I am not insured by them, but I did have a claim against someone they insured. They collected all information and, after a reasonable amount of time, came to a correct determination and quickly issued a check. They also handled the cost of the rental vehicle by dealing directly with the company. Once the determination had been made, there were no real issues. They did take a little bit of time investigating the accident, however, this falls under«due dilligence» and should be expected.