really rip you up. Since they have the nice outdoor stuff for Christmas they get a bonus star just for their selection

I think their store is great, their staff is friendly but the prices don’t always seem to be as good of a deal as you’d think for some of the things that are pretty messed up and still have a large price tag. I miss when Improvements was a store in their complex. Their merchandise is quality tough and always kept clean.

The Frontgate saga continues. They received the 3 chairs per signed return. They have refunded only 2 chairs, as they misplaced the 3^rd chair refund. Ok, we are slowly getting there. They did send me a complimentary $ 50 gift certificate for my inconvenience and their ineptitude. Some how that just doesn’t work. I am hopeful to receive the final refund this coming week. LQ LR

This company goes by a few other names,
Ballard Designs, 800−367−2775
Cinmar 531−603−1000
Cornerstone Brands 404−352−8486
These are only three of the ones I so far have uncovered. I know most people are not interested in how companies like this one abuse their information once we provide it to these corporations. I have discovered that this corporation is a tangled web of customer support centers that have limited information about the company. Even the call center that is located right upstairs from the CEO H R Harvey.
When I was able to ferret out that Mr. Harvey considers the personal information you have to provide them in order to purchase there products is more valulble then the purchase itself I find that the business is not in the market place to make an honest dollar on the sales it makes. That the collecting and selling of its customers personal information is what Mr. Harvey wants above all else to me is dishonest and unethical even if his stated defense is other companies do it to.
Bruce,

You get exactly what you pay for. This outlet store here is even better as online or catalog shopping. I’ve been a Frontgate shopper for years and years and it has never disappointed about ANY item I’ve purchased. Yes, the price is high… but if you’ve got the home to support the outfit that Frontgate provides… money is just a thing anyway. My experience with customer service is been superb, I’m not sure if they recognize my name and account and treat accordingly or what, but I have always been pleased.

Although I’ve bought a lot of stuff from Frontgate, I’m about to give up.
The company’s customer service reps are given information to help the company, and its arbitrary deal deadlines make West Coast purchases difficult.
Twice now, I’ve tried to buy several hundred dollars of items from Frontgate. Even though I was shopping online before midnight on the west coast, turned out the offer ($ 100 gift card) expired at midnight east coast. I left the items in my online ‘cart’ and a few days later, received an email from Frontgate asking if I still wanted to buy them.
I asked that it be honored and got the runaround from customer service, including one who apparently didn’t realize the time difference.
Tonight, I put the kids to bed and settled in to shop online. Look at that $ 25 off deal from Frontgate in my email! But wait. It’s 9:45 p.m. on the west coast and the deal expired 45 minutes ago on the east coast. I sent a note asking that it be honored. Not sure whether I’ll get the runaround or just a clueless responder.
Crate & Barrel, Horchow and Orvis — here I come.

Have spent over 5k on their products this summer alone. The products are great. The customer service is atrocious. Rarely do they have the products we order in stock; in the age of
one and two day delivery it takes weeks to receive orders from them; their phone room for catalogue orders is an outsourced boiler room and the «representatives» are poorly trained and represent the Frontgate brand in an embarrassing manner. We’ve given them multiple chances and they fail to improve. We’re done.

I’ve ordered various doormats, radios and sundry home merchandise from this company. Nothing is cheap and their target audience are upper scale homeowners. As an example I’ve bought door mats on-​sale for $ 60.
What angers me is the company’s dishonest discount code trick. I received an email asking me to complete a 15-​minute survey including income, price of home, level of university education & other demographic data gathering. They promised a 15% store-​wide discount as a reward and at the end of the survey, they sent an email with a code to use, good for the next week. Next morning I got an email advertising Free Shipping Site-​Wide. Well, this sounded great and I started to order an outdoor carpet. When I went to put in the 15% discount code, it didn’t work. the free shipping code didn’t work. I called the customer service number and was told the 15% discount didn’t apply to everything, and the site-​wide free shipping was only for select items. I replied that I felt my time had been wasted completing their survey and that they should honor the offer of 15% off. Furthermore, site-​wide free shipping should not apply only to a few select items. Jennifer customer service person said I could speak to a supervisor, but that the supervisor was busy and someone would call me back. I provided my cell and home numbers. Of course it’s 3 days later and no one has called. Shoppers beware, this company misleads people with false promises of discounts.