1 Hour Envy Tailors

I had been a regular customer, for years. I brought several articles of clothing in in the spring for dry cleaning and/​or alterations. I picked up my clothing and found that one of the items, a skirt, had been taken in but they didn’t re-​hem it. So I had to walk around my office with scotch tape on my skirt to keep the hem up. I checked all the items and two other pairs of pants were not completely altered either. One just needed a clip fastener and a couple of stitches at the top of the zipper. The biggest job was taking in a pair of pants. I brought them back into the dry cleaner and TWO pleasant clerks apologized and wrote me two new receipts to have the items altered and wrote on the receipt «N/​C» — no charge. I waited several weeks for a call that the items were ready and never got the call. I called and after waiting seven weeks I was finally able to speak to a manager who told me that they found my clothes (yay) they had not been altered and unless I could produce the original seat from the spring, they would not alter these items either. Even though they wrote on the receipt it would be no charge. I think that is completely unethical unreasonable and just wrong. I was without my clothes for more than TWO MONTHS and not even offered a credit for future services. I spent nearly $ 100 for the alterations and dry cleaning. I wasn’t looking for anything free, I had already paid for the services when u picked up the clothes the first time. I wasn’t looking to take advantage in any way. BAD idea ripping off a client! Notable: I requested the name and number of the owner and was told they couldn’t give out that information? They can’t tell me who owns the cleaning/​tailor shop? Seriously? Fine, don’t give me his phone number but at least have him call me but they said that they could not do that either. If the owner were to call me and apologize and offer to complete the work that I paid for, I would be completely willing to remove this negative feedback and to actually post five stars because until this point I have been very happy with envy. I waited four days for the owner to call me to discuss the incident and I received no phone calls. For this reason I am creating this post.

Every single time I have had something altered, either the hem fell out on the first time worn or it had to be completely redone. Today I brought a winter jacket in to be cleaned and they tried to charge me $ 25. I took it down the street to Joseph’s Cleaners and was charged $ 8.50. Never again!

I had a pair of jeans altered here and they did an amazing job. I can’t even tell where they were taken in!

…one more thing.
their ability to spot treat and listen to customer requests… beyond unacceptable. I said «spot treat, no starch, no hangers» and they only got the hangers part right on two shirts.
moral of the story… if you really don’t care what you look like or about the clothes you buy and don’t have a propensity to dress sharply for work then this is a great place for you.
I haven’t been this fed upwithserviceinyears and am so thankful the i ternet provides a forum for us to share these experiences. I hope whomever reads this ultimately considers other options than subjecting themselves to this kind of lackluster service.

This place is horrible. I dropped numerous suits off to be drycleaned and pants to be tailored and dry cleaned. The pants were hemmed at all different lengths and the suits were missing buttons when I got them home. There were 2 pairs of pants that clearly were not drycleaned since the tailor marks were still on the pants and they were wrinkled. They sure charged me for it. Then, they only accept cash and refuse to refund money. They said I would have to drive 30 minutes back there and have them done again. Then I can drive back again to pick them up. So that is an additional 2 hours of traveling and $ 25 in gas. What a good business. OH… Wait… They told me they would be ready to begin with in 3 days… When I got there they said they could not find it and that I should check back in a few more days. REALLY!!! THIS PLACE IS HORRIBLE! BEWARE… They operate other places under different names so be caucious. The owners name is SAL. He doesnt return calls. Hope this helps.

We took my daughter’s prom dress to be tailored here, and at 5′ with 4 layers of fabric, hemming it was no easy task. They took their time pining each layer and the results were amazing! The did a great job and she will look stunning at her prom! I would recommned them for tailoring any formal attire!

Great job with alterations. I have used them with a number of different items, sportscoats, pants

Envy has always taken really good care of my clothes. On occasion, my clothes didn’t come back on time but it wasn’t an emergency situation so I was fine with it. The employees are very friendly and I feel very welcomed every time I go there (which is twice a week!). I would recommend Envy to my friends