AT&T Authorized Retailer

Where to start?
*Store is disturbingly understaffed. Seriously only 1 person working at the store. My wife and I waited 30 minutes before we could even talk to Hector and while we were there at least 5 customers came and went because the couldn’t be helped, with 2 more who decided to wait it out.
*We went to the store for our normal upgrade on our phones. With the new AT&T next program, the processes are slightly different and Hector started to process our new phone orders and changes in the system. The system «Onus» had some glitch and attached our order along with a customer who was in earlier that day together to our account? This proved to be a problem as Hector needed to call AT&T customer service line to correct. After a 1.5 hours of sitting there watching him try to correct the issue with the system, he says I should just go and he will call me later that night to finish the upgrades on our phones. Guess what? No call! The next day the number I have for Hector is disconnected. I look of the stores number and called it not once, not twice, but over 10 times within a 4 hour window to talk with someone but the phone is never answered.
*I called AT&T to express my displeasure and see what I could do to upgrade our phones, after being transferred twice, I got to speak to Greg in Dayton Ohio who handles Uverse, NOT WIRELESS PHONES! Sorry Greg but someone pushed the shitstorm onto you by transferring me to a person who couldn’t even do anything. I enjoy my explicit content so he enjoyed curse word ladened rant. Finally after two hours on the phone I get to talk someone who fulfilled my upgrade.
**** save yourself the trouble, call AT&T directly and do not waste your time at this store**** if physically seeing someone floats your boat, go to the mall kiosk!